Hotel Pullman Dubai Creek City Centre Residences 5 gwiazdki

Ocena klientów 4.6/5 Liczba opinii: 2 289

hotel certyfikowany ALLSAFE

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Pullman Dubai Creek City Centre Residences
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O hotelu

  • Bezpośredni dojazd do centrum handlowego Deira Mall

  • Bezpłatny dostęp do sieci WIFI

  • Zewnętrzny basen

  • Pokoje rodzinne

  • W pełni wyposażone kuchnie

Usługi w hotelu i w okolicy

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Opiekunka do dziecka na życzenie Płatne usługi
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • DUBAI INTERNATIONAL Płatne usługi
  • Języki, jakimi posługuje się personel hotelu
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Pralnia
  • Butiki/zakupy
  • Portier
  • Concierge
Rozrywka
  • Zewnętrzny, ogrzewany basen (w pobliżu)
  • Centrum fitness (w pobliżu)
  • Centrum wellness
  • Opiekunka do dziecka na życzenie Płatne usługi
  • Golf (w pobliżu) Płatne usługi
  • Otwarty kort tenisowy (w pobliżu) Płatne usługi
  • Inne zajęcia sportowe Płatne usługi
Gastronomia
  • Śniadanie Płatne usługi
  • Automaty z przekąskami i napojami Płatne usługi
Usługi biznesowe
  • Samoobsługowe business centre (w pobliżu) Płatne usługi
  • Możliwość kopiowania / wydruku (w pobliżu) Płatne usługi

Lokalizacja hotelu

Pullman Dubai Creek City Centre Residences

P O BOX 61871
Deira City Centre
Baniyas Road
61871 dubaj
zjednoczone emiraty arabskie

Tel: +97142941222

Faks: (+971)42954444

Zameldowanie od: 15h00

Wymeldowanie do: 12h00

  • Samolotem

    DUBAI INTERNATIONAL W 8,9km / 5,53 mil - Płatne transport

Pozycja GPS:25.250806, 55.334723

Nasze pokoje

Wszystkie apartamenty mają telewizor LED IPTV, który integruje się z urządzeniami gości, bezpłatny szybki Internet, sprzątanie i całodobową obsługę pokoi. Zapewniają również dostęp do udogodnień w hotelu.

APARTAMENT STUDIO, 1 łóżko king-size, widok na klub Creek

  • Maksymalna liczba osób: 3
  • Powierzchnia: Od 53 / 570 sq ft
  • Widoki: Z widokiem panoramicznym *

W zależności od dostępności

  • Bezprzewodowy Internet w pokoju
  • Szybki Internet
  • Szlafrok

Opinie gości dotyczące hotelu
Pullman Dubai Creek City Centre Residences

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.6/5

Liczba opinii: 2 289

Ocena TripAdvisor 4.5/5

Liczba opinii: 883

2021 Certyfikat wysokiej jakości TripAdvisor
Certyfikat Doskonałości 2021

Good support from Sales Manager, Duty Manager and Hotel team

Ocena na stronie TripAdvisor 5.0/5

Sujith S Business - 14/09/2021 Opinia zatwierdzona w TripAdvisor

I would like to thank Sales Manager -Nishu, Duty Manager- Pashupathi and Hotel team for providing exceptional services during my stay. My concerns was addressed on time. I will definitely suggest Pullman Deira city center from my colleagues and friends.

Dear Valued Guest, Thank you for sharing your feedback on your recent holiday experience at the Pullman Dubai Creek City Centre Residences. Our main goal is to ensure we keep on delivering safe and comfortable yet unforgettable experiences. Moreover, we thank you for your kind words towards our 'Heartists' especially Nishu who makes sure that every request is well coordinated to us and Pasupathy who leaves no stones unturned to execute every request. Once more, we thank you for choosing our residences for your holiday and very much looking forward to having the opportunity to serve you again in the future. In the meantime, please keep safe and be well. Kind Regards, Ghaith Dalati Hotel Manager

Comfortable Apartments

Ocena na stronie TripAdvisor 4.0/5

jane3602015 05/09/2021 Opinia zatwierdzona w TripAdvisor

I have stayed at the Pullman many times but this is my first experience at the Residence. It is close to the mall via the car park and we had a nice 2 bedroom apartment just right for my family of 3. The porter was extremely kind and helpful at all times. Our only issue was with the bath tubs in both rooms, not only did the stoppers not work but the showers splashed water all over the bathroom. The system of shower in bath is not ideal especially for older and large guests as to climb in and out can be quite a feat!

