ibis Styles Batumi 4 stars

Dear Ketevan, Thank you so much for your kind feedback and for choosing to stay with us again. We are truly delighted to know that you enjoyed your second visit and that ibis Styles Batumi continues to be your preferred choice. We highly appreciate your loyalty as a Gold member and your continued trust in our hotel. Your kind words are a great motivation for our team, and we look forward to welcoming you back again for many more enjoyable stays. Kind regards, Nana Inaishvili Operations Manager

Dear Najib, Thank you so much for your heartfelt feedback! We are truly delighted to hear that you had such a wonderful experience with us and that our team contributed to making your stay in Batumi special. It was our pleasure to celebrate your birthday with you and make your occasion even more memorable. Your kind words and appreciation mean a lot to our entire team, and we are grateful for your recognition of our hospitality and service. We look forward to welcoming you back to ibis Styles Batumi for another unforgettable stay. Kind regards, Nana Inaishvili Operations Manager

Dear Mr Oleg, Thank you for sharing your feedback. We would like to clarify that the full amount was pre-authorized on your card upon arrival. This included GEL 1,581.10 for accommodation, while the remaining amount was held as a deposit for any potential additional charges during your stay. As no additional charges were made, we charged only the accommodation amount, which is reflected in the invoice provided. The remaining pre-authorized amount has been released back to your card according to the bank’s processing procedure. We have also sent you an email with a detailed explanation and hope that all points have now been clarified. Should you have any further questions, please do not hesitate to contact us. Kind regards, Nana Inaishvili Operations Manager

Dear Mr Mohamad, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with certain aspects of your stay, and we appreciate the opportunity to clarify the situation. Regarding the iron request, we would like to explain that there is no specific brand standard timing requirement for delivering this item to guest rooms. We also provide an ironing room as an alternative option for guests who are in a hurry and need immediate access to ironing facilities. After reviewing our internal records and camera footage, we confirmed that the iron was delivered within approximately 20 minutes of the request. We regret that the delay caused inconvenience, but we always aim to assist our guests as quickly as possible. We are also sorry to hear about your comments regarding the interaction with our team member. We always expect our staff to communicate with guests in a professional and respectful manner, and we take such feedback seriously. We will review this matter internally to ensure that our service standards are consistently maintained. Regarding your early departure request, we would like to clarify that our cancellation and refund policies are applied consistently according to the terms and conditions communicated to our guests. As your request was made outside the applicable cancellation period, we were unable to provide a refund for the unused night. We understand that this may have been disappointing; however, our policies are in place to ensure fairness and consistency for all guests. For your reference, we will send cancellation policy to your email. We appreciate your feedback, as it helps us identify areas where we can continue improving. We hope to have the opportunity to welcome you again in the future and provide you with a more positive experience. Kind regards, Nana Inaishvili Operations Manager

Dear Ran, Thank you very much for taking the time to share your detailed feedback. We are delighted to know that you enjoyed the value for money, our rich breakfast, and the friendly service provided by our team. Your kind words mean a great deal to us. We also appreciate your constructive comments, as they help us identify areas for improvement. Regarding the water temperature and pressure, we would like to assure you that both are set and maintained in accordance with our brand standards to provide a consistent guest experience. With respect to the area in front of the hotel, we understand your concerns. While we make every effort to minimize vehicle traffic and keep the entrance as organized as possible, this is not entirely within our control. We are pleased to share that a renovation of the entrance area is planned for the low season to further enhance our guests' arrival experience. As for the swimming pool, ibis Styles Batumi is part of a larger hospitality complex, allowing guests to enjoy shared facilities. We take the safety and comfort of our guests very seriously and have strict procedures in place to control pool access. Guests receive color-coded wristbands that change daily, and our security team actively monitors the area to ensure that only authorized visitors use the facilities. Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, Nana Inaishvili Operations Manager