Mercure Krakow Stare Miasto 4 estrelas

Classificação clientes Avis 4.7/5 5.503 comentários

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Como funciona?
+ 24 Serviços

Extras do hotel

  • Located in the heart of Kraków

  • Free high-speed internet

  • Underground parking

  • Fitness Center

  • Bike rental

Serviços no hotel e nas proximidades

Check-in a partir das 15h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais de estimação permitidos Serviços pagos
  • Hotel 100% não-fumante
  • Climatizado
  • Idiomas falados no hotel
  • Check-in antecipado/Late check-out Serviços pagos
  • Unidades de recarga para carro elétrico
  • Lavanderia
  • Loja de presentes/banca de revistas
Alimentação
  • Café da manhã Serviços pagos
  • 1 Restaurante(s)
  • 1 Bar(es)
  • Serviço de quarto
Lazer e atividades
  • Academia
Serviços de negócios
  • 6 Sala(s) de reuniões
  • Serviço de cópia/impressão disponível Serviços pagos

Localização do hotel

Mercure Krakow Stare Miasto

Pawia 18 B
31154 cracóvia
poland

Tel: +48122251111

Fax: (+48)12/2251135

Check-in a partir das 15h00

Check out até as 12h00

  • De avião

    KRAKOW BALICE A 17 km / 10,56 milhas

  • De trem

    KRAKOW GLOWNY A 0,25 km / 0,16 milhas

GPS:50.066754, 19.944759

Nossos restaurantes e bares

WINESTONE

Tipo de culinária: Internacional

O restaurante do hotel, Winestone, oferece deliciosos pratos internacionais servidos nos famosos blocos de pedra Les Planches. Relaxe e desfrute da sua estadia com uma taça de vinho requintado da nossa seleta coleção.

WINESTONE

O restaurante do hotel, Winestone, oferece deliciosos pratos internacionais servidos nos famosos blocos de pedra Les Planches. Relaxe e desfrute da sua estadia com uma taça de vinho requintado da nossa seleta coleção.

Foto não contratual

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 6

  • Tamanho máximo: 86

  • Capacidade máxima: 84 pessoas

  • Capacidade máxima para banquete: 50 pessoas

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Avaliações dos nossos hóspedes para
Mercure Krakow Stare Miasto

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.7/5

5.503 comentários

Classificação no TripAdvisor 5.0/5

1.536 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Great hotel and good location

Classificação TripAdvisor 5.0/5

258wilberthb Business - 19/09/2021 Avaliação certificada TripAdvisor

Really enjoyed my stay at the Mercure Krakow. Great service and support from staff. Alwats helpful and never a No. Enyojed a nice room upgade to a suite. Nice restaurant with terrace and good food! Really enjoyed the hamburger and steak. Great location in a friendly neighborhood nearby a mall and short walking distance to the central square.

Exceptional - like staying with friends!

Classificação TripAdvisor 5.0/5

CarmenGraceRusso 10/08/2021 Avaliação certificada TripAdvisor

From the moment we arrived to when we left we thoroughly enjoyed our stay. In fact we felt we were staying with friends such was the exceptional level of service. Our tour to Auschwitz/Birkenau and onto the Salt Mine was organised super efficiently. These are both unmissable experiences. That evening the hotel restaurant was extremely busy, but nonetheless despite a bit of a wait we enjoyed a delicious supper. Our room was very comfortable. The hotel is located close to the historic centre (an easy 5-10 minute walk), and across the road from the elegant Galeries Krakow shopping mall. If you visit Krakow I can totally recommend you stay at the Mercure Krakow Stare Miasto!

6 stars

Classificação TripAdvisor 5.0/5

Kaido K 09/08/2021 Avaliação certificada TripAdvisor

Excellent service during all that 4 days. Reception crew was awsome and very friendly. Great location, near railway station and big shopping mall. Junior suite was great, comfort bed, enough space and quiet. Strongly recommend !