Dear Valued Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to the Pullman Dubai Creek City Centre Residences and are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the Pullman spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Your constructive feedback about the bathroom design was well noted and rest assured that we will review your comments to improve our guest experience. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well. Kind Regards, Reda Zerrouk Hotel Manager

business & casual

Ocena na stronie TripAdvisor 4.0/5

henrikmuller Business - 17/03/2021 Opinia zatwierdzona w TripAdvisor

Staying there with family is more than ideal! Rooms are not that nice as in the hotel part but still OK. Location is perfect as long as you've no intention to stay in th efancy area of Dubai! Dira City center is there with all the shops, food are, etc...metro is also just right there. I would strongly recomend it for a longer stay with family...if you're single that the hotel would be more convinient!

Dear Valued Guest, First of all, let me thank you for your fantastic review regarding your recent experience at the Pullman Dubai Creek City Centre Residences. The most important reward for each one of us is to read that we succeeded in making your visit to Dubai, a comfortable and extraordinary ‘souvenir’ for you and your family. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being attached to one of the best malls in Dubai, City Centre Deira Mall. Thank you for your kind recommendation and we look forward to welcoming you again in the near future. In the meantime, please keep safe and be well. Kind Regards, Reda Zerrouk Hotel Manager

Rest and recuperation

Ocena na stronie TripAdvisor 5.0/5

gasau2021 16/03/2021 Opinia zatwierdzona w TripAdvisor

The Residences were perfect for a relaxing stay, and I had "the best" massage at the FitandSpa in the Hotel. Pauline, the masseuse has magic hands … and the massage bed … I'd like one at home! As always it is the staff at a hospitality venue that makes it … and the staff in both the Residences and Hotel were excellent … helpful and friendly without being obtrusive. The location is perfect for shopping at the Deira City Centre and the Mediclinic in the complex makes it extremely convenient as it provides access to full medical and dental services … and the all important PCR test. All kudos to the staff!!!!

Dear Valued Guest, Thank you so much for your uplifting posting in TripAdvisor following your recent stay at the Pullman Dubai Creek City Centre Residences. What was so fascinating was that you had fantastic memories of your stay at our residences. In these unprecedented and uncertain times, so many of us are keen to be able to travel as in the past, or close to that rhythm in any case. Very true that our location is convenient being connected to one of the best malls in Dubai, City Centre Deira Mall as well as Mediclinic. Glad to know that our award-winning Fit and Spa Lounge was up to your liking as well. We all agreed, Pauline is one of our best masseurs for having magic hands to make you feel better and relaxed. Thank you for commenting on the friendliness and helpfulness of all our 'Heartists'. This is very important to us. It was a pleasure to have you with us, and we look forward to welcoming you again at Pullman Dubai Deira City Centre Residences. In the meantime, please keep safe always and be well. Kind Regards, Reda Zerrouk Hotel Manager

Pullman Dubai

Ocena na stronie TripAdvisor 5.0/5

davidlW19EU Business - 09/02/2021 Opinia zatwierdzona w TripAdvisor

Great team, and they make me feel at home, when I am away from home. Great location connected with the Deira City Centre Shopping Centre. I find the cleaning staff friendly and proficient that provide a great service. Thank you

Dear Valued Guest, Thank you for sharing your feedback on your recent holiday experience at the Pullman Dubai Creek City Centre Residences. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. Moreover, we thank you for your kind words towards our 'Heartists'. We are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations. Once more, we thank you for choosing our hotel for your holiday and very much looking forward to having the opportunity to serve you again in the future. In the meantime, please keep safe and be well. Kind Regards, Reda Zerrouk Hotel Manager

Feeling home at the Pullman Residence....

