Hotel The Ambassador Seoul - A Pullman bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 671 ulasan

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Hotel The Ambassador Seoul - A Pullman - Image 1
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Hotel The Ambassador Seoul - A Pullman - Image 4
287, Dongho-ro, Jung-gu, 04618 Seoul, Korea Selatan

Deskripsi

Keistimewaan hotel

  • Easy access to subway station, Seoul KTX station and shopping districts

  • 25-meter outdoor swimming pool with sun deck and cabana

  • Simmons BeautyRest bedding

  • Free Wi-Fi and Smart LED TV (65') in all guestrooms

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Lokasi hotel

Hotel The Ambassador Seoul - A Pullman

287, Dongho-ro, Jung-gu
04618 Seoul
Korea Selatan

GPS:37.560355, 127.002425

Telepon
Fax +82 2-2272-0773

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.3/5  671 ulasan

Peringkat TripAdvisor  5.0/5  518 ulasan

Sertifikat keunggulan 2024

Experience in ambassador

Catatan Tripadvisor 5.0/5

Marala M Ulasan TripAdvisor tersertifikasi

I enjoyed the hotel!! The sheets and bed was very comfortable. The bathroom spaces and design makes it a great experience when taking a bath. Selena, William and Daniel at the 18th floor were very helpful trying to find a great place for me to get a massage en Seoul. Very kind people!

Good service, nice staff and no communication barrier

Catatan Tripadvisor 5.0/5

Nayli A Ulasan TripAdvisor tersertifikasi

Service was good. Room service is fast. Daniel at the lounge/restaurant helped me for dinner, good service by everyone. Communication is okay since everyone can speak english nicely despite the language barrier. Good ambience, chill for travelling too

Dear 350naylia Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our facilities and found our staff to be helpful and attentive. Your feedback is incredibly encouraging and serves as a great motivation for our team. We strive to create memorable experiences for all our guests, and it is wonderful to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back in the future and hope to exceed your expectations once again. If there is anything we can assist with in the meantime, please do not hesitate to reach out. Thank you once again for your positive review! Warm regards, Jayden Park Front Office Manager

Nice hotel

Catatan Tripadvisor 5.0/5

T4813MGjeanneb Ulasan TripAdvisor tersertifikasi

Had a great stay at Pullman Seoul! Room was clean and comfortable. I couldn't use facilities but the pool looks nice! Big thanks to Ellie (?) who helped me with the check-in and all my questions. She is so nice!

Dear T4813MGjeanneb Warm greetings from The Ambassador Seoul Pullman hotel. Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our facilities and found our staff to be helpful and attentive. Your feedback is incredibly encouraging and serves as a great motivation for our team. We strive to create memorable experiences for all our guests, and it is wonderful to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back in the future and hope to exceed your expectations once again. If there is anything we can assist with in the meantime, please do not hesitate to reach out. Thank you once again for your positive review! Warm regards, Jayden Park Front Office Manager

Not a 5 Star hotel, fails to recognise Accor Loyalty members. Too many basic faulty issues...

