Novotel Perth Murray Street 4,5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 1.920 görüş

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Novotel Perth Murray Street - Image 1
Novotel Perth Murray Street - Image 2
Novotel Perth Murray Street - Image 3
Novotel Perth Murray Street - Image 4
388 Murray, Street, 6000 PERTH, Australia

Açıklama

Otel ekstraları

  • Outdoor heated swimming pool & 24-hour gym

  • Stroll to RAC Arena, Elizabeth Quay & Perth central business district

  • Enjoy buffet breakfast at Miss Mi restaurant

  • Accommodation and breakfast are free for children

  • Award-winning Keishi Day Spa

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Otelin konumu

Novotel Perth Murray Street

388 Murray, Street
6000 PERTH
Australia

GPS:-31.95098, 115.85477

Telefon
Faks +61 8 6317 9358

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  1.920 görüş

TripAdvisor Derecesi  3.5/5  133 görüş

Terrible standards

Tripadvisor puanı 2.0/5

kimwillrule Aileler - TripAdvisor onaylı yorum

Novotel Murray Street, Perth: I abhor bad reviews as this means that my good energy is off-kilter and my expectations were somehow dashed. This is after all, our holiday. A holiday is a compound of time, money, hopes and dreams. It’s not just someone’s experience, it’s a valuable compound of all variables that are, invaluable. That said, I really want to give Novotel Murray a good bash. Here’s the summary of points, skipping the prosaic and going straight for the jugular: 1. We stayed for 11 days. Not 3-4 days. We chose a hotel over an apartment so we get daily cleaning, and good service. When we arrived in the evening, there was no shower gel. Fine, shampoo suffices for 1-2 days. But when housekeeping failed to refill shower gel by day 3, that’s a cardinal sin. By day 11, shower gel was empty again. I went off the hooks. 2. There was lip service housekeeping cleaning. You get change of towels, bed made. But the water stains on table, handwash soap on counter, dust all over are not cleaned. I literally saw a sheath of dust over everything. I took to cleaning our own glasses as the stains were so terrible. I didn’t raise a ruckus as we were so busy. Do we even need to inform the hotel the room has to be cleaned? 3. Room amenities are refilled on whim. If you’re lucky, you get certain refills. If you get the short end of the stick, you get nothing. We had day trips so by the time we got back in the evening, we were too tired to complain. 4. Please provide espressos at the very least. The cheap Nescafe satchets are so out of line with the Novotel or Accor brand. 4. Christmas eve late evening, we got ghost knocks on our door. The next early morning, housekeeping entered as there was a “Clean room" sign hung on our door. Someone hung it on our door and it sure wasn’t us. I spoke to the Duty Manager - Dinesh - who claimed he never had such an experience. I told him I had an unpleasant encounter with a drunk man in the corridor earlier that evening. I gave the time frame of incidents so he could run CCTV checks and he said it’s Christmas. I never got any follow-ups. Not even at the end of my stay. 4. If you think this is bad by Novotel or Accor’s standards, service recovery pales even more. The Duty Manager claimed she put on red alert to speak to me when we checked out, so she could address the issues. She apologised, asked for my pictures and videos of the terrible housekeeping. Then asked that I email her if I should ever return to Perth and stay at Novotel. Are you mental? Do you seriously think we will be back to your hotel? The GM didn’t even step up nor step in. My final bill was 2 breakfasts and 1 dine at the bar. But there were other dines I paid by credit card. Did I not line your till? Could you even offer complimentary breakfast as service recovery? Not your empty and hollow apologies? The redeeming factors are the location. It’s smack right in CBD with shopping, restaurants, bars and cafes near. We were a regular at the hotel Bar, with their good wings deal and kids meals. There’s steam room, sauna and a fairly decent gym. Pool was always full of screaming kids so it was operation “abort abort” on most days. If you’re going to choose Novotel, DEMAND you be treated right like a paying guest. You paid for quality. #eatstylishtravelstylish

Extremely poor service

Tripadvisor puanı 1.0/5

Abhishek L TripAdvisor onaylı yorum

Novotel Murray street Perth is my worst ever experience for Accor group hotel. The AC is set at 18 degree, however it doesn’t work at all & seems to be set as 28 degrees during the night; there is no point of any complain as hotel doesn’t have any maintenance staff working till 8 AM & only 2 reception staff working on swifts in full hotel. Hotel other all services including pool, bar, restaurant etc also get closed much sooner during evening. It feels like small town hotel rather than Perth city.