Ocena na stronie TripAdvisor 5.0/5

73P-Alex Couples - 23/01/2021 Opinia zatwierdzona w TripAdvisor

Due to my wife testing positive for Covid before taking our flight...we had to extend our stay for the duration of the isolation period. She stay asymptomatic and I never developed symptoms either, so that was a relief. Reda and John and their team made the longer stay a very nice one. Specially as my wife had her birthday during our isolation. Their truly take care super well of us...checking on us on regular basis and delivering they "tonic booster tea"! Thanks a lot to all the team at Pullman Dubai Creek Deira Residence...we will be back!

Dear Valued Guest, Thank you so much for your uplifting posting in TripAdvisor following your recent stay at the Pullman Dubai Creek City Centre Residences. What was so fascinating was that you had a comfortable and safe stay at our residences despite the situation you had. We are thrilled that you have everything you needed and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. In the meantime, please keep safe always and be well. Kind Regards, Reda Zerrouk Hotel Manager

Fabulous as usual

Ocena na stronie TripAdvisor 5.0/5

Pullman736 Business - 13/12/2020 Opinia zatwierdzona w TripAdvisor

Hats off to Anoop and Hamid who are lively and friendly as always. You guys are assets to Pullman residence. Please Pullman improve on the bathrooms- the shower water comes out of the tub even if you are extra careful- maybe a sliding glass cubicle may help!

Dear Valued Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to the Pullman Dubai Creek City Centre Residences and are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the Pullman spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Your constructive feedback about the bathroom design was well noted and rest assured that we will review your comments to improve our guest experience. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well. Kind Regards, Reda Zerrouk Hotel Manager

Unprofessional hotel manager and service team

Ocena na stronie TripAdvisor 2.0/5

ASWALIA Business - 25/10/2020 Opinia zatwierdzona w TripAdvisor

This is further to reply recived from hotels manager on basis of my stay review. Its very strange the manager instead of understanding the problems we faced he tried being rude in his reply.no wonder why customers face the issues as the team leader himself has no clue how to engage and understand the concern. Would request you should stop taking reviews if you have to behave so stubborn and rude. Its fine if you don't want to understand the issues raised. Great going.

Dear Valued Guest, First of all, we would like to thank you for sharing your feedback following your stay at the Pullman Dubai Creek City Centre Residences last September 2020. We are deeply disappointed to read that your last experience has not been entirely in keeping with your expectations. Whilst an apology will regrettably not alter the outcome of your experience, we do extend it with sincerity. Please know that we attach utmost importance to every detail and remarks made by our guests from the online portals and internal surveys. We are normally known for our exceptional attention to detail and we regret to miss the mark. We would investigate your feedback further however, we request you to contact us directly at h2022-qm@accor.com to discuss the matter in details. We sincerely hope that we may have the opportunity of making amends for this less than satisfactory stay. Please keep safe always. Kind Regards, Nishan Silva Cluster General Manager

Stay at Pullman Residences

Ocena na stronie TripAdvisor 4.0/5

amarjeet323 Business - 15/10/2020 Opinia zatwierdzona w TripAdvisor

Excellent location and close to metro station and markets. Front desk is very polite and helpful. However the service for rooms was not at all upto standards.the team was really very casual and it did not met the 5 star standards. We understand its Panademic but house keeping staff should be groomed and supvervisor must ensure the team works professionally. We would not want any strict action against housekeeping but they should be explained their job.

Dear Valued Guest, Thank you for sharing your feedback following your recent stay at the Pullman Dubai Creek City Centre Residences. It is so true that we are blessed to have the perfect location adjacent to one of the best malls of Dubai, Deira City Centre Mall. A great leisure, entertainment and shopping retreat just at the doorstep. Thank you for mentioning the helpfulness and politeness of our Front Desk team. Though we were very surprised about your remarks about the service of our housekeeping team, our Accor ALLSAFE Label represents some of the most stringent cleaning standards and operational protocols in the world of hospitality. For us, knowing how to care for our guests and reassure them that they will have a safe and comfortable stay in our residences is part of our DNA and comes naturally. Rest assured that all your comments are taken seriously to improve our services and guest experience. We look forward to welcome you again in the near future. Meanwhile, please keep safe always. Kind Regards, Reda Zerrouk Hotel Manager

