Dear Ms. D., Thank you for taking the time to share your detailed feedback following your three-night stay at TRIBE Bali Kuta Beach. I sincerely regret to learn that your experience did not meet your expectations, particularly as our hotel was the final destination of your journey. Please accept my heartfelt apologies for the various inconveniences you encountered, which understandably affected your overall impression of your stay. I am particularly concerned to read your comments regarding the cleanliness of the room and corridors, as well as the humidity and unpleasant odors. These are certainly not the standards we strive to maintain. Your observations regarding the condition of the swimming pool and sun loungers have also been taken seriously and will be addressed with our Housekeeping and Engineering teams to ensure the necessary inspections and corrective measures are carried out. Regarding the room service experience, I regret that your beverage order was not delivered within a reasonable timeframe. This is not the level of responsiveness we expect from our team, and we will review the communication and service flow with the relevant department. With regard to the laundry service, our records indicate that our team had previously attempted to contact your room to inform you that your laundry was ready. Unfortunately, as there was no response at the time, the notification could not be completed, and we understand that you subsequently came to Reception to enquire about and settle the service. Nevertheless, we regret that the communication was not seamless and that you had to follow up personally. Regarding the restaurant and bar transactions, our standard procedure requires a security deposit to be placed upon check-in should guests wish to charge their consumption to their room. During check-in, this arrangement was explained, and we understood that you initially preferred to settle your consumption as you went. However, we regret that our restaurant team may not have sufficiently clarified the available option of placing a deposit when you later wished to charge your expenses to the room. We apologize if the repeated requests for immediate payment made you feel uncomfortable or unwelcome. This was certainly never our intention. I also regret to learn about the unpleasant smell around the scooter parking area, which has been noted for further investigation and attention. Ms. D., while some of these matters may involve different operational procedures and circumstances, I fully acknowledge that the overall experience should have been much more comfortable and seamless. Your feedback has been shared with the respective department heads for further review and improvement. We truly value your feedback, as it gives us an opportunity to identify areas where we need to do better. I sincerely regret that we were unable to leave you with the positive final impression you deserved, and I hope that despite this experience, you may consider giving us another opportunity to restore your confidence in TRIBE Bali Kuta Beach. Thank you once again for bringing these matters to our attention. Sincerely, Indra Semara General Manager

Dear Mr. Guillaume C., Thank you very much for your wonderful feedback and for giving us a perfect score. We are truly delighted to know that you enjoyed your stay with us, from our location facing Kuta Beach and rooftop experience to the warm and attentive service from our team. We are especially happy to hear that your late arrival was made more comfortable with your room prepared and luggage assistance ready for you. Your kind recognition of Diah, Vani, Dewa, and Dédé means a lot to us, and we will be sure to share your lovely compliments with them. It is also wonderful to know that you enjoyed the breakfast, welcome amenities, upgrade, and the benefits of your ALL Platinum membership during your stay. Thank you once again for choosing TRIBE Bali Kuta Beach. We truly hope to welcome you back to Bali and make your next stay just as memorable. Sincerely, Indra Semara General Manager

Dear Anthony K., Thank you for your positive feedback regarding your stay at TRIBE Bali Kuta Beach. We are pleased to hear that you found your experience comfortable and enjoyable. We hope to welcome you back in the future for another pleasant visit. Sincerely, Indra Semara General Manager

Dear Giguère S. L., Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to know that you enjoyed the comfort of our mattress, the spacious room, our modern contemporary design, and the variety of our breakfast buffet. It is especially rewarding to hear your kind words about our respectful and friendly team, who strive to make every guest's experience a memorable one. We also appreciate your constructive comments regarding the room storage, hallway noise, and the odor near the elevator. Your feedback has been shared with the relevant departments so we can review these areas and continue improving our guest experience. Regarding the room storage, our bed has a unique design that provides additional space underneath, allowing guests to conveniently store their suitcases and keep the room more organized. While we understand that the available wardrobe space may not fully meet the needs of every traveler, especially during longer stays, we truly value your feedback as it helps us identify opportunities for improvement. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back and providing you with an even better stay in the future. Warm regards, Indra Semara General Manager