Dear 792abhishekl, Thank you for taking the time to share your feedback. I sincerely apologise for the issues you encountered during your stay, particularly with the air conditioning and the limited availability of services. We strive to provide a high standard of comfort and service, and it’s clear we fell short on this occasion. Your comments have been shared with our team so we can address these concerns and improve the experience for all our guests. We truly appreciate your feedback and hope you might consider staying with us again in the future, allowing us the opportunity to deliver the exceptional experience you expect from an Accor property. Warm regards, Vinay Mandava Hotel Manager

Perfect Location, Fabulous Service, Restaurant and Reception Team

Tripadvisor puanı 5.0/5

Helen S Couples - TripAdvisor onaylı yorum

Once again, we found Novotel Murray Street Perth to be the best accommodation option for us. We were in Perth to attend our Grandson’s marriage and found the location perfect for our requirements and we most definitely recommend the food and menus at their Miss Mi Restaurant , whether it be for breakfast or dinner, both very highly recommended. The whole Team including housekeeping and reception offer efficient and fabulous service.

2 nights at the Novotel Mid Week

Tripadvisor puanı 4.0/5

seimonau TripAdvisor onaylı yorum

We booked the Novotel Murray street for 2 nights while I was attending a conference (20th and 21st Nov). Check in was distracted due to the fire service being present. We had booked a Suite with inclusions such as free non alcoholic mini bar and fruit Basket etc: We are Accor Platinum Members. Arrived in the room to find nothing there. Raised this with front office the next morning and was told they would ensure that the concierge would get to the room by midday. ! I then said we would be checking out after breakfast the next morning. The Platinum Amenities were delivered ( A bottle of De Bortoli Legacy red : really cheap fare when Margaret River is around the corner) was disappointing. We left this and a whole bunch of Allens snakes and lollies in the room ! The Breakfast was good with excellent quality ingredients. The Service was quite underwhelming : The chef would call out " Service" and 5 mins later I would have to walk up and get my poached eggs which were beginning to run cold. Floor staff were busy cleaning tables ! The Coffee was excellent. Ideally dont dust the croissants with icing sugar ! they are not meant to be sweet . The dinner at Miss Mi was highly anticipated but while presented beautifully, did not hit the mark in terms of taste, for what I would call good Asian fusion . Being of Sri Lankan heritage I can vouch that the soft shell crab with Sri Lankan yellow curry was no where near authentic. I will review Miss Mi separately. Overall for the small price difference I would stay at the Duxton where we spent our last night ( Suite room ( C114) with swan river views newly refurbished with Club lounge access for $460 vs $350 at the Novotel) if I had to do it again.

Disappointing and gaslighting

Tripadvisor puanı 2.0/5

ChezzaDavidson Aileler - TripAdvisor onaylı yorum

We were on a Discovery Australia package which included 5 nights accomodation with breakfast and in our wisdom we decided to upgrade from the default accomodation option to Novotel- expecting a 4 star service- well we were stupid!! On check in we were requested to pay $100 per night security fee ie $500 and never have we encountered this with a pre paid holiday package. Ok I get it that monies is on hold and returned to you however in reality you have $500 less in your account to access and in NO documentation was thus mentioned. We contacted Discover Australia and they had never heard of it before and their attempts to address it were unsuccessful. We ended speaking to the Assistant Manager who informed us all ACOR motels had this policy implemented April 2024 and there was a delay process in conveying the updated policy to their online platforms and travel groups/ consultants. We searched ACOR site policy and t&c sand no such directive found- odd to say the least. Checked other motels and none of them took a security fee if pre booked accomodation with a third party. Novotel released the security fee, offered an apology and 4 drink coupons as compensation. The room we had (609) was two double beds and it was tight, air conditioning a miserable fail- even setting it to the lowest temp gave us minimal relief. Then the cooked breakfast, usually $39 pp, continental $28 pp, was pitiful. Luke warm so called hot items and small selection for continental. As for tea and coffee, if you were not familiar with the machines- good luck!! So glad to leave the place and would never recommend or return again.

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