Great Stay

Ocena na stronie TripAdvisor 5.0/5

jiwelll 05/10/2020 Opinia zatwierdzona w TripAdvisor

This is my first time in Dubai, I've chosen Pullman because it has direct access to DCC where my partner works. Upon arrival at the hotel, an associate immediately help me with my luggage. Checking in at the front desk was easy but I requested for creek view but unfortunately, it was not fulfilled. The room is spacious with almost everything on it. Every time I make a request they fulfill it quickly. The hotel staffs are very accommodating. The only thing I didn't like that much was the bed, it's not that comfortable. Overall stay was great I would definitely come back again in the future.

Dear Valued Guest, What a pleasure to read your review following your recent visit to Pullman Dubai City Center. Indeed, we are so blessed to be in such a prime location being directly connected to one of the best malls in Dubai, City Centre Deira Mall. It is always so appreciated when guests such as yourself take the time to write about their experience. As we know, it is all in those thoughtful details which did not go unnoticed by you. We are glad that you felt the warmly welcomed by the team in different ways. Pleased to know you found the property to be spacious and well-appointed without pretense. This is so necessary in order to feel comfortable and at home away from home. We also take note of your comment regarding the view and the comfort of the bed for your future stay with us. All our "Heartists" are always delighted to give you another wonderful stay in Dubai. Looking forward to welcoming you again in the near future. Keep safe always. Kind Regards, Reda Zerrouk Hotel Manager

Feel Like Home

Ocena na stronie TripAdvisor 5.0/5

firazhalife 11/08/2020 Opinia zatwierdzona w TripAdvisor

I would like to thank Mr. Pacio and Miss Michelle for all kind of hospitality they showed to us during our 4 nights visit to Dubai Pacio is a professional in his job Michelle is successful front office employee

Dear Valued Guest, Thank you for your fantastic feedback following your stay in Pullman Dubai Creek City Center Residences. We are so thrilled that you found our hotel the best option in Deira, making the expense even more worthwhile. Delighted that you loved the welcoming experience from our team. We hear that comment very often from our guests. Thanks to very helpful and professional "Heartists" who are keen to take care of each and every guest and especially go beyond the expectations. As they say, it is also all in the details and for sure being friendly and polite are given to us. Thank you again for sharing your experience. We hope your next visit to Pullman Dubai Creek City Centre Residences will be as pleasant as the previous one. Kind Regards, Reda Zerrouk Hotel Manager

Pullman City Creek Centre Residences

Ocena klientów 5.0/5

Krzysztof Znajomi - 16/02/2020 Opinie potwierdzone ALL

Hotel zasługuje na pięć gwiazdek. Apartament bardzo duży z dwoma sypialniami i łazienkami. Pokoje i łazienki czyste z dostepnymi kosmetykami. Obsługa hotelowa bardzo uczynna. Na ósmym pietrze znajduje się zewnętrzny basen. Śniadania i obiady bardzo smaczne z dużym wyborem produktów. Hotel godny polecenia i bez zastrzeżeń. Wszyscy pracownicy pogodnie usposobieni i z uśmiechem na twarzy w szczególności dla kelnera z Chin (nie pamiętam imienia) i obsługi z recepcji.

Dear Valued Guest, Thank you very much for sharing this great review of your recent stay at the Pullman Dubai Creek City Centre Residences. We are thrilled that you have everything you needed and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Maintance very poor

Ocena na stronie TripAdvisor 2.0/5

Journey595637 Business - 09/02/2020 Opinia zatwierdzona w TripAdvisor

Breakfast and service in restaurant highly terrible quality also very poor same menu every day if you haven’t improved Losing the 5 star status Maintenance and toiletries accessories are not available You have to ask everyday It is first time I m staying here last five year’s