Very pleasant stay

Classificação TripAdvisor 4.0/5

lieub2016 09/08/2021 Avaliação certificada TripAdvisor

A very pleasant stay. Location is great with walking distance to shops and the old town. Parking in the basement is good. Smooth check in check out. Breakfast is very good. WiFi works good. Bed mattresses and pillows are comfortable.

Great experience

Classificação TripAdvisor 5.0/5

Agnieszka L Business - 03/03/2021 Avaliação certificada TripAdvisor

Close to the main station Krakôw Glowny but quiet. Walking distance from the Old Town and a shopping mall. Modern rooms, comfortable beds, very tasty breakfast, nice and professional service. Best stay!

Dissapointed

Classificação TripAdvisor 2.0/5

Bonta_B Friends getaway - 06/08/2020 Avaliação certificada TripAdvisor

(Apartment with balcony) The apartment size is good with a private balcony. Wifi signal work great, free waters and some soda. The toiletseat was very uncomfortable and sound like its going to broke down. Balcony is very dirty with a lot of spider web and spiders at night, bad smell coming from the pipe from the balcony. Breakfast was a disaster, huge line, not many choices, only few staffs working in the breakfast area. I wanted to go for a second round but there was always huge line waiting that i just gave up and go to eat something else outside. Dissapointed with the Parking, Called around 1-2 weeks earlier to book the parking and thank you for the special discount from 100 PLN to 50 PLN. At checking i paid for the parking upfront for 2 nights and the next day i had to drive to my family and came back without any free space to park. Was told later that i shoulded have some parking card or something to block the space for me but no one issue that parking card for me when i checked in and was asked to park in Ibis Hotel 300 m. from the Hotel.... Been to more than a 100 hotels around the World and this is my first time paying for a space that they didn't have.. Me and my company employees will not be staying here anymore.

Dear Bonta_B, First of all, allow me to thank you for taking the time to share your experience following your stay at Mercure Krakow Stare Miasto and for choosing our hotel in the first place. I am very grateful for all of your valuable comments, as here at Mercure Kraków Stare Miasto we strongly believe that the best and easiest way to improve the level of our services is through attentive listening to and acting upon Guests' feedback. I would like to assure you that we will do our upmost to address all of the issues you have mentioned in your review in order to ensure that they will not reoccur in the future. Having said that, I would like to briefly pick up on the issues raised. Due to the global health crisis we are currently in several aspects of our standard processes have changed considerably in order to secure the highest possible level of safety for our Guests as that is our priority and something we consider our responsibility. One of those aspects is the fact, the once we clean and prepare a room for arrival we do not enter it anymore for at least the next 24 hours and in some cases even longer. Although we clean the rooms and balconies to the highest possible sanitary standards, from time to time those pesky and restless spiders will do what they do best between the time we last entered the room and the moment you first enter the room you checked into :) Nonetheless, following your comments, we will pay particular attention to our balconies especially in the context of cleaning thoroughly the rainwater drainage pipes. The second aspect of our Guests' experience that changed recently is the breakfast. Due to the restrictions imposed on the hospitality industry by the local government we cannot offer our breakfast buffet in its usual form. Nonetheless, we do our best to provide a breakfast experience as similar to what our Guests are used to as possible. This includes ensuring the availability of all the items the buffet was offering previously and even more. We change the offer depending on the current season and also according to our Guests' expectations and suggestions. If there is anything in particular that you found missing in our buffet we will be glad to learn about it and add that item if possible. Please do not hesitate to let us know in any way that is convenient for you. Furthermore, due to the government-imposed restrictions regarding the number of tables provided in our breakfast restaurant we are aware that at peak times the restaurant is somewhat busy. We do our best to advise Guests about the best times to enjoy their breakfast however we have to acknowledge that queues at certain times may not be possible to avoid. Please remember however, that you can always enjoy a breakfast in your room, served at a time most convenient for you with no waits whatsoever. Lastly, I would like apologize for the fact, that by way of omission, we did not issue a parking card for you right when you checked in. This card and our parking system is our way of securing availability of parking spaces for our in-house Guests. As the number of spaces in our garage is limited, whenever it is full we provide parking spaces for our Guests in the nearby hotel Ibis, which is part of our hotel group, as we understand that the last thing a Guest desires after a long journey is to look for a parking space in the heart of the city, where we are located. I sincerely hope that despite the issues you have raised your stay was rather enjoyable. As I mentioned in the beginning I am really grateful for all your comments as they will be very useful in trying to find an even better way to serve our Guests in those difficult and unprecedented times. Please contact me directly if you would like to discuss any of the above further or if you would be willing to reconsider your decision regarding visiting us again. All the best for your and your company employees. Stay safe! Adrian Kołba Rooms Division Manager

