Mondrian Seoul Itaewon bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.935 ulasan

Mondrian Seoul Itaewon - Image 1
Mondrian Seoul Itaewon - Image 2
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23 Jangmun Ro, Yongsan Gu, 04392 SEOUL, Korea Selatan

Deskripsi

Keistimewaan hotel

  • Pengalaman hotel bintang-5 terbaik di Seoul, Itaewon

  • Autentik, kreasi aneka hidangan Mediterania

  • Minuman khas yang menggiurkan

  • Mondrian Seoul Itaewon memperbolehkan hewan peliharaan!

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Lokasi hotel

Mondrian Seoul Itaewon

23 Jangmun Ro, Yongsan Gu
04392 SEOUL
Korea Selatan

GPS:37.52845, 126.99309

Telepon
Fax +82 82220762199

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.3/5  1.935 ulasan

Peringkat TripAdvisor  4.5/5  418 ulasan

Sertifikat keunggulan 2024

Very nice hotel and great rooms

Catatan Tripadvisor 5.0/5

tim m Keluarga - Ulasan TripAdvisor tersertifikasi

Incredible service and very comfortable rooms! I have spend a fair bit of time in Seoul and never stayed at the Mondrian before and I must say that I will be back. The standard of the food Cleo is fantastic, would be good to see more variety for breakfast and the rooftop bar had a great atmosphere and the cocktails were very good. Swimming pool is stunning but thought it was a bit strange to charge for the sauna…? Regardless I will be back

Dear Guest, Thank you for choosing Mondrian Seoul Itaewon and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our hotel, service, and comfortable rooms. Your kind words about our Cleo restaurant, rooftop bar, and stunning swimming pool are truly appreciated. We are constantly striving to enhance our guests' experiences, and your feedback regarding the breakfast variety is duly noted. Regarding the sauna charge, please be advised that our policies are designed to ensure the highest standards of service and amenities for our guests. Rest assured, your comments will be shared with the relevant team for further review. We are thrilled to hear that you will be returning and look forward to welcoming you back on your next visit to Seoul. Warm regards, Min Lee Duty Manager

Merci Damien !

Catatan Tripadvisor 5.0/5

camuche123 Couples - Ulasan TripAdvisor tersertifikasi

Got a superb upgrade at check in with my partner with generous amenities. Location in Itaewon make it very attractive for night life and dining venues options. Staff is friendly and always keen to help. Parking is free. Generosity and sense of hospitality summarize well this property

Dear guest Thank you very much for your compliments forMondrian Seoul Itaewon . It's always nice to receive positive reviews from customers. We will do our best to ensure that we do not disappoint you with regard to the amenities and staff services that you have praised. Your feedback will be shared with all team members and will be a great support in boosting all employees Thank you once again for your valuable feedback. We look forward to the opportunity to welcome you back to Mondrian Seoul Itaewon in the future. Warm regards, Min Lee Duty Manager

Terrible Experience at Mondrian Seoul – Far from 5 Star Quality

Catatan Tripadvisor 1.0/5

Getaway47797539129 Ulasan TripAdvisor tersertifikasi

Stayed at Mondrian Seoul for 7 days, expecting a 5 star experience, but it turned out to be a nightmare. On my first night, my room had a severe leak that soaked my toiletries, bags, and personal items. The hotel staff seemed completely unbothered by the situation, offering no immediate solution. When I went to the front desk the next day to pick up a new room key, the service was shockingly indifferent. They handed me a card without any explanation . No mention of my new room number, no update on whether my belongings had been moved, and no apology for the inconvenience. This lack of communication and professionalism was disappointing for any hotel, let alone one claiming a five-star rating. I wish I had paid attention to the numerous negative Google reviews about their poor service. Mondrian Seoul failed to meet even basic standards, leaving me to question how it holds a five-star rating. For those expecting quality and attentive service, I would strongly recommend looking elsewhere, as this hotel does not deliver on its promises.

