Mercure Krakow Stare Miasto 4 estrelas

We were met with a nice welcome at the hotel by the reception staff although there isn't an old traditional reception desk, it is all modern and done on iPhone and Tablets. We were allocated our rooms by the required time and they were all of a very high standard. The rooms were very clean and all the staff we met were very polite and courteous at all times. This goes down to excellent training by management. The food and drink was of an excellent standard and I can recommend eating in the Winestone Bar. I did feel there was a lack of cheaper local vodka's but that is my only whinge as everything else was on par with any good hotel. Thanks to all the staff for our excellent stay.

Near central station, next to a mall and within walking distance to Old Town. I has a large room for 3 pax. The only complaint I have about the room is the large mirror in front of the bed, which is considered a taboo in my culture I especially liked the way the reception desks was set up, very personalized and efficient. This hotel makes all other Mercure hotels look dated.

Everything was absolutely spot on from booking to checking out, great hotel, breakfast fantastic and perfect location opposite train station/shopping centre and within 5 minute walk of the market square. Highly recommended.

Very good hotel, in exellent location. Very close to the train station and old town attractions. The staff was very nice and helpful.the room was big an very clean. We had the privilege room with large balcony

We recently stayed at the Mercure in Krakow. The location is perfect just a short stroll from the main tourist area and across the road from a huge shopping centre. The hotel is immaculately clean, the rooms and beds are very comfortable and spacious. The shower is amazing. There is a lovely bar area in the hotel and the staff and food are fabulous. We had very small issue with the breakfast but the hotel manager Adrian immediately recified the problem with no fuss and in a wonderful professional manner. I need to make a special mention about the staff at the hotel, every staff member we met was so cuteous, professional and polite it really made an impression on us. Well done to all !!! I have absolutley no reservations in recommeding the Mercure to anyone and I will be back. Mary Noctor

Great stay for our anniversary. The location of the hotel is fantastic. We got an upgrade to a lovely room and were very pleased with the service, cleanliness and our stay overall in the hotel. Would definetly reccomend.

Excellent service from all members of the staff. Barbara was amazing, helping identify tours and activities based on my interests. Staff helped book my tours and provided useful advice during my stay/

Starting from the location (close to the city center, train station and other means of transport), staff courtesy, room comfort, a perfect shower, good breakfast, all this makes this hotel a perfect choice for Krakow, whether you are in a business trip or pleasure visit. On the next visit to this wonderful city I will definitely stay here.

Location is excellent as near shopping centre. Train Station and the Bus station. Hotel itself is clean and extremely comfortable and the staff very friendly and helpful. Highly recommended for both single and family travellers.

This is now my hotel of choice on what have become quarterly visits to Krakow. I used to stay at the Novotel in Bronowice but though it had some advantages (A swimming pool and spacious grounds), the Mercure is much better placed being opposite the Galeria which not only houses a big shopping mall and places to eat but is also the train station for the local link out to the airport, and national services to Warszawa and elsewhere. I think it is worth the extra cost. On this occasion, I was upgraded to suite 605 on top floor. Besides a giant bed and lots of space in a sort of ante-room, it had bathroom with walk in shower and loo, and another loo with washhandbasin. I was very comfortable in 605! Breakfast is buffet style with a copious arrange of hot and cold dishes. These are labelled in Polish and English, and helps with learning the Polish words for common foods when eating elsewhere. I did not have dinner in the hotel, as Krakow still has a number (though not as many as 15 years ago) of good restaurants in the Stary Miasto. There is a gym on the 6th floor. Staff speak good English so visitors need not woeey if their (like mine) Polish is weak. All in all a very enjoyable stay and I expect to be back

My family & myself found the location so accessible to everywhere..The buffet breakfast was the best we had had whilst travelling through Europe. Being an Accor member we stayed at Novotels/Mecure Inns around Europe in 5 different countries.. Krakows Mecure Inn was the best we found, just lacking a heated swimming pool for the young ones..

Did a great trip out to Auschwitz and had a few days at the Miastro ,well located to train ,shops ,food outlets and staff were amazing.We tried your amazing menu and enjoyed the different foods the staff recommended.

We found very friendly and helpful staff at the reception and at the restaurant. The room was well appointed and clean. The mattress was good and one could even open the window a little bit. Bathroom is good, there are USB outlets to charge mobile devices and one electrical outlet which stays powered when the key-card is removed. Breakfast is fine (I like continental) and dinner is good. The wind choice ("winestone") is nice and at a reasonable price. Parking in the own underground parking is making the whole stay comfortable. I would come back if I was to come to Krakow again.

Nice location, nice equipment, nice rooms, great breakfast, very friendly staff. I want to highlight Tomasz Michalik in the reception team who made it happe that I got a perfect room. I will come back, for sure ;-)

Great hotel, ideally situated near Old Town, train station and new shopping mall. Staff excellent, breakfast sensational and room well serviced. The hotel is a short walk to Old Town but due to th3 crowds we ate in the hotel restaurant - burgers were very good.