Grand Mercure Hotel and Residences Dubai Airport

Informacja

Grand Mercure Hotel and Residences Dubai Airport

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 388

hotel certyfikowany ALLSAFE

Grand Mercure Hotel and Residences Dubai Airport
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Opis

O hotelu

  • W wyniku epidemii Covid-19 obiekt do października 2020 zawiesił przejazdy transferowe

  • Zapewniamy dostęp do basenu w pobliskim siostrzanym obiekcie.

  • 2 minuty spacerem do stacji GGICO i blisko centrum Deira City Centre i Festival City

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 257 hotel rooms & 104 fully furnished apartments

Nasze pokoje

Sypialnia 28 m2 z wygodnym łóżkiem king-size, biurkiem, bezpłatnym Internetem, telewizorem LED, łazienką z prysznicem, zestawem do kawy i herbaty, małą lodówką, sejfem, żelazkiem i deską do prasowania Sypialnia 28 m2 z podwójnym wygodnym łóżkiem, biurkiem, bezpłatnym Internetem, telewizorem LED, łazienką z prysznicem, zestawem do kawy i herbaty, małą lodówką, sejfem, żelazkiem i deską do prasowania

Lokalizacja hotelu

Grand Mercure Hotel and Residences Dubai Airport

61B Street, Garhoud, Obok stacji metra GGICO
79841 DUBAJ
Zjednoczone Emiraty Arabskie

Faks: +971 4 525 0001

  • Samolotem

    DUBAI INTERNATIONAL W 2km / 1 mil - Bezpłatny transport

  • Samolotem

    DUBAI INTL AIRPORT W 1km / 0 mil - Bezpłatny transport

  • Łodzią

    DUBAI CREEK W 5km / 3 mil

  • Samochodem

    MOHD BN ZAYED 311 W 10km / 6 mil

  • Pociągiem

    GGICO W 0km / 0 mil

  • Pociągiem

    GGICO METRO STATION W 0km / 0 mil

Pozycja GPS:25.250933, 55.343706

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

Opinie gości dotyczące hotelu
Grand Mercure Hotel and Residences Dubai Airport

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 388

Ocena TripAdvisor  4.5/5  Liczba opinii: 212

2 bedroom apartment stay

Ocena na stronie TripAdvisor 4.0/5

kdelsesto12 Opinia zatwierdzona w TripAdvisor

This hotel is close to the airport, about a 5 minute taxi ride. We chose a 2 bedroom apartment to rent as there were 2 couples. The apartment was well decorated, comfortable beds and furnishings, however, the kitchen was not well stock. There was a bare minimum of glasses, utensils, and cookware. There was no dishwashing liquid, dish towel sponge etc. I would have expected these items given the description of the apartment.

Dear Valued Guest, Thank you for sharing your review on TripAdvisor following your recent stay with us at Grand Mercure Hotel & Residences Dubai Airport. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. While it is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities, I would like to sincerely apologize for the inconvenience caused. I can assure you that the care and comfort of our guests is our number one priority and we hope to have the opportunity to welcome you back in the near future. We hope we will have the opportunity to welcome you back soon. Best Regards, Ahmed Abbas Front Office Manager

Great location, very comfortable rooms and suite

Ocena na stronie TripAdvisor 4.0/5

890touatic Opinia zatwierdzona w TripAdvisor

This was a family stay. As an all member we have been upgraded to a suite apartment in their residence aisle. The room was very spacious and comfortable. The property is ideally located, close to downtown, BURJ KHALIFA and the airport. You will find a metro station conveniently located 200 metres away. Overall a great experience. There is room for improvements in the housekeeping department and the guest service. I had to go to the reception to get water and dental kits and I have been asking for towels 10 times before we received it. Lalihi at reception was great she awarded our patience at checkin with a fantastic upgrade to a suite apartment. Overall good experience to be renewed.