Dear Guest, Thank you very much for your comments regarding our hotel. We are sorry to hear that we fell short of your expectations. Following your message and the one left on Google, our team has made efforts to apologize in line with Mondrian standards. We have also escalated your complaint to our engineering team to ensure that the light leakage does not occur again. We hope you will give us another chance and allow us to welcome you again. Best regards, Hotel Management

A fancy and welcoming hideaway

Catatan Tripadvisor 5.0/5

DebanA Ulasan TripAdvisor tersertifikasi

Tucked away in the quiet part of Itaewon, The Mondrian offers a sophisticated habitat to decompress, eat great food and explore excellent spa facilities. The breakfast spread is a real treat. Make this spot your home away from home in Seoul.

Dear GUEST Thank you for choosing Mondrian Seoul Itaewon for your recent stay. We are delighted to hear that you found our hotel to be a very good place for visiting Seoul. We sincerely appreciate your compliments on the quality of breakfast and will do our best to maintain good quality. Your kind words about your experience mean a lot to us. We will do my best to ensure only happy days ahead for you. Warm regards, Min Lee Duty Manager

Nice hotel

Catatan Tripadvisor 4.0/5

IsaacLuria Keluarga - Ulasan TripAdvisor tersertifikasi

A good experience My stay was overall pleasant. I stayed 4 nights on a lapse of 2 times 7-10 and 13-14 October. On my first stay, the man (I forgot his name) at the reception was not exactly rude, but he was not welcoming or nice at all, not even a welcome greeting. He seemed extremely rushed to check me in and even spoke very quickly, and I could barely understand what he said. On my second stay, the woman at the front desk (I think her name is Yumi) was very kind and patient. The room was spotless and nice-looking. Room cleaning was good every day. As I was travelling with my mother, the design of the room design was a little bit uncomfortable because the bathroom (toilet and shower) has no privacy. Good amenities in the room, shampoo, cream, and a bottle of water every day The beds and pillows are comfortable. The smell in the room hallways is unpleasant (maybe there's bad plumbing) and the carpets looked dirty. (8th and 7th floor) There are only 2 elevators available for most guests and I guess you have to pay more or be a premium member to use 1 elevator, that's funny because it's really not practical since there are very few elevators for all guests. Mobility for all guests should be a priority. The first-floor entrance decor for the premium elevator looks really tacky, like an entrance to a nightclub. The view from my room (the first stay) was nice, looking at Namsan Tower. I enjoyed the breakfast every day at Cleo, I also had dinner one day at Cleo and the food was really good. I recommend the restaurant for dinner too. Service at Cleo was good and everyone was very kind. The hotel has a CU convenience store in the basement and there is also a 7-Eleven and a Starbucks across the street. I personally liked the location of the hotel: Close walking to the bus stop that takes you to the city center. Close walking to Itaewon main street where there are shops and restaurants Close walking to Banpo Bridge and Han River. I enjoyed going out for a run late at night to Han River, it's close. The guys at the main entrance were very kind and helpful, they helped us get a taxi and even helped us sort out directions with the taxi driver. I would be back on my own for sure.

Dear Guest Thank you very much for your continued loyalty and for taking the time to share your experience with us. We are delighted to hear that you had another pleasant stay at Mondrian Seoul Itaewon, and we appreciate your kind words regarding the cleanliness of our rooms. Also,we appreciate your compliment for your satisfaction with our restaurant and for your kind words about our location. However, I would like to apologize in advance for the experience of some employees being friendly and others being unfriendly. We will provide training and encouragement to these employees. We will also think seriously about the elevator problem and come up with a solution. We look forward to welcoming you back to Mondrian Seoul Itaewon in the future and hope to provide you with another memorable stay. If there is anything specific you would like us to arrange for your next stay, please do not hesitate to let us know. Warm regards, Min Lee Duty Manager

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Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 656 ulasan 7.8/10 Lokasi
  • 1.074 ulasan 6.5/10 Kamar
  • 1.025 ulasan 8.4/10 Pelayanan
  • 604 ulasan 7.7/10 Fasilitas
  • 554 ulasan 8.9/10 Suasana
  • 471 ulasan 4.4/10 Kenyamanan
  • 332 ulasan 7.3/10 Kebersihan
  • 269 ulasan 7.4/10 Kolam

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