Actually we went here in our honeymoon and was fantastic it was very nice with a smiling and happy service and all our request and order it’s accept with big heart and wonderful service we love the stuff and Specially both Mr Muhammad they are very kindness thank you so much for all the group

This was my second stay in a month and my experience wasn’t changed; the hotel is getting better every time. The staff are very nice and cooperative and Mr. Mohammed Kheladi is doing an amazing to pull everything together and is leading the team patiently and professionally.Definitely I will return to the hotel soon.

I went to the Lebanese restaurant one night, the entrance was dark as there was a belly dancer on stage. I tripped down one step because I couldn't see anything and managed to catch myself then tripped down a second step and just managed to grab the bar, scraping my arm in the process. The doorman then finally moved to catch me when I'm flat on my face on the bar with a bleeding arm. Any hotel or restaurant guides their customers when there are steps even when it isn't dark. As usual when I arrived, there wasn't a porter in sight but a female security guard called Ugyen came out to get my luggage and later brought it to my room. As a Platinum member of the Accor loyalty programme I got an upgrade but wasn't happy when I saw that the toilet hadn't been flushed so I went back downstairs and talked to the duty manager Mohamad who gave me a decent upgrade to a suite which I was much happier with. I often get double upgrades and hotels should treat their Platinum members as nicely as they can especially when the hotel occupancy rate is low. Thanks to Mohamad giving me this upgrade, I cancelled a reservation elsewhere and extended my stay and ended up spending 4 nights there instead of just 1 night. If i hadn't got that upgrade I wouldn't have stayed longer. I have to give 5 stars to the housekeeping staff who were fantastic - executive housekeeper Corazon who came up to meet me, supervisor Sandy who made sure everything was to my liking in the suite and got me extra footstools and housekeeper Mahadev who did a wonderful job cleaning my room every day. It was a real pleasure to arrive in the evening and see what a great job he had done. I had to call engineering for a few issues, the curtain in the bedroom was hanging down and needed to be reattached, the minibar was broken and needed to be replaced and there were many light bulbs missing. The lighting system is a nightmare, either all the lights are on or they're all off so you can't read at night and if you want a more intimate atmosphere in the living room you can't switch the bright hall light off. There were no sockets by the bed so luckily I had brought an extension cable with me which is a must when you travel here as many hotels don't have sockets in the right places. The gym is probably the best one in the airport area, it's nothing fancy but has all the equipment you need for a decent workout. The pool is not so good, hexagon shape not suitable for swimming lengths and children everywhere.

Its Difficult time I was one of the only 12 guest at the hotel, the staff was courteous and offered a room with a view, however there was "mashawi night" Dinner with loud music playing it didn't stop till 23:00, was it pleasant, the staff again offered to change room but it was bit tedious when you already settled in the room. over all good, value for money even the breakfast was good.