Catatan Tripadvisor 2.0/5

MarcusGB9 Ulasan TripAdvisor tersertifikasi

I arrived in from Europa Midweek around 7pm, and asked to check in at the Executive lounge, level, and am a Gold member. A warm welcome from the Australian guy welcoming and assisting guests arriving in the lobby, who assisted me to the 18th floor Club Lounge. I gradually gathered there was no recognition of Gold or Platinum Accor guest card members. No welcome drink, No explanation of benefits as a member, and there was no "welcome amenity" but nothing in the room. No room upgrades, no personalisation. I asked for a 4pm check out, if available, but was told i would have to pay if i stayed after 2pm. This is NOT Accor policy, and should be stopped, but a benefit "if available, which it was, but it is an Accor benefit for Gold and Platinum members of Accor. I asked if a room upgrade was available but was told "we are full". Most Asian Accor hotels always upgrade members, often at the time of booking, but not here. The allocated room was elegantly decorated, but having been refurbished, clearly issues. The door "security view", was not broken, but simply did not fit inside, rolling around uselessly. The door itself did not fit, as a larger gap where you can see out into the corridor, which means the noise comes with it from outside. I was often disturbed by people through the night outside, and felt a lack of privacy, Above the door appears to be a permanent light but taped over with green cardboard! Partitions of the chipboard walls, meant you could hear people talking next door, or even moving in bed, really poorly insulated. As mentioned, there was no welcome letter or amenity, a drink, or fruits, nothing. I agree, the Air Con never goes below 23c no matter what you do with it, and raised to 26c during the night. The Lounge, which i had paid a significant amount to access ( I returned to Gold, having been a Platinum member for over 10 years, the last 2 years, as i chose to become top tier in using other Hotel groups, but will regain the Platinum in a few weeks time), again this is a common feature and nice gesture. No effort was made at all, so a clear pattern of not bothering with The Accor Branding requirements, and recognising Accor guests! I am Vegetarian, and they would have known had they sent me the pre welcome email, which again no one bothered. There is a general Cannot be bothered malaise amongst the staff working their, basically there is no service, it is all do it yourself, and no vegetarian hot food was provided at all. After my first night, i received a letter under the door stating they were "Expecting a HUGE number of guests in the Club Lounge that eve. You need to book one of 2 slots. you were told you had a maximum of 90 minutes, and had to book by scanning the QR code. First come, first served!! This normally means a hotel is overselling room access to make more money, and not keeping this as a benefit people pay much kore for, on Club levels, included, or Platinum members right Worldwide, for lounge access. I had enough of being dictated too, now being told when i can have breakfast or dinner and drinks, so getting nowhere with the Lounge team, i went down to the lobby and asked to see the Duty Manager. I discussed this with him, all the issues above, and informed him they were making no efforts for Accor Club loyalty members. I said i would not be dictated to when i can and cannot use the lounge, or attend breakfast at 6.30am, as they got too busy later. It was not acceptable, and if this was how they operated, they should lose the Pullman Accor branding if they did not meet their Branding standards. He shared some of the issues with me, and was surprised at the letter they sent out, and came with me back up, arranging some vegetarian food to be cooked (They have a kitchen and chef there always). This was promptly done. I had also asked for ac pot of hot chocolate for breakfast, which initially staff said "No, Only coffee" and walked off! On my 2nd morning i was told they would arrange it the next day, then today the 3rd of my 4 night stay, it took them 1 hour to simply get just a cup of hot chocolate! This was even put on their computer notes. The Manager was not there at breakfast. there was no hygiene alco-get, often used asking guests to just gel there hands on entry, so that hundreds of people who handle drinks, buffet utensils, Bacteria from everyone is transferred onto these utensil, bottles and you pick up whatever is on there. You the pick up food with yr hands and put it into your mouth, where anything infectious goes! This is just a lapse which every hotel should have realised post covid, and everyone needs to be conscious off. there was a time when Buffets had to be closed due to infections being transmitted in this way! This shows very poor basic knowledge of hygiene, or care, from Senior Management. As do the very basic of the refurbishment so badly checked and faulty. Generally, there are some hard working more Senior staff around, and the hotel appears elegant and in good taste.. but the service is poor generally, inconsistent, and does not reflect other Pullman's or Accor brands by far around Asia from 2.5 to 5 star. If you use the Accor Brands, you must abide by the Branding rules as it damages the Accor reputation, and breaches the Contracts with Accor. I paid about !,000 Euros for a 4 night stay, which by far is not cheap for what you get around Asia, or in Europe. They do not meet Accor Loyalty recognition and this needs to be changed NOW. There is little to show from Lounge staff, and courtesy, or engagement with guests, They cannot even know yr room number or yr name. There is No personalisation, or any effort put into accommodating yr needs such as diet, no Accor welcome, it does not exist here currently. The major refurbishment does not reflect the service within, and forget about yr status or loyalty being recognised here. Overall, there are some good people here, but generally the staff are not going along with change. I would not return here and cannot recommend if. It is overpriced and petty charges are used for bathroom items, late checkouts, lounge access sold, when Managers have more basic efforts of Health, Hygiene, conduct and manners of staff, and complying with Accor standards. This reflects very badly on the Senior Managers and GM, and they need to get to grip with these major issues. I agree with other reviews entirely, which i only read after incurring my own issues. but one problem reveals yet another. So these are common facts, flund ny manay people, and needs urgently addressing.

Great experience in Seoul.

Catatan Tripadvisor 5.0/5

Ipsit D Ulasan TripAdvisor tersertifikasi

The whole checkin process was great. Sally, the front desk officer was very kind and generous. She was very prompt with her work and gave us complimentary upgrade to outdoor swimming pool. The hotel and the restaurant was really mesmerizing! Enjoying a lot our anniversary trip in Seoul

Dear ipsitd Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our facilities and found our staff to be helpful and attentive. Your feedback is incredibly encouraging and serves as a great motivation for our team. We strive to create memorable experiences for all our guests, and it is wonderful to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back in the future and hope to exceed your expectations once again. If there is anything we can assist with in the meantime, please do not hesitate to reach out. Thank you once again for your positive review! Warm regards, Jayden Park Front Office Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.