Dear Tetiana, Thank you so much for your lovely review! We are truly happy to know that you enjoyed your stay, found our hotel clean and comfortable, and appreciated our breakfast and peaceful location. Your kind words about our team mean a lot to us. We are delighted that you felt welcomed and comfortable during your stay. Thank you also for recommending us to your friends and family — it is the best compliment we could receive. We look forward to welcoming you back and creating more wonderful memories together! ❤️ Kind regards, Nana Inaishvili / Operations Manager

Dear Mr. L., Thank you for taking the time to share such detailed feedback. We are truly sorry to hear that your experience did not meet your expectations. We take your comments very seriously, as providing a comfortable and positive experience for our guests is extremely important to us. Your feedback has been noted and will be shared with the relevant teams for further review and improvement. We sincerely regret the disappointment caused during your stay and hope we may have the opportunity to provide you with a much better experience in the future. Warm regards, The ibis Styles Batumi

Dear Mr. A., Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations. Please accept our sincere apologies regarding the interaction with our housekeeping team. The language and attitude you experienced are absolutely not in line with the level of service we expect from our colleagues. We take your comments very seriously and will address this matter with the responsible team. We are also sorry to hear that our breakfast did not meet your expectations. Your feedback is important to us and will be shared with the relevant department for further review. We sincerely regret the inconvenience caused and hope you will give us another opportunity to provide you with the warm and professional service our guests deserve. Kind regards, The ibis Styles Batumi Team

Dear Mr. B., Thank you very much for your wonderful review and for giving us a perfect 10/10 rating! We are delighted to hear that you had an amazing stay and were satisfied with your room and our service. It is especially rewarding to know that your experience with ibis Styles Batumi once again confirmed your trust in the ibis brand. It was our pleasure to welcome you and your family, and we truly appreciate your kind words. We look forward to welcoming you back on your next journey! Kind regards, The ibis Styles Batumi Team

Dear Ketevan, Thank you so much for your kind feedback and for choosing to stay with us again. We are truly delighted to know that you enjoyed your second visit and that ibis Styles Batumi continues to be your preferred choice. We highly appreciate your loyalty as a Gold member and your continued trust in our hotel. Your kind words are a great motivation for our team, and we look forward to welcoming you back again for many more enjoyable stays. Kind regards, Nana Inaishvili Operations Manager

Dear Najib, Thank you so much for your heartfelt feedback! We are truly delighted to hear that you had such a wonderful experience with us and that our team contributed to making your stay in Batumi special. It was our pleasure to celebrate your birthday with you and make your occasion even more memorable. Your kind words and appreciation mean a lot to our entire team, and we are grateful for your recognition of our hospitality and service. We look forward to welcoming you back to ibis Styles Batumi for another unforgettable stay. Kind regards, Nana Inaishvili Operations Manager

Dear Mr Oleg, Thank you for sharing your feedback. We would like to clarify that the full amount was pre-authorized on your card upon arrival. This included GEL 1,581.10 for accommodation, while the remaining amount was held as a deposit for any potential additional charges during your stay. As no additional charges were made, we charged only the accommodation amount, which is reflected in the invoice provided. The remaining pre-authorized amount has been released back to your card according to the bank’s processing procedure. We have also sent you an email with a detailed explanation and hope that all points have now been clarified. Should you have any further questions, please do not hesitate to contact us. Kind regards, Nana Inaishvili Operations Manager

Dear Mr Mohamad, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with certain aspects of your stay, and we appreciate the opportunity to clarify the situation. Regarding the iron request, we would like to explain that there is no specific brand standard timing requirement for delivering this item to guest rooms. We also provide an ironing room as an alternative option for guests who are in a hurry and need immediate access to ironing facilities. After reviewing our internal records and camera footage, we confirmed that the iron was delivered within approximately 20 minutes of the request. We regret that the delay caused inconvenience, but we always aim to assist our guests as quickly as possible. We are also sorry to hear about your comments regarding the interaction with our team member. We always expect our staff to communicate with guests in a professional and respectful manner, and we take such feedback seriously. We will review this matter internally to ensure that our service standards are consistently maintained. Regarding your early departure request, we would like to clarify that our cancellation and refund policies are applied consistently according to the terms and conditions communicated to our guests. As your request was made outside the applicable cancellation period, we were unable to provide a refund for the unused night. We understand that this may have been disappointing; however, our policies are in place to ensure fairness and consistency for all guests. For your reference, we will send cancellation policy to your email. We appreciate your feedback, as it helps us identify areas where we can continue improving. We hope to have the opportunity to welcome you again in the future and provide you with a more positive experience. Kind regards, Nana Inaishvili Operations Manager