Dear Valued Guest, We would like to thank you for your preference of choosing our vibrant hotel. At the same time, we candidly regret that your last stay was not up to your expectation. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with sincerity. Please know that we took all your comments seriously. Needless to say, it is with your feedback that we can isolate areas that need more attention. We put utmost importance on the well-being of all our guests to ensure that they have a memorable stay with us. Rest assured that your remarks are well noted by our housekeeping manager and executive chef to ensure that they are used to improve the guest experience as a whole. I hope that this has not marred your overall impression of our residence and that you will give us opportunity to reverse the less than satisfactory stay with us. Looking forward to welcoming you again here at the Pullman Dubai Creek City Centre Residences Kind Regards, Reda Zerrouk Hotel Manager

Great stay

Ocena na stronie TripAdvisor 5.0/5

andrewcU8971KK 21/01/2020 Opinia zatwierdzona w TripAdvisor

We stayed for 3 nights and had 3 great night sleeps. The rooms were great, quiet and had all the conveniences we required. The staff were fantastic, they were always polite and able to assist us. They spoke fluent English which helped us. We arrived too early to check in but they stored our luggage and let us rest in a room until our suite was ready. The breakfast was amazing, they had everything on display and more. The pool and surrounding area was the perfect place to relax.

Dear Valued Guest, First of all, let me thank you for your fantastic review regarding you recent experience at the Pullman Dubai Creek City Centre Residences. The most important reward for each one of us is to read that we succeeded in making your first time visit in Pullman, a comfortable and extraordinary 'souvenir' for you. I am very glad to learn that not only our rooms, facilities but most of all, our services were for you the best part of your stay. Please be assured that your compliments have been shared with our 'Heartists' which will certainly maintain their motivation to provide an exceptional experience to our valued and loyal guests. We would be more than happy to welcome you back again very soon. Kind Regards, Reda Zerrouk Hotel Manager

Good stay with small rejections

Ocena na stronie TripAdvisor 4.0/5

Explorer50356213692 Business - 20/01/2020 Opinia zatwierdzona w TripAdvisor

Good for families or couples which don't want to use restaurant. Due to no direct connection to hotel part you Need to walk through parking garage of mall. Room Service is good but on one day no cleaning done. Resturant very good and bar accepts smokers. In general I can recommend the residence.

Dear Valued Guest, Thank you so much for taking the time to share your feedback about your recent stay at the Pullman Dubai Creek City Centre Residences. Your recognition is the best reward for our dedicated 'Heartists'. We are most grateful for your kind recommendation and for your compliments on the service delivered by the whole team. On behalf of all of us here at the Pullman Dubai Creek City Centre Residences, it was a pleasure to have you stay with us and we look forward to your next visit with us. Kind Regards, Reda Zerrouk Hotel Manager

Pullman Dubai Creek

Ocena na stronie TripAdvisor 5.0/5

noormahomedj Family - 06/01/2020 Opinia zatwierdzona w TripAdvisor

Very nice,spacious apartment with view of creek and Burj Arab Tower..Friendly and efficient staff. Good breakfast and dinner.Adjoining the Dubai Deira Creek Mall with all the best of shops,restaurants and entertainment.Prayer facility in Mall.

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at Pullman Dubai Creek City Centre Residences. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being attached to one of the best malls in Dubai, City Centre Deira Mall. We aim to always have a seamless guest journey and I'm glad to learn that you were taken good care by our passionate 'Heartists' efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to Pullman Dubai Creek City Centre Residences will be as pleasant as the previous one. Kind Regards, Reda Zerrouk Hotel Manager

Pleasant Stay at Pullman Residences

Ocena na stronie TripAdvisor 3.0/5

yurid960 Family - 03/01/2020 Opinia zatwierdzona w TripAdvisor

I have a 16 night stay at Pullman Residences with my family, and the experience was good, what i enjoyed most was the staff, very helpful, always focused to go the extra mile, from room services, housekeeping, to reception, the bar is amazing, great vibe, good drinks, and a food menu with wide variety. What i didnt enjoy was the interior of the rooms, design, furniture, is old fashion, some very dusty, even in the hallway, the residence in particular requires extensive renovation, the bathroom tap leeks water, the toilet the same, also they should consider to move from carpeting to tiles.