Perfect location, perfect hotel

Classificação TripAdvisor 5.0/5

rolex2019 27/02/2020 Avaliação certificada TripAdvisor

6 nights in february . A very pleasant stay. Close to the old town, the train station, the bus/coach station, shopping mall. Walking distance to central Krakow and a tram service for further action. Delightful two course lunch in a very goog hotel restaurant. Well stocked bar for late night drinks .

Nice hotel near by old town and Galerie Krakowska

Classificação TripAdvisor 4.0/5

AnneSoikkeli Friends getaway - 01/01/2020 Avaliação certificada TripAdvisor

Clean and nice hotel, good Service staff, excellent breakfast, bar could have better sortiment, also cider. Location is very good near by Krakow old town and the front Galerie Krakowska and railwaystation.

Excellent hotel close to old city

Classificação TripAdvisor 5.0/5

Departure669721 Family - 24/12/2019 Avaliação certificada TripAdvisor

Excellent hotel in a winning location: 5 minutes from the old city, 1 minutes from the big Galeria Krakowska Shopping Mall on the other side of the road. A few minutes walk to bus/tram main station. Teh hotel is very clean, quiet, friendly staff, well equipped rooms and with a rich breakfast.

Christmas Vacation in Krakow 2019

Classificação TripAdvisor 5.0/5

Ben1955 Friends getaway - 13/12/2019 Avaliação certificada TripAdvisor

We were met with a nice welcome at the hotel by the reception staff although there isn't an old traditional reception desk, it is all modern and done on iPhone and Tablets. We were allocated our rooms by the required time and they were all of a very high standard. The rooms were very clean and all the staff we met were very polite and courteous at all times. This goes down to excellent training by management. The food and drink was of an excellent standard and I can recommend eating in the Winestone Bar. I did feel there was a lack of cheaper local vodka's but that is my only whinge as everything else was on par with any good hotel. Thanks to all the staff for our excellent stay.

Best experience. A class above the rest.

Classificação TripAdvisor 5.0/5

jwlcha Family - 10/12/2019 Avaliação certificada TripAdvisor

Near central station, next to a mall and within walking distance to Old Town. I has a large room for 3 pax. The only complaint I have about the room is the large mirror in front of the bed, which is considered a taboo in my culture I especially liked the way the reception desks was set up, very personalized and efficient. This hotel makes all other Mercure hotels look dated.

Great Hotel

Classificação TripAdvisor 5.0/5

H8557NMmichaelp Friends getaway - 16/11/2019 Avaliação certificada TripAdvisor

Everything was absolutely spot on from booking to checking out, great hotel, breakfast fantastic and perfect location opposite train station/shopping centre and within 5 minute walk of the market square. Highly recommended.