Dear Valued Guest, Thank you for sharing your review on TripAdvisor following your recent stay with us at Grand Mercure Hotel & Residences Dubai Airport. We are pleased to know that you enjoyed the overall facilities and services of this wonderful property. It would be our pleasure to welcome you back soon. Best Regards, Ahmed Abbas Front Office Manager

A wonderful stopover

Ocena na stronie TripAdvisor 5.0/5

On_the_road_again70 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I had a one-night stay at the hotel as a bridge between two trips. The location is really great. Nearby the airport (shuttle) and close to a metro station. The staff is very friendly. There was a little glitch with the reservation, but the way this problem was handled demonstrated great customer service. The room and the were pleasant and the dibber buffet (Tuesdays) completed the experience.

Dear Valued Guest, Thank you for sharing your wonderful review on TripAdvisor following your recent stay with us at Grand Mercure Hotel and Residences Dubai Airport. We are truly pleased to know that you enjoyed the overall services and facilities of the locally exquisite property. We have forwarded your kind review to the team and they are equally happy to know that their efforts were well appreciated. It would be our pleasure to welcome you back again soon. Best Regards, Ahmed Abbas Front Office Manager

Comfortable Stay

Ocena na stronie TripAdvisor 4.0/5

752sharram Opinia zatwierdzona w TripAdvisor

The rooms are amazing and we enjoyed our stay. Thanks to Eleonore who gave us exceptional smoking room. Until now we cant forget the mattress at it gives us the best feeling and gave us a proper sleep.

Dear Valued Guest, Thank you for sharing your review on TripAdvisor following your recent stay with us at Grand Mercure Hotel & Residences Dubai Airport. We are pleased to know that you enjoyed the overall facilities and services of this wonderful property. It would be our pleasure to welcome you back soon. Best Regards, Ahmed Abbas Front Office Manager

Location close to the airport. Overall good, with lots of smaller shortfalls.

Ocena na stronie TripAdvisor 3.0/5

andyA8076QL Opinia zatwierdzona w TripAdvisor

At first sight, all looks good. At second, it becomes clear that the hotel is not very well managed. So there was an overall disappointment. There is a massive lack of attention to details everywhere: sanitizers in the lift were partly empty (and remained empty…), in the toilet the water does not go down the sink, for late check out the key was blocked twice before the checkout time though it was replaced to fit yo late check-out, clock in the room one hour late, scales had empty batteries, … and finally a lack of choice of fresh fruit fir breakfast.

Dear Guest, Thank you for sharing your review on TripAdvisor following your recent stay with us at Grand Mercure Hotel & Residences Dubai Airport. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. While it is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities, I would like to sincerely apologize for the inconvenience caused. I can assure you that the care and comfort of our guests is our number one priority and we hope to have the opportunity to welcome you back in the near future. We hope we will have the opportunity to welcome you back soon. Best Regards, Ahmed Abbas Front Office Manager

Excellent Service and Good Hotel

Ocena na stronie TripAdvisor 5.0/5

SIDLUTHRA49 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The hotel was good. The service was excellent. Special mention to Ms NORA at the reception, she was very helpful and courteous. Special mention to Aaradhaya, he was very helpful. Special mention to Tijani from the concierge team, he was very helpful always and very courteous. Special mention to Collins from the concierge/ security team, he was very courteous and helpful. Special mention to the staff at the pool... thank you!

