Mercure Perth On Hay 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.6/5 1.364 görüş

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417 Hay Street, 6000 PERTH, Australia

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Otel ekstraları

  • Located at the heart of Perth

  • Close to Perth attractions Perth Mint and Kings Park

  • Free city loop bus on hotel doorstep

  • On-site parking

  • Spacious meeting, event and board rooms

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Otelin konumu

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australia

GPS:-31.955858, 115.865691

Telefon
Faks 000000

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

HOP & HUDDLE

Hop & Huddle is open for breakfast, lunch and dinner daily. Enjoy a drink and a fresh meal or snack whilst relaxing on the terrace.

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Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  3.6/5  1.364 görüş

TripAdvisor Derecesi  2.5/5  39 görüş

We loved it here at Mecure on Hay.

Tripadvisor puanı 5.0/5

roberte854 TripAdvisor onaylı yorum

The bed was comfortable. The rooms were clean and made up every day. The free breakfast was fantastic. Staff were wonderful. We couldn't fault our stay here. We would definitely stay here again. Perfect location. The Hop and Huddle was great for dinner. Meals were very yummy. We highly recommend this hotel.

Dear Robert, Thank you for your wonderful review! We are thrilled to hear that you had such a fantastic stay with us at Mercure on Hay. It’s great to know you found the bed comfortable, the rooms well-kept, and that you enjoyed our breakfast. We are especially proud to hear our team made a positive impression, and that you had a delightful dining experience at Hop and Huddle. Your recommendation means a lot to us, and we look forward to welcoming you back for another perfect stay! Kind Regards, Stephanie Netto General Manager

Not remotely a 'Mercure' hotel

Tripadvisor puanı 2.0/5

Ian_Pratt TripAdvisor onaylı yorum

I stayed at the Mercure on Hay for 4 nights as part of a business trip to Perth. I booked this as a Mercure hotel without giving it much thought. I stay in the Mercure brand fairly regularly as a generally affordable option which offers consistent quality. This is not the case at the Mercure on Hay. Front desk was unmanned, which means using (trying to use) a barely functioning self check in. Rooms are dated but OK, while bathrooms look like a visit to grandma's house before you talked her into finally getting that renovation done. Frankly, the bathroom was gross. Noise levels are fairly high, with each banging door and corridor conversation echoing through the place. The helicopter arriving to the hospital across the road sounded like it was in the room with you. It tended to arrive at about 3am. Barista at the coffee shop downstairs randomly overcharged me for my coffees. No idea why that irritated me so much. Honestly, this isn't what you're looking for. There are another 10 or so hotels within a few minute's walk - choose one of those.

Dear Ian, Thank you for taking the time to share your feedback following your stay with us. I’m truly sorry to hear that your experience didn’t meet the standards you’ve come to expect from the Mercure brand, and I appreciate your honest comments. Our Express Check-in Kiosk is designed to provide a quicker, more efficient arrival process for our guests, allowing you to get settled into your room without delay. We understand it may feel different compared to traditional check-ins, but rest assured, we’re always here to assist whenever needed. Regarding the condition of the bathrooms and the overall noise levels, I appreciate you bringing these issues to my attention. We are actively reviewing our facilities, including plans for future renovations, to ensure a more comfortable and modern experience for our guests. I was also disappointed to hear about your experience at Hop & Huddle restaurant, especially the overcharge. Please know that this will be addressed with the team to prevent it from happening again. Your feedback is invaluable in helping us make improvements, and while I regret that we didn’t meet your expectations on this occasion, I hope you might reconsider us in the future. We would love the chance to provide you with a much-improved experience. Kind Regards, Stephanie Netto General Manager

Only good thing was proximity to RPH

Tripadvisor puanı 1.0/5

shannonb684 Couples - TripAdvisor onaylı yorum

Well where to begin. Was second in line waiting and over heard the people in front of me asking when the air con would be fixed, um what, no air con. Rightio, they asked for a room discount and got told we can cancel your booking if you don’t want to stay here. But here have a couple of drink vouchers(that can only be used on very limited cheap drinks)The young Asian lady was so rude to the people in front and very curt with me. She was hard to understand. The hotel doesn’t check you in, you are now required to use a touch screen to do it yourself and then go back to the reception desk! My turn, I ask about the lack of air con and could I upgrade to a balcony room. Nope fully booked out, fair enough. Pay $35 a day for secure parking, happy about that until we get there, let’s be thankful we brought the smaller of our 2 cars. Bays are tiny and very limited. Elevators are dirty and very small Get to room and it’s freezing. Was clean enough, until you walk into the bathroom. House cleaning can only do so much with such a dated and un maintained bathroom. Taps in shower dripping and bath enamel peeling and stained. Call to reception to ask about more blankets, promptly sent another one. Go to the eatery and order chicken wings, loaded fries and onion rings. Wings come out cold, onions rings were so oily they saturated the napkin. Fries were really good and a huge serving. Man behind the bar was quite useless Thankfully reading these reviews I saw someone previously had gotten a small blower heater. Go and ask receptionist if I could please have one. Little Indian lady was so nice and come to our room and said while the air con was working the heating should be. She turns it up to the highest setting and tells me to let her know if it doesn’t warm up and she will find me a heater. She was really helpful. Finish our drinks and dinner and go back to room and it hasn’t changed temperature. Go back to reception and the same lady gets me a heater. I over hear the asan lady being rude to another check in lady who walks off with a scowl, which is understandable. Sleep was really good, pillows were nice and soft and mattress comfortable even though you could tell it was really old, room was a nice temperature after using the blow heater Continental breakfast was cold and dry, we got there just after 6.30, so weren’t late getting to it Best thing about this hotel is the proximity to RPH which is why we booked this one. I think next time we will book elsewhere and get a taxi