Dear Valued Guest, Thank you for sharing your feedback on your recent holiday experience at the Pullman Dubai Creek City Centre Residences. A review like yours, outlining your satisfaction with our passionate 'Heartists' is truly inspiring to our dedicated team. We greatly appreciate your highlights on the service delivered by our dedicated team members who were always helpful and focused on doing extra mile to make your stay more comfortable and enjoyable. Thrilled to know also that you found our La Fabrique Sports bar amazing. Indeed, our bar offers a great selection of food and beverages while you enjoy watching your favorite sports on large screens. I hope you had the opportunity to meet Nikola, our coolest bar manager in town. We, on the other hand, had taken good note of your remarks in our accommodation. These will definitely help us to consistently improve our services. Looking forward to welcoming you again in the near future. Kind Regards, Reda Zerrouk Hotel Manager

Front Office

Ocena na stronie TripAdvisor 5.0/5

895nasera Couples - 12/11/2019 Opinia zatwierdzona w TripAdvisor

Thanks alot to the fornt office staff are so helpful and so kind and always make the guests feel comfortable and always smile and proactively ask if I need anything. Thank you so much zahad and Viky for all support.

Dear Valued Guest, Thank you for your positive comments following your recent stay at the Pullman Dubai Creek City Centre Residences. We could not be happier to read about your experience. It is our pleasure to see that you enjoyed everything our residence has to offer, especially as you were already familiar with our brand. I will share each and everyone of your words with our "Heartists" especially to Zahid and Vicky and I can assure you that they will be just as glad to see that their service met your expectations. We look forward to welcoming you back again soon. Kind Regards, Nishan Silva Cluster General Manager

Probably the last time I have stayed in this hotel

Ocena na stronie TripAdvisor 3.0/5

Vladyrom1 Family - 07/11/2019 Opinia zatwierdzona w TripAdvisor

For the past 5-6 years, if not more we have been staying in this hotel while in Dubai, since the quality/cost ratio was the best for us, considering size of rooms and extremely convenient location next to one of the best malls in Dubai. Nice swimming pool, good breakfast. But the last time a few days ago it was a disaster. First of all, we have arrived after 3 pm and our room was not ready. They proposed to give us sharing two appartments, instead of one two bedroom, and one of the appartment had so strong smell of smoke, one can not stay there. So finally next day they changed one apartment, but it become so inconvenient to run between those two rooms, and finally, since my son left earlier, we landed with one bedroom apartment instead of booked and paid two bedroom! No apologies from staff, even on check out. Considering all front office managers know me, since only this year I have stayed there at least 5 times. So I AM EXTREMELY DISAPPOINTED.

Dear Valued Guest, First of all, we would like to thank you for your consistent loyalty to Accor and to Pullman Dubai Creek City Centre in particular. You have been one of our loyal guests and it has been a sheer pleasure serving you. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with sincerity. We are grateful for your highlights of our premium location being connected to City Centre Deira Mall as well as the good breakfast and nice swimming pool. We sincerely apologize for the inconvenience you had upon arrival. Our passionate 'Heartists' do their best effort to ensure that rooms are maintained in high quality condition to provide comfort and relaxation to all our guests. We seriously took your comments though we were a bit surprised about your remarks of not receiving any apologies from us. We hope that this incident has not marred your strong relationship with us and we hope that you will give us another opportunity to reverse the less than satisfactory experience in our residences. Kindly contact us directly at h2022-qm@accor.com for your future reservation. Thank you. Kind Regards, Nishan Silva Cluster General Manager

Excellent!

Ocena na stronie TripAdvisor 5.0/5

amchang2019 Couples - 28/10/2019 Opinia zatwierdzona w TripAdvisor

Very good location only 2 stations from airport near the metro station supermarket and shopping mall. Nice hotel with clean and comfortable, friendly and polite staffs. Large room with reasonable price.

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your experience following your stay at Pullman Dubai Creek City Centre Residences. Your feedback is particularly important in helping us to achieve our goal of guest satisfaction. We are delighted to know that you had a wonderful stay with us. It is satisfying to receive positive feedback from our valued guests. Your generous comments are very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. We hope to welcoming you back again in the not too distant future. Kind Regards, Nishan Silva Cluster General Manager

Najnowsze opinie: 20

Partner: TripAdvisor

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