موندريان سيول إتايوان 5 نجوم

Dear Caroline D, Thank you very much for taking the time to share your wonderful experience at Mondrian Seoul Itaewon. We are delighted to hear that you found our hotel to be luxurious and unique, and that our atmosphere contributed to making your stay special. It is our aim to provide an exceptional experience for all our guests, and your kind words affirm that we are on the right path. We are particularly pleased to know that our staff made you feel valued and cared for during your stay. They take great pride in delivering attentive service and fostering a welcoming environment. Your compliments regarding your dining experience at Cleo, our Mediterranean restaurant, are also greatly appreciated. We strive to provide a delightful culinary experience, and it is gratifying to hear that you enjoyed both the ambiance and the delicious food. Furthermore, we are glad that you found our location convenient, allowing you easy access to the vibrant streets of Seoul. It is always our goal to ensure our guests enjoy both comfort within the hotel and the excitement of the surrounding area. Thank you once again for your positive feedback. We eagerly anticipate your next visit and the opportunity to create more memorable experiences for you. Warm regards, Mondrian Seoul Itaewon

Dear Whalemans, Thank you very much for taking the time to share your thoughts with us. We are truly grateful for your kind words about our team members — your recognition means a great deal to all of us. We are sincerely sorry to hear that certain aspects of your stay did not meet your expectations. In particular, we understand your frustration regarding access to the outdoor pool. Please allow us to clarify that the outdoor pool is independently managed by the hotel and, due to its seasonal nature and exclusive facilities, a separate fee applies — a policy that is common among many hotels in Seoul. That said, our indoor pool remains complimentary for all in-house guests. For those who wish to enjoy a drink or relax in the outdoor pool area without swimming, access is available without the swimming fee. We understand that this may not have aligned with your expectations, and we truly regret any inconvenience it caused during your stay. We also appreciate your candid feedback regarding other elements such as the air conditioning, in-room features, and price inconsistencies. Please rest assured that your comments have been shared with the relevant departments for thorough review and improvement. Once again, thank you for your valuable feedback. While we’re sorry your experience was not fully satisfying, we hope to have the opportunity to welcome you again in the future and provide a more seamless and enjoyable stay. Warm regards, Mondrian Seoul Itaewon

Dear Shawn B Thank you so much for sharing your incredible feedback with us! We are absolutely thrilled to hear that you had a legendary experience during your stay. It’s wonderful to know that our concierge team, especially Tim, was able to assist you with such care and attention, making your travels in Seoul effortless. Tim will be delighted to hear your kind words – he is truly passionate about providing the best service to our guests! Your thoughtful comments are a true motivation for our team. The support and encouragement we receive from guests like you help us strive to deliver exceptional experiences every day. We are incredibly grateful for your feedback, and it brings us great joy knowing that we made your trip even more memorable. We hope to have the pleasure of welcoming you back to Mondrian Seoul Itaewon in the future. Please don’t hesitate to reach out if you need anything else. Warm regards, Mondrian Seoul Itaewon

Dear Jean D Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience during your stay at Mondrian Seoul Itaewon. It’s fantastic to know that you enjoyed the cleanliness, spaciousness, and comfort of your room, as well as the lovely view. We’re also glad you found our facilities, including the pool and gym, modern and well-maintained. Our team takes great pride in delivering friendly, professional service, so we’re delighted to hear that our staff made a positive impression on you. We’re also pleased that you found our location convenient and enjoyed the variety and quality of our breakfast offerings. Your kind recommendation means a lot to us, and we can’t wait to welcome you back in the future for another great stay, whether for business or leisure. Thank you again for your thoughtful feedback, and we look forward to seeing you soon! Warm regards, Mondrian Seoul Itaewon

Dear Anthony C Thank you for your kind words and for taking the time to share your experience with us. We’re truly glad to hear that your experience at Mondrian Seoul Itaewon was made even more memorable thanks to Sally’s warm and thoughtful service. Early check-in can make all the difference after a journey, and we're happy we could help make things more comfortable for you right from the start. It means a lot to know your stay in Korea was a special one, and we hope to have the pleasure of welcoming you back again soon. Warm regards, Mondrian Seoul Itaewon