Dear Shannon, Thank you for sharing your detailed feedback about your recent stay. I’m sorry to hear that your experience did not meet expectations, and I truly regret the discomfort and inconvenience you encountered. Regarding the air conditioning issue, I sincerely apologise for the disruption it caused during your stay. We understand how important a comfortable room temperature is, and we did our best to address the situation. I’m glad to hear that the team member who assisted you was helpful and prompt in trying to resolve the issue. I appreciate your honest feedback about the food quality. Please know that we are actively working to enhance our menu and food items to improve the guest dining experience. Your comments about the wings and onion rings will be reviewed by our Food & Beverage team to ensure better quality and consistency moving forward. Thank you as well for noting the cleanliness of the room and the comfort of the bed, but I do acknowledge your concerns about the dated bathroom. We are continuously assessing areas for improvement to provide a more modern and pleasant environment for our guests. It’s disappointing to hear that you’re considering staying elsewhere for future visits, but I do appreciate your honest review. Should you decide to give us another chance, please contact me directly as we will be more than happy to provide a much-improved experience. Kind Regards, Stephanie Netto General Manager

Customer service poor, avoid.

Tripadvisor puanı 2.0/5

Andrew B TripAdvisor onaylı yorum

Customer service is poor, they can't even be bothered to check you out now, must be done on a kiosk. Both the printed receipt and the emailed invoice attachment show different values - whilst the email with the invoice is just intelligible nonsense. At the moment only what I authorised has been charged to the card - but who the hell knows what they will do in the future. There was an incident whilst I was staying and staff made no effort to provide any service to customers surrounding the incident. At one point I attempted to ring reception using the phone in the room to try and find out what happening, I was told they couldn't help me because the call quality was poor (perhaps they should replace these?). After assessing it was safe to leave my room, I went down to reception where I was given scant detail and had to push for a solution multiple times. Whilst you could write this of as being an 'unusual incident' which indeed is what reception tried to do when I tried to talk to them upon checking out (must use the kiosk), the fact the hotel did not appear to have any policy in place to deal with an incident of this nature (or recognise other customers would be affected) shows significant shortcomings in management, risk planning and provision of customer service. Breakfast is very poor for the price charged so avoid. Bar/restaurant has minimal staff so redeeming the accor silver member free drink was next to impossible. Giving 2 stars because at least the bed was comfy and I'm sure if there wasn't an incident the stay would have been better. But honestly wouldn't stay here again based on the service received. A very disappointing Accor Hotel property which reflects badly on the Accor group.

I won’t be back

Tripadvisor puanı 2.0/5

David B İş - TripAdvisor onaylı yorum

The check in was nice and easy but as soon as I got to the lifts it was all down hill from there. The elevators are tiny and unfortunately I had to share it with a guy that was clearly drug effected. He started rubbing my bag and dribbling absolute nonsense whilst chewing his cheek until I told him not so politely to f*** off. When I got off the lift to walk to my room there were peoples old trays of food and glasses etc in the hallway which proceeded not to be cleaned up for 3 days. There was paint damage on the walls and skirting boards all through the hotel. The entire place needs a facelift, it’s getting quite rundown especially the bathrooms. The bathroom looked like it was from the 70’s. The fridge was tiny and barely kept anything cold. The bed and pillows though were very comfortable and the tv was modern. Room itself was spacious enough. And there was a tiny balcony which also needs a good paint job. Buffet breakfast was included but it’s exactly the same stuff every morning and none of it really looked appealing. I went to the attached restaurant hop and huddle twice and both times were a let down. First time I sat outside and wanted to watch the football but none of the staff could find the remote for that tv so I got to watch the news while having dinner and a couple of beers. The pulled pork roll I ordered was terrible, meat was dry and the bread wasn’t toasted to the dressing from the slaw just turned it soggy. The second time I ordered a frozen daiquiri and when it came out it was half liquid and tasted terrible. For the price asked it definitely isn’t worth it and I’ll be telling my employer not to ever book our staff at this hotel ever again.

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