Dear Ran, Thank you very much for taking the time to share your detailed feedback. We are delighted to know that you enjoyed the value for money, our rich breakfast, and the friendly service provided by our team. Your kind words mean a great deal to us. We also appreciate your constructive comments, as they help us identify areas for improvement. Regarding the water temperature and pressure, we would like to assure you that both are set and maintained in accordance with our brand standards to provide a consistent guest experience. With respect to the area in front of the hotel, we understand your concerns. While we make every effort to minimize vehicle traffic and keep the entrance as organized as possible, this is not entirely within our control. We are pleased to share that a renovation of the entrance area is planned for the low season to further enhance our guests' arrival experience. As for the swimming pool, ibis Styles Batumi is part of a larger hospitality complex, allowing guests to enjoy shared facilities. We take the safety and comfort of our guests very seriously and have strict procedures in place to control pool access. Guests receive color-coded wristbands that change daily, and our security team actively monitors the area to ensure that only authorized visitors use the facilities. Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, Nana Inaishvili Operations Manager

Dear Kevin, Thank you for your lovely review. We are delighted to hear that you enjoyed your stay, the amazing views, and the hospitality of our team. Your kind words are truly appreciated, and we are pleased that you had such a positive experience with us. We look forward to welcoming you back for another enjoyable stay. Kind regards, Nana Inaishvili / Operations Manager

Dear Julide, Thank you for your review and for your kind words about our team and the hotel. We're delighted to hear you found everyone friendly and enjoyed our clean, cozy, and well-equipped rooms. We appreciate your feedback regarding our location. While we're a little away from the city center, we're glad you recognized our proximity to the shoreline and parks, which many guests enjoy for a quieter and more relaxing stay. We hope to have the pleasure of welcoming you back in the future! Kind regards, Nana Inaishvili / Operations Manager

Dear Gocha, Thank you for your review and for sharing your impressions. We would like to note that as an economy/budget hotel, our services and facilities are in line with the brand standards, including breakfast selection and in-room TV options, which focus on essential comfort and streaming services such as YouTube. Our outdoor pool is available seasonally and is open during the summer months starting 1 June. We appreciate your comments and hope to have the opportunity to welcome you again. Kind regards, Nana Inaishvili / Operations Manager

Dear Victoria Thank you so much for your kind words and continued trust in Ibis Styles Batumi ❤️ It truly means a lot to us to be called your favorite place to stay in Batumi. We are delighted to know that you enjoy our friendly team, comfortable rooms, and convenient location every time you visit. We look forward to welcoming you back again very soon! Kind regards, Nana Inaishvili / Operations Manager

Dear Lolita, Thank you so much for your lovely review. It was truly a pleasure welcoming you back, and the entire team will be delighted to know they helped make your stay memorable. We look forward to welcoming you again soon ❤️ Best regards, Nana Inaishvili / Operations Manager

Dear Giorgi, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at Ibis Batumi and that our team was able to make your experience even more comfortable with the upgrade and late check-out. Your special recognition of our Front Office team means a lot to us, and we will be very happy to share your kind words with them. We truly appreciate your support and look forward to welcoming you back again very soon! 😊 Kind regards, Nana Inaishvili / Operations Manager

Dear Muhammad T., Thank you so much for your wonderful review! We are absolutely delighted to hear that you had an excellent stay with us. Your positive words are a great reward for our team, who work hard every day to create memorable experiences for our guests. We would be honored to welcome you back again and make your next stay just as perfect. Warm regards, Nana Inaishvili / Operations Manager

Dear Giorgi , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ibis Styles Batumi team! ❤️

Dear Rashid I. R. A. , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ibis Styles Batumi team! ❤️

Dear Osama A. H. S. , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, ibis Styles Batumi team! ❤️