Hotel The Ambassador Seoul - A Pullman bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 679 ulasan

Hotel The Ambassador Seoul - A Pullman - Image 1
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Deskripsi

Keistimewaan hotel

  • Easy access to subway station, Seoul KTX station and shopping districts

  • 25-meter outdoor swimming pool with sun deck and cabana

  • Simmons BeautyRest bedding

  • Free Wi-Fi and Smart LED TV (65') in all guestrooms

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Lokasi hotel

Hotel The Ambassador Seoul - A Pullman

287, Dongho-ro, Jung-gu
04618 Seoul
Korea Selatan

GPS:37.560355, 127.002425

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  679 ulasan

Peringkat TripAdvisor  5.0/5  682 ulasan

Sertifikat keunggulan 2024

Amazing Stay and the Best Service in Seoul

Catatan Tripadvisor 5.0/5

RickHunterW Solo travel - Ulasan TripAdvisor tersertifikasi

I had the most wonderful stay in this lovely and down to earth hotel, with a (1) very well practical, functional but cozy, spacious and fairly luxurious room with a great layout and beautiful view of Namsam Hill. (2) great ambassador lounge that serves breakfast and happy hour better than 90% of the other Accor properties I have been been to. (3) a restaurant “groceria” that blew me away with the quality of food and execution. But most of all (4) the kind of quality service that is up there with the best. I would like to mention all the following staff member that have contributed to this wonderful experience. unfortunately I am missing 2 or 3 names but in general, I am very pleased with 95% of the interaction. Front Desk- Ellie, Ellena, Bella Concierge- Eric, jun hyeok lee Guest Service Center- Amy Ambassador Club - Selena, Ryan, James, Emma, Becky A special shout out to Selena ( Ambassador Club) and Bella ( Front Desk)

Warm greetings from The Ambassador Seoul Pullman. Thank you so much for your kind words about your stay! We’re thrilled to hear that you found the bed comfortable and enjoyed the bathroom design. It’s great to know it contributed to a relaxing experience. I’m especially glad to hear that Selena, William, and Daniel were able to assist you in finding a massage in Seoul. Our team takes pride in providing exceptional service, and your feedback will surely motivate them. We hope to welcome you back for another enjoyable stay in the future! Warm regards, Front Office Manager Jayden Park

pelayanan yang kami terima sangat memuaskan

Catatan tamu Avis 5.0/5

Naniek Keluarga - Ulasan terverifikasi ALL

pelayanan yang kami terima sangat memuaskan dan sangat ramah serta selalu siap membantu kamar cukup luas bersih , kami berniat kembali lagi saat berlibur

Do Not Recommend – Extremely Poor Management

Catatan Tripadvisor 1.0/5

JW L Friends getaway - Ulasan TripAdvisor tersertifikasi

I stayed at Pullman Seoul on February 6, and it was one of the worst hotel experiences I’ve had. The overall management was completely unacceptable, making it hard to believe this is a five-star hotel. 1. Unfriendly Staff • Not a single staff member smiled or showed any hospitality throughout my stay. Every interaction felt cold and indifferent, lacking even the basic level of customer service. 2. Poor Cleanliness • The first room I was assigned had an uneven floor, making the chair unstable. • I found hair inside the bedding and visible stains on the sofa and three bath towels. • After switching to another room of the same type, I again found stains on two towels, and to make matters worse, an unidentified insect was crawling in the room. 3. Lack of Hygiene Standards • I noticed that the lounge check-in staff frequently entered and exited the kitchen, which raised serious concerns about hygiene. 4. Insufficient Amenities • Basic items like cotton swabs, cotton pads, and combs were not provided. Even 3- and 4-star hotels offer these essentials, but Pullman Seoul has discontinued them, citing “high loss rates.” The Only Positive Aspect • The lounge happy hour was good enough to serve as a full dinner. However, I will never stay at this hotel again. The situation was so bad that I had no choice but to move to another hotel at 11 PM, paying a higher rate. For the price, this hotel is absolutely not worth it. I strongly recommend choosing a different hotel.