Break in Krakow

Classificação TripAdvisor 5.0/5

Dannnybarr Couples - 15/11/2019 Avaliação certificada TripAdvisor

Very good hotel, in exellent location. Very close to the train station and old town attractions. The staff was very nice and helpful.the room was big an very clean. We had the privilege room with large balcony

Wonderful hotel

Classificação TripAdvisor 5.0/5

Compass820790 Couples - 01/10/2019 Avaliação certificada TripAdvisor

We recently stayed at the Mercure in Krakow. The location is perfect just a short stroll from the main tourist area and across the road from a huge shopping centre. The hotel is immaculately clean, the rooms and beds are very comfortable and spacious. The shower is amazing. There is a lovely bar area in the hotel and the staff and food are fabulous. We had very small issue with the breakfast but the hotel manager Adrian immediately recified the problem with no fuss and in a wonderful professional manner. I need to make a special mention about the staff at the hotel, every staff member we met was so cuteous, professional and polite it really made an impression on us. Well done to all !!! I have absolutley no reservations in recommeding the Mercure to anyone and I will be back. Mary Noctor

Fantastic stay.

Classificação TripAdvisor 5.0/5

Sightseer670915 Couples - 05/08/2019 Avaliação certificada TripAdvisor

Great stay for our anniversary. The location of the hotel is fantastic. We got an upgrade to a lovely room and were very pleased with the service, cleanliness and our stay overall in the hotel. Would definetly reccomend.

Summer Holiday

Classificação TripAdvisor 5.0/5

52-World-Traveler Solo travel - 21/07/2019 Avaliação certificada TripAdvisor

Excellent service from all members of the staff. Barbara was amazing, helping identify tours and activities based on my interests. Staff helped book my tours and provided useful advice during my stay/

The best choice for Krakow

Classificação TripAdvisor 5.0/5

Adrian I Couples - 18/07/2019 Avaliação certificada TripAdvisor

Starting from the location (close to the city center, train station and other means of transport), staff courtesy, room comfort, a perfect shower, good breakfast, all this makes this hotel a perfect choice for Krakow, whether you are in a business trip or pleasure visit. On the next visit to this wonderful city I will definitely stay here.

Very convenient and top value

Classificação TripAdvisor 5.0/5

JohnEllisCanberra Solo travel - 18/06/2019 Avaliação certificada TripAdvisor

Location is excellent as near shopping centre. Train Station and the Bus station. Hotel itself is clean and extremely comfortable and the staff very friendly and helpful. Highly recommended for both single and family travellers.

Excellent hotel in first class location

Classificação TripAdvisor 5.0/5

Alan R Couples - 19/05/2019 Avaliação certificada TripAdvisor

This is now my hotel of choice on what have become quarterly visits to Krakow. I used to stay at the Novotel in Bronowice but though it had some advantages (A swimming pool and spacious grounds), the Mercure is much better placed being opposite the Galeria which not only houses a big shopping mall and places to eat but is also the train station for the local link out to the airport, and national services to Warszawa and elsewhere. I think it is worth the extra cost. On this occasion, I was upgraded to suite 605 on top floor. Besides a giant bed and lots of space in a sort of ante-room, it had bathroom with walk in shower and loo, and another loo with washhandbasin. I was very comfortable in 605! Breakfast is buffet style with a copious arrange of hot and cold dishes. These are labelled in Polish and English, and helps with learning the Polish words for common foods when eating elsewhere. I did not have dinner in the hotel, as Krakow still has a number (though not as many as 15 years ago) of good restaurants in the Stary Miasto. There is a gym on the 6th floor. Staff speak good English so visitors need not woeey if their (like mine) Polish is weak. All in all a very enjoyable stay and I expect to be back

Hotel, Location & staff fantastic... really enjoyed our stay there..

Classificação TripAdvisor 5.0/5

Dean R Family - 28/04/2019 Avaliação certificada TripAdvisor

My family & myself found the location so accessible to everywhere..The buffet breakfast was the best we had had whilst travelling through Europe. Being an Accor member we stayed at Novotels/Mecure Inns around Europe in 5 different countries.. Krakows Mecure Inn was the best we found, just lacking a heated swimming pool for the young ones..

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