Novotel Suites Ambassador Seoul Yongsan bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 477 ulasan

Jaminan Harga
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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, Korea Selatan

Deskripsi

Keistimewaan hotel

  • Terletak di jantung kota Seoul, Yongsan dekat dari berbagai landmark populer

  • Terhubung langsung ke stasiun Yongsan, stasiun kereta dan kereta bawah tanah terbesar di Korea

  • Setiap kamar memiliki dapur kecil

  • Lounge premier mewah

  • Restoran, bar, ruang konvensi, dan fasilitas lain di kompleks Seoul Dragon City

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Lokasi hotel

Novotel Suites Ambassador Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
Korea Selatan

GPS:37.53177, 126.9631

Telepon
Fax +82 2-2223-7778

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  477 ulasan

Catatan tamu Avis 3.0/5

Yogi U. I. Keluarga - Ulasan terverifikasi ALL

I stayed at Novotel Ambassador Seoul with high expectations — and in many ways, the hotel lived up to them. The room was comfortable, the facilities were excellent, and I would rate all aspects of the property itself a perfect 10. However, my experience at check-in was disappointing. I had a confirmed reservation through the Accor All app, but I was charged a higher rate by Officer Mark Lee at the front desk. I later realized there was a discrepancy of over 40,000 KRW, which was corrected after I reported it from my room. I appreciated the prompt response and welcome drink coupon offered, but the interaction itself left a negative impression. It didn’t help that Mr. Lee suggested I take the subway to my next destination because it was “cheaper” — instead of simply offering options like taxi first, then subway. It felt like a judgment of my financial ability, which was unwelcome. I also experienced a lapse in housekeeping. Despite leaving my key and confirming with another receptionist (Ms. Anna Kim), the room wasn’t cleaned — only towels were replaced. Even by evening, the room had not been serviced. Bellboy Noah Kim happened to witness the "Make Up Room" light still on during his rounds. Lastly, I gave a 6 rating not to criticize, but to encourage improvement. This hotel has strong potential and could become a top destination for travelers. With better service consistency, I believe it can achieve that. Despite the hiccups, I enjoyed my stay and would return again.

Dear Guest, Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay with us. We’re pleased to hear that you found the room comfortable and the hotel facilities excellent — your kind words about the property itself are truly appreciated. At the same time, we sincerely apologize for the shortcomings you experienced during your stay, particularly at check-in and with housekeeping. We regret the discrepancy in your rate upon arrival and understand how this could have affected your first impression. While we’re glad the issue was resolved and that you appreciated the gesture of the welcome drink, we acknowledge that the initial interaction could have been more professional and welcoming. Additionally, we are truly sorry that our team’s approach to offering transportation options came across as inconsiderate. It is never our intention to make any guest feel uncomfortable or judged, and your feedback has been shared with the team to ensure more thoughtful communication moving forward. We also regret the lapse in housekeeping service despite your request being acknowledged. This does not reflect the high standard of care we strive to provide, and we are reinforcing procedures to prevent similar oversights in the future. We’re grateful for your recognition of the hotel’s potential and your willingness to return despite the inconveniences. Please rest assured that we take your comments seriously and are committed to improving consistency in our service. We look forward to the opportunity to welcome you back for a much smoother and more seamless experience. Best regards, Jade Guest Relations Officer Novotel & Novotel Suites Ambassador Yongsan

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 517 ulasan 9.3/10 Lokasi
  • 673 ulasan 8.5/10 Kamar
  • 462 ulasan 7.7/10 Pelayanan
  • 5 ulasan 1/10 Internet
  • 256 ulasan 8.1/10 Kenyamanan
  • 199 ulasan 7.9/10 Kebersihan
  • 94 ulasan 6.3/10 Makanan
  • 84 ulasan 7.7/10 Sarapan

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