Novotel Suites Ambassador Seoul Yongsan bintang 5

Catatan tamu Avis (Peringkat ALL) 4.2/5 70 ulasan

Jaminan Harga
Terbaik
Novotel Suites Ambassador Seoul Yongsan - Image 1
Novotel Suites Ambassador Seoul Yongsan - Image 2
Novotel Suites Ambassador Seoul Yongsan - Image 3
Novotel Suites Ambassador Seoul Yongsan - Image 4
Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, Korea Selatan

Deskripsi

Keistimewaan hotel

  • Terletak di jantung kota Seoul, Yongsan dekat dari berbagai landmark populer

  • Terhubung langsung ke stasiun Yongsan, stasiun kereta dan kereta bawah tanah terbesar di Korea

  • Each room with semi kitchen

  • Luxurious premier lounge

  • Restoran, bar, ruang konvensi, dan fasilitas lain di kompleks Seoul Dragon City

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Lokasi hotel

Novotel Suites Ambassador Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
Korea Selatan

GPS:37.53177, 126.9631

Telepon
Fax +82 2-2223-7778

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.2/5  70 ulasan

Peringkat TripAdvisor  4.0/5  207 ulasan

Korea

Catatan Tripadvisor 5.0/5

E3417YJsergeyg Couples - Ulasan TripAdvisor tersertifikasi

Hotel is great! just small concern regarding waiting time for the lift and no toothbrush included in the room.

Novotel Yongsan

Catatan Tripadvisor 1.0/5

Marvin100309 Friends getaway - Ulasan TripAdvisor tersertifikasi

The service is too bad from the time I booking.. No feedback when asking the way to hotel, the door was broken after cleaning, etc..

Dear Guest, Greetings from Novotel Suites ambassador Seoul Yongsan! We are very sorry that we could not meet your expectations for your previous stay. We have taken your feedback very seriously and will provide needed trainings for our staff and will make sure the rooms condition is fixed as well. Thank you once again for taking your precious time to give us your feedback. We hope you will give us another chance to show you our incredible service. Best regards, Zarina Guest Experience Manager

Highly recommended

Catatan Tripadvisor 5.0/5

benny_ji-s Solo travel - Ulasan TripAdvisor tersertifikasi

There are three things impressed me including hospitality of employees of the hotel, great location and diversification of breakfast choices. The hotel is connected to Yongsan station via a sky bridge which takes 500m by walk and there is a CU store inside the area of hotel, its pretty convenient.

Dear Guest, We very much appreciate your comments and compliments regarding our staff hospitality, location and breakfast service. Your feedback serves as valuable encouragement to all our staff as we strive to continuously improve our service standards. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Jazmin Granada, Guest Experience Manager

5 star? No Chance

Catatan Tripadvisor 3.0/5

nikhils247 Ulasan TripAdvisor tersertifikasi

After staying 8 nights at the Grand Mercure next door, my family travelled to Jeju and needed to stay somewhere in Seoul for 2 nights before we flew back to the US. We were originally supposed to stay at The Shilla, but changed to the Novotel because it was going to be raining in Seoul for those 2 days. The location is next to the Yongsan Station and Ipark Mall where you can walk completely covered to, so this made it a no brainer for us. The Grand Mercure did not have any availability, but I figured since they were both 5 stars, that were connected, I thought all I was sacrificing was space in the room. Check In had a long line. Even though Check in is supposed to be different for the Suites vs the regular room, they direct you into the same line. Took about 20 minutes to check in. We booked a one bedroom suite, because we have a young son, it gives a chance to let him sleep in the room early, and my wife and I to hang out without having to be quiet with the lights off. The room we were given had the door between the two rooms removed and the opening taped up. We waited 30 minutes for someone to see that it wasn't a defective door, but just that the door was taped over and another 30 minutes to get the new room. Luckily they had another room. The suites have 4 elevators that service it, but one was being used as an express to the 39F only. Which means we only had 3 elevators for this part of the hotel. This would not have normally been a problem, but for some reason, the 2nd floor these elevators service the bridge between Yongsan station and the hotel and always had 10 people going in or coming out. Made waiting for the elevator super long and forced us to let 2-3 elevators pass full. Overall the room is comfortable. The kitchenette was important for us to be able to wash bottles and store milk in the mini fridge. I am unsure how the Grand Mercure next door and the Novotel have the same star rating. They were wildly different experiences and overall quality.

Dear Guest, Thank you for sharing your feedback. We appreciate your honesty, and even though we regret that your experience wasn't as exceptional as we strive for, your insights are invaluable for our improvement efforts. We are committed to providing outstanding guest experiences, and it's clear that we fell short in this instance. Given the opportunity, we are dedicated to earning back your trust and ensuring you receive the outstanding hotel experience that many of our guests have come to expect. Jazmin Granada, Guest Experience Manager

Not a 5 star hotel

Catatan Tripadvisor 3.0/5

Mae T Ulasan TripAdvisor tersertifikasi

More of a 3 star hotel than a 5 star hotel. First this first is, how do you not provide toothbrush and toothpaste for amount this hotel charges. Sofa bed is not what it looks like on picture. The way sofa bed was set up, it was sloppy. TV is not even a smart TV. Signs say to check in on the 26th floor, but no one was there. I’m writing this review in the middle of my stay, to show how disappointed I am with this hotel.

Dear 369maet, Thank you for taking the time to tell us about your experience at Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Accor's policy prioritize environmental sustainability by omitting single-use amenities like toothbrushes. While striving to maintain a balance between environmental consciousness and guest satisfaction, we sincerely appreciate your understanding and cooperation regarding this policy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cecile Guest Experience Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 492 ulasan 9.1/10 Lokasi
  • 636 ulasan 8.3/10 Kamar
  • 449 ulasan 7/10 Pelayanan
  • 5 ulasan 4.6/10 Internet
  • 222 ulasan 7.9/10 Kenyamanan
  • 219 ulasan 7.6/10 Kebersihan
  • 124 ulasan 7.8/10 Sarapan
  • 68 ulasan 9.3/10 Kebugaran/olah raga

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