Mövenpick Grand Al Bustan Dubai

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 346

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Mövenpick Grand Al Bustan Dubai - Image 1
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Casablanca Road, Al Garhoud, Port lotniczy Dubaj, 30880 DUBAJ, Zjednoczone Emiraty Arabskie

Opis

O hotelu

  • Wszystkie pokoje i apartamenty oferują udogodnienia i przestrzeń idealną dla każdego turysty

  • Przygotowaliśmy nowoczesne, współczesne wnętrza, darmowe Wi-Fi, restauracje i sale.

  • Meetings and Events venues

  • Pokoje oferują widok na miasto i basen, niektóre balkon i bezpośredni dostęp do basenu.

  • Niektóre z naszych pokoi i apartamentów oferują wyłączny dostęp do naszego klubu VIP.

Nasze pokoje

Lokalizacja hotelu

Mövenpick Grand Al Bustan Dubai

Casablanca Road, Al Garhoud, Port lotniczy Dubaj
30880 DUBAJ
Zjednoczone Emiraty Arabskie

Pozycja GPS:25.2480387, 55.3453552

Telefon
Faks +971 4 282 8100

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 1 346

Ocena TripAdvisor  4.6/5  Liczba opinii: 4 259

Excellent service and safety

Ocena na stronie TripAdvisor 5.0/5

Joe K Opinia zatwierdzona w TripAdvisor

First class service. I was well received by reception on arrival and seamless check out on Saturday morning. Receptionists were great on 22 -26 Apr 2025. Security, Mike, became a great pal, amazing service. I had wonderful time with Jan at the pool. He chatted me and made me comfy. Neha at Discovery restaurant floor 3 provided wonderful service and delicacies delightful. I enjoyed the breakfasts and the teams there made me enjoy and I felt very comfortable throughout my stay. Doing jogs late into the night. Dubai was very safe

Nice

Ocena na stronie TripAdvisor 5.0/5

Camper55021071457 Opinia zatwierdzona w TripAdvisor

It was my first time in Mövenpick Grand Bustan. Everything was very good. Rooms are comfortable and large. The staff was very friendly and always smiling, they always ready to help to visitors. The hotel conditions was good. Thanks a lot to Ali and Aman

Dear Valued Guest Thank you for choosing Mövenpick Grand Al Bustan for your first stay — we're thrilled to hear it was a great experience! We're glad you found the rooms comfortable and spacious, and it's wonderful to know our team, especially Ali and Aman, made you feel welcome with their friendly and helpful service. We'll be sure to pass along your kind words to them. We truly appreciate your feedback and look forward to welcoming you back for another excellent stay soon! Warm regards, The Management

Clean, Comfortable and great service

Ocena na stronie TripAdvisor 5.0/5

barbiegirl5060 Opinia zatwierdzona w TripAdvisor

We stayed 2 nights here in a Kingsize room with the pool views. Hotel itself is dated, the staff are friendly and helpful. The room was clean and comfortable, but don't forget your toothbrush. We were unfortunate to have some very inconsiderate, noisy neighbours, and the on duty staff were quick to deal with this situation ... (Thankyou) The breakfast buffett was well stocked and the onsite Howdy's Restaurant and The Lobby Lounge Cafè provided good, tasty food and coffee. Thanks for a great stay

Dear Valued Guest Thank you for sharing your experience with us! We’re so pleased to hear that you enjoyed your stay in one of our King rooms with pool views, and that you found the room clean, comfortable, and well-serviced. It’s wonderful to know our team was able to promptly assist with the noise issue — your comfort is always our priority. We’re also happy that you enjoyed the breakfast buffet as well as the food and coffee at Howdy’s Restaurant and The Lobby Lounge Café. Your feedback regarding the hotel’s condition is appreciated and noted as we continue to look for ways to enhance the guest experience. Thank you again for your kind words, and we hope to welcome you back for another great stay in the near future! Best regards, The Management

Substandard customer service

Ocena na stronie TripAdvisor 1.0/5

Heidi R Rodziny - Opinia zatwierdzona w TripAdvisor

We booked a 10 day stay here and were extremely exited to stay in this hotel, which got great reviews. Two weeks before our stay we tried to contact the hotel by emails (two different), whatsapp (four different numbers), booking.com messages (several times) and linkedin. No answer, nothing, nada. For the two weeks we tried over and over again, but they totally ignored us. Once I got an answer from one whataspp number, but it didn't go to the right person. However, he/she promised, that someone will soon contact me. Well, nobody ever did. Two days before our stay we cancelled the whole stay, because of their absolutely unacceptable behaviour. We then booked with Holiday Inn & Suites Festival City, which was an amazing hotel! I really recommend it to everyone. Unfortunately Mövenpick Grand Al Bustan we won't recommend to anyone. They call them luxurious five star hotel, but they can't answer emails, whatsapp (which they have as their contact numbers), booking etc. It gives a very unpleasant impression of the hotel. You should really learn from Holiday Inn & Suites. We booked with them two days before our stay and they immediately answered as within an hour. That is luxurious customer service. They are not five star by rating, but the service is definitely better than in this so called five star hotel. Mövenpick Al Bustan just does constant content to Instagram etc, but can't answer simple emails. Ridiculous customer service.

Dear Valued Guest I’m really sorry to hear about your frustrating experience, and I completely understand how disappointing this must have been for you. It's truly unacceptable that you weren’t able to receive any response after trying so many different communication channels. I sincerely apologize for the lack of communication and poor customer service you encountered, as this is certainly not the standard we aim to provide. Your feedback is extremely valuable, and I’ll make sure it’s addressed with the appropriate teams to prevent this from happening in the future. We genuinely value your input, and I hope we’ll have the opportunity to make things right if you decide to give us another chance in the future. Thank you for your honesty, and I’m truly sorry for the inconvenience this caused. Best Regards The Management

Great Staff Customer services

Ocena na stronie TripAdvisor 5.0/5

Loretta V Opinia zatwierdzona w TripAdvisor

I came for my sister’s birthday. Neha in the Executive Lounge was amazing! she was very polite always smart. She always gave service with a smile. Great service all round. Jan by the Jacuzzi was excellent! He was very friendly. Explained the procedures, engaging, he was very helpful and quick to respond. The managers Nikita, Aman. Shinu were extremely helpful. They were always ready to help with a smile. Clifa, Jodie & Glory were amazing, always smart with a friendly smile. Excellent customer services.

Dear Valued Guest Thank you so much for your kind words and detailed feedback! We're thrilled to hear that you had such a wonderful experience celebrating your sister's birthday with us. It’s fantastic to know that our team provided exceptional service and made your stay memorable. We truly appreciate your compliments on their professionalism, friendliness, and the overall great service you received. We will be sure to pass along your feedback to our Team. We hope to welcome you back soon for another fantastic stay. Best Regards Front Office

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 892 Liczba opinii 9.1/10 Lokalizacja
  • 1 349 Liczba opinii 7.3/10 Pokój
  • 2 584 Liczba opinii 9/10 Obsługa
  • 11 Liczba opinii 8.7/10 Internet
  • 548 Liczba opinii 6.9/10 Czystość
  • 394 Liczba opinii 8.2/10 Śniadanie
  • 11 Liczba opinii 4.5/10 Plaża

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