Dear JW L Thank you for sharing your feedback with us. We truly value your input, and we sincerely apologize for the inconveniences you experienced during your stay. We are deeply sorry to hear that the level of service provided by our staff did not meet your expectations. Providing exceptional service is one of our top priorities, and we will ensure that your comments are shared with the relevant team members for further improvement. Additionally, we regret that the housekeeping service did not meet the standards you anticipated. We are addressing this issue with our housekeeping team to ensure that all areas are properly maintained and that such situations do not occur in the future. Please rest assured that we are committed to making the necessary improvements in both staff service and housekeeping. Your satisfaction is of utmost importance to us, and we will take immediate steps to enhance these areas to ensure a more comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future, and provide you with the excellent service you rightfully deserve. Once again, we apologize for any inconvenience caused and appreciate your understanding. Sincerely, Front Office Manager Jayden Park

Ondol Room & Wonderful Staff

Catatan Tripadvisor 5.0/5

prestontan Couples - Ulasan TripAdvisor tersertifikasi

We stayed at the Ambassador Seoul – A Pullman Hotel again in early December 2024. As we have stayed in this Accor property several times before its major renovations and once after that (just last year), we decided to try its Ondol room. As someone who likes to stay in rooms on a higher floor, I was initially a little disappointed when I was told that the Ondol rooms are located only on the 4th, 5th and 6th floors. As the one on the 6th floor is occupied, Mr William Jeong from the Executive Lounge, gave us the next best option – Room 512. We took a midnight flight out of Singapore hence we arrived shortly after 9 am at the hotel. That was super early. Initially, the front desk told us our room was not ready. Fortunately, Mr William Jeong acceded to our request and we were brought up the lounge where he kindly checked us in with a smile and explained in detail to us about the operation hours of the lounge. It was also at the lounge where we were acquainted with the handsome and friendly Mr Kevin Cha who took great care of us and made recommendations to us on where to go in Seoul. Taking his advice, we visited Itawon and even work up early just for breakfast on the morning of our departure. Although the hotel could not grant us a late check-out due to high occupancy rate as it was a Friday evening, the staff made sure we were comfortable and allowed us to stay in the lounge until it was time for us to make our way to Incheon International Airport. Staying in the Ondol room is a kind of experience that every visitor to South Korea must try at least once. The room offers a heated timber floor board with the bed in on a platform in the spacious room. Entering the room is like visiting the family home of a Korean national. All the things you see in Korean television series – from the place you place your footwear to the quirky furniture, you get to experience it here first hand. I like the legless chair on the floor with the low table by the window. It is like I have been transported back to the Joseon Era. In conclusion, we felt really looked-after by the staff in the Executive Lounge and I know we will be back in December 2025. Thank you to the three gentlemen -- Mr Kevin, Mr Owen and Mr William!

Warm greetings from The Ambassador Seoul Pullman. Thank you so much for your kind words about your stay! We’re thrilled to hear that you found the bed comfortable and enjoyed the bathroom design. It’s great to know it contributed to a relaxing experience. I’m especially glad to hear that Selena, William, and Daniel were able to assist you in finding a massage in Seoul. Our team takes pride in providing exceptional service, and your feedback will surely motivate them. We hope to welcome you back for another enjoyable stay in the future! Warm regards, Front Office Manager Jayden Park

Nice view

Catatan Tripadvisor 5.0/5

Wsc97200 Ulasan TripAdvisor tersertifikasi

I visited with my girlfriend and was able to check in easily as there was someone at the front desk who spoke English. I requested an air purifier and humidifier for my room due to a sore throat, and they were very accommodating. We were assigned a room with a view of Namsan, and the night view was beautiful.

Warm greetings from The Ambassador Seoul Pullman. Thank you so much for your kind words about your stay! We’re thrilled to hear that you found the bed comfortable and enjoyed the bathroom design. It’s great to know it contributed to a relaxing experience. I’m especially glad to hear that Selena, William, and Daniel were able to assist you in finding a massage in Seoul. Our team takes pride in providing exceptional service, and your feedback will surely motivate them. We hope to welcome you back for another enjoyable stay in the future! Warm regards, Front Office Manager Jayden Park

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