Mercure Newcastle 4 stars

Customer review rating (ALL Rating) 3.7/5 1,427 reviews

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12 Steel Street, 2302 NEWCASTLE, Australia

Description

Hotel extras

  • Quiet and cool 4-star hotel near Newcastle's Honeysuckle development

  • Spacious accommodation in Newcastle with a pool and easy beach access

  • Ideal location for exploring Newcastle's restaurants, bars and the Hunter Valley

  • Express self-check-in and check-out kiosks make arrival and departure a breeze

  • Well-equipped meeting rooms for business events and banquets

Our accommodation(s)

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Hotel location

Mercure Newcastle

12 Steel Street
2302 NEWCASTLE
Australia

GPS:-32.92733, 151.76349

Telephone
Fax 0/00000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DISTRIKT PRESS CAFE

Distrikt Press Café is your home from home, with nutritious eats and soft yet vibrant decor. Whether you're popping in for a light bite or one of our signature mains and tasty desserts catches your eye, we have specialities for every mood and occasion.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,427 reviews

TripAdvisor Rating  3.0/5  24 reviews

Good Location need new bathroomd

Customer review rating 1.5/5

Kez Families - Confirmed reviews ALL

I stayed in room 218 from the 07/11 -11/11 then needed to stay and additional night in room 210. This room was not cleaned aside from new linen on the beds. The bathroom was filthy, mould on tiles and floor, broken hot water tap and hair e erywhere, and a blood stained tissue in the bin. My young daughters and I were disgusted by the bathroom, but had no choice and it was only for 1 night. I complained and was given $100 back from a nearly $300 invoice. Would never recommend this hotel your bathrooms are filthy and need renovations asap.

Dear Kerrie Thank you for taking the time to tell us about your experience at the Mercure Newcastle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will pass your feedback along to our housekeeping team and maintenance as this is not our standard for our rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Tahlia

Good location close to everything we needed.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Friendly staff. Room was clean.

Exceeded expectations

Customer review rating 5.0/5

Emma C. Couples - Confirmed reviews ALL

First time staying here and really enjoyed it. Room was lovely, and easy to get to. We had dinner the second evening and was served by the food and beverage supervisor who was absolutely amazing. My only comment would be that I felt the staff were stretched a bit thin, and this is not at all a reflection on their service! But just noticed that only 1 person was on for dinner so he was running both the restaurant and room service.

good stay, bathrooms need a refresh

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

breakfast was good, great location

Dear Jenny We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently working on renovations to refresh each of our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia

Staf and Service Great - Tired Building

Customer review rating 3.5/5

Ben Business - Confirmed reviews ALL

The staff and service were excellent, the food was good, and everyone was pleasant and professional. The building needs some serious work. A coat of paint can only do so much before it needs to be repaired, replaced or upgraded.

Dear Ben We very much appreciate your comments regarding your stay at the Mercure Newcastle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently working on giving our rooms the love that they need by renovating them to make the spaces feel cozier and more refreshed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Tahlia

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Other web-users rate our hotel

  • 665 reviews 7.8/10 Location
  • 1,156 reviews 5.2/10 Room
  • 893 reviews 8/10 Service
  • 13 reviews 1.2/10 WiFi
  • 665 reviews 5/10 Comfort
  • 509 reviews 4.1/10 Cleanliness
  • 304 reviews 3.5/10 Vibe
  • 268 reviews 2.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.