Mercure Krakow Fabryczna City

Classificação clientes Avis (Classificação ALL) 4.7/5 1.210 comentários

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Fabryczna 13, 31-553 CRACÓVIA, Polônia

Descrição

Extras do hotel

  • quartos e apartamentos com cozinha em oferta para famílias e hospedagens longas

  • acesso grátis: área de fitness externa, piscina, saunas, gruta de sal - Fabryka CIAO

  • restaurantes: polonês DESTILO, italiano PINO, asiático DOZO, Browar Nowa Wytwórnia, café e bar

  • Centro de conferências com uma área total de 2.200 m2 e uma grande garagem monitorada

  • O ingresso para o Museu da Vodca *o ingresso inclui degustação

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Localização do hotel

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 CRACÓVIA
Polônia

GPS:50.06325, 19.97268

Telefone
Fax +48 12 395 14 01

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

FABRYCZNA 13

O DESTILO é um dos 6 conceitos gastronômicos exclusivos da cidade de Fabryczna. Pela manhã, ele oferece um delicioso café da manhã, uma variedade de produtos locais e cozinha regional e internacional à noite.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.7/5  1.210 comentários

Classificação no TripAdvisor  3.5/5  31 comentários

Trop de suppléments non indiqués à la réservation…

Classificação TripAdvisor 4.0/5

M_Coulon Família - Avaliação certificada TripAdvisor

Bel hôtel un peu loin du centre-ville. Service correct dommage qu’on vous annonce un supplément de 135 zloty par nuit pour un lit d’appoint alors que c’est pas indiqué sur booking. Et on rejoute une caution de 150 zloty pour les peignoirs. La piscine est par contre au top, on adore.

Nice hotel with lovely location

Classificação TripAdvisor 5.0/5

Denis E Romântica - Avaliação certificada TripAdvisor

Very modern and nice hotel. Good location, only takes 20 minutes to be in the old town (10min walk, 10min by the tram) The location in general is very modern and everything looks new. Tasty breakfast, nice little pool area and friendly staff - can‘t complain at all.

Hotel mit dem gewissen Etwas

Classificação TripAdvisor 4.0/5

OLSOliver Avaliação certificada TripAdvisor

Sehr schönes Hotel, das den Charme eines alten Fabrikgebäudes mit einem modernen Hotelbetrieb gekonnt verbindet. Schöne, moderne Zimmer mit historischen Stilelementen. Schöner Wellnessbereich u.a. mit sehr großem Schwimmbecken. Sehr gutes Frühstücksbüfett mit enormer Auswahl. In vielen Bereichen kein typisches Mercure Hotel, sondern eher eine Klasse höher anzusiedeln.

Absolutely disgusting customer service

Classificação TripAdvisor 1.0/5

Lisa D Avaliação certificada TripAdvisor

Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.

Dear Sirs’, Thank you for sharing your opinion about the stay in our hotel. We are truly sorry that the stay did not meet your expectations; please accept our sincerest apologies for any misunderstandings. I would like to inform you that on the day of your arrival, the receptionist confirmed with you the price for one night only – the room which was chosen was one of our best. Due to the fact that the hotel was almost fully occupied on that day, the price was quite high. We provide all our Guest with the same prices that are available on our main website, so each time we encourage our Guests to check the prices as well as available rooms, so that the Guests could choose the room in accordance to their preferences. Upon the check-in all our Guest are obliged to sign the registration form – the price for first night is also available there, so our Guest may double-check all the details while signing it. As I wrote above – we are sorry for the inconvenience, however we did our best to resolve that case. After consulting the case with the General Manager, you received 20% discount for the second night though the hotel properly completed all the procedures connected with your reservation. It is our main aim to help all our Gests with finding the proper solution and so we did in your case. We truly hope that beside the described misunderstanding you enjoyed our hotel as well as the whole Fabryczna 13 complex and we invite you to visit us again soon. Pozdrawiam / Best regards Karolina ASZKLAR Front Office Manager | Kierownik Recepcji

Worst hotel experience EVER.

Classificação TripAdvisor 1.0/5

Flyer42874836973 Avaliação certificada TripAdvisor

WORST hotel experience EVER. If I may offer some advice for staying at this hotel: beware of accidentally leaving there any valuable personal belongings, as you'll probably never see them again.

Dear guest, We appreciate that you took the time to provide us with a review regarding your stay at MERCURE Krakow Fabryczna City. All feedback is appreciated and definitely taken into consideration. We will be truly grateful if you could give us more details about the situation that has occurred for the duration of your stay. I can assure you that the contentment of our guests is highly important and the staff of Mercure Fabryczna City always procure to ensure the most effective services. We are genuinely sorry that we confounded to meet your expectations. I can ensure you that all personal belongings that are accidentally left by guests are meticulously recorded in order to provide the greatest services – please accept our apologies that you received dissimilar expression. We hope you'll consider joining us again in the future so that we can impress you with the stay you expected. Sincerely,

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 480 comentários 8.1/10 Localização
  • 742 comentários 8.6/10 Quarto
  • 563 comentários 8.6/10 Serviço
  • 22 comentários 8.2/10 Wifi
  • 479 comentários 9.2/10 Café da manhã
  • 427 comentários 8.5/10 Comida
  • 392 comentários 8.6/10 Comodidades
  • 375 comentários 8.9/10 Conforto

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.