Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.7/5 1,277 reviews

Best price
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12 Steel Street, 2302 NEWCASTLE, Australia

Description

Hotel extras

  • The best location Newcastle has to offer.

  • Seven spacious meeting and event spaces with overhead projector and with free Wi-Fi access.

  • On-site parking available.

  • The cafe-bar offers a delicious all-day menu, room service and a breakfast buffet.

  • Comfortable rooms with new beds, free Wi-Fi and TV with Chromecast.

Our accommodation(s)

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Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Telephone
Fax 0/00000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press is your home away from home, with dynamic spaces to sit, work or play, as well as flexible service styles and eating options. Check out our breakfast and all-day dining menu, and take your friends, co-workers or family members with you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,277 reviews

TripAdvisor Rating  3.0/5  23 reviews

Well located

Customer review rating 4.5/5

Roy G. Friends - Confirmed reviews ALL

Experience was great. Room service I missed out on as I put up the do bot disturb. .....to be expected. All the staff I saw we fantastic! Thank you for a great stay!!

Dear Edwin, We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen

It was ok

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The check in process was a punish as i assume the plan is to save on wages but "a person" was required anyway to get the check ion terminal to work hence adding 10-15 minutes to what should be a simple process.

Dear Stewart , Thank you for taking the time to tell us about your experience at the Mercure Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen

Good location, nice stay

Customer review rating 4.0/5

B. F. Business - Confirmed reviews ALL

Easy check and rooms were clean and fresh.

Dear Bevin, We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen

Clean with all amenities well priced

Customer review rating 5.0/5

Raelene Business - Confirmed reviews ALL

Stayed for 2 nights while on a business trip. Had breakfast and dinner at hotel. The room was clean with extremely comfortable bed. Meals were very well priced and delicious.

Dear Raelene, We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen

Great location and simple but clean

Customer review rating 4.0/5

James W. Business - Confirmed reviews ALL

An overnight trip for work. Functional hotel in central cbd location with parking. Check in via a standup portal in the lobby is easy to navigate and quick.

Dear James, We very much appreciate your comments regarding your stay at the Mercure Newcastle. Our new self service check in checkout machines save time for you/ It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen

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Other web-users rate our hotel

  • 627 reviews 7.9/10 Location
  • 1,084 reviews 5.2/10 Room
  • 824 reviews 8.2/10 Service
  • 12 reviews 3.3/10 WiFi
  • 616 reviews 5/10 Comfort
  • 482 reviews 4.1/10 Cleanliness
  • 283 reviews 3/10 Vibe
  • 257 reviews 2.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.