Dear Mr. Sidluthra, Thank you for sharing your wonderful review on TripAdvisor following your recent stay with us at Grand Mercure Hotel and Residences Dubai Airport. We are truly pleased to know that you enjoyed the overall services and facilities of the locally exquisite property. We have forwarded your kind review to the team and they are equally happy to know that their efforts were well appreciated. It would be our pleasure to welcome you back again soon. Best Regards, Ahmed Abbas Assistant Front Office Manager

Pleasant enough

Ocena na stronie TripAdvisor 3.0/5

joeluft Solo travel - Opinia zatwierdzona w TripAdvisor

Check in: I greeted, pronounced my name and offered my passport. The guy didn't answer. When he checked the display, he noticed I was a Diamond member and totally changed attitude, becoming friendly and courteous. He gave me instructions, the welcome drink voucher and the key card. The room in 6th floor was nice, a so called junior suite everything was fine, but in these years of technology, more plugs are needed. The biggest problem of the room is the lightening, which offer lights that can be seen from Mars, or nothing at all. If you want to read in bed, you can only do it with the ceiling lamps, very nice, but too bright!!! No bed lamps at all. During my 8 nights, i had to request 4 times the coffee capsules and room was always nade up after 5 in the afternoon. The welcome drink consisted in either coffee or tee. I do drink anything special, but sparkling water. In all Accor hotels i have visited so far, welcome drink can be almost anything (2 months ago i had a lovely fruit cocktail in Doha). So I was taken aback when the alternatives were given. I requested clarification to Mr Aradhya and he was totally supportive and understanding. Food was average, either at breakfast or dinner, staff was trying to help everybody. All in all they were very nice. I had 2 dinners which i oaid in full and 1 lunch to which my Diamond privileges were applied. Both waitresses noticed my status, but only the second one applied discount. I appreciated the room features, the location of the hotel, the pool. I want to thank Mr Ali, who I was pleased to meet again there, the Restaurant Manager and Mr Aradhya, the customer service supervisor who helped me. I also want to mention the kindness and readiness of Mr Ashed, the Poolman. Always ready and nice. There is something very negative I want to mention. I felt very hurt by this behaviour and attitude. I checked out at 8pm as agreed on Dec 3. There were to clerks, both occupied with other customers. One of the. Left the counter. The lady who was behind it (i read her nametag, the name is Veronique), never attempted or tried to look towards me, i was in front of her. After one minute i was standing without being acknowledged, she made a gesture with her right hand showing me the next counter. It was outrageous. She didn't even lift her eyes the previous customer came back to her, I understood she didn't finish with him, but what about a nice "sorry sir im still busy with the other customer, kindly wait" ?

Dear Guest, Thank you for sharing your review on TripAdvisor following your recent stay with us at Grand Mercure Hotel & Residences Dubai Airport. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. While it is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities, I would like to sincerely apologize for the inconvenience caused. We shall ensure this matter is addressed and rectified for development accordingly. I can assure you that the care and comfort of our guests is our number one priority and we hope to have the opportunity to welcome you back in the near future. We hope we will have the opportunity to welcome you back soon. Best Regards, Ahmed Abbas Assistant Front Office Manager

Disappointing

Ocena na stronie TripAdvisor 2.0/5

ahmed_lateb Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Two consecutive stays (of 3 days each) in a row with same disappointing service quality with the same behaviors (late-check refusal even with payment, no upgrade as Plaonium member, force to pay at check-in even with my visa guarantee in the system and used in the reservation, little attention to my problem with my Luggage,… I had no choice than to leave to the next Hotel available Millenium.

Dear Mr. Ahmed, Thank you for sharing your wonderful review on TripAdvisor following your recent stay with us at Grand Mercure Hotel and Residences Dubai Airport. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. While it is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities, I would like to sincerely apologize for the inconvenience caused. I can assure you that the care and comfort of our guests is our number one priority and we hope to have the opportunity to welcome you back in the near future. Best Regards, Ahmed Abbas Assistant Front Office Manager

Nowy, porządny hotel

Ocena klientów 4.5/5

Adam Znajomi - Opinie potwierdzone ALL

Czystość, wielkość pokoju, miła obsługa, dobre śniadanie - duży plus. Ogromny obszar na dachu z basenem z przeszklonym dnem, z dachu widok na startujące i lądujące samoloty - robi wrażenie. Obsługa kawiarni przeciętna.

Dear Adam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Najnowsze opinie: 20

Partner: TripAdvisor

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