Mercure Krakow Stare Miasto 4 estrelas

(Apartment with balcony) The apartment size is good with a private balcony. Wifi signal work great, free waters and some soda. The toiletseat was very uncomfortable and sound like its going to broke down. Balcony is very dirty with a lot of spider web and spiders at night, bad smell coming from the pipe from the balcony. Breakfast was a disaster, huge line, not many choices, only few staffs working in the breakfast area. I wanted to go for a second round but there was always huge line waiting that i just gave up and go to eat something else outside. Dissapointed with the Parking, Called around 1-2 weeks earlier to book the parking and thank you for the special discount from 100 PLN to 50 PLN. At checking i paid for the parking upfront for 2 nights and the next day i had to drive to my family and came back without any free space to park. Was told later that i shoulded have some parking card or something to block the space for me but no one issue that parking card for me when i checked in and was asked to park in Ibis Hotel 300 m. from the Hotel.... Been to more than a 100 hotels around the World and this is my first time paying for a space that they didn't have.. Me and my company employees will not be staying here anymore.

6 nights in february . A very pleasant stay. Close to the old town, the train station, the bus/coach station, shopping mall. Walking distance to central Krakow and a tram service for further action. Delightful two course lunch in a very goog hotel restaurant. Well stocked bar for late night drinks .

Clean and nice hotel, good Service staff, excellent breakfast, bar could have better sortiment, also cider. Location is very good near by Krakow old town and the front Galerie Krakowska and railwaystation.

Excellent hotel in a winning location: 5 minutes from the old city, 1 minutes from the big Galeria Krakowska Shopping Mall on the other side of the road. A few minutes walk to bus/tram main station. Teh hotel is very clean, quiet, friendly staff, well equipped rooms and with a rich breakfast.

We were met with a nice welcome at the hotel by the reception staff although there isn't an old traditional reception desk, it is all modern and done on iPhone and Tablets. We were allocated our rooms by the required time and they were all of a very high standard. The rooms were very clean and all the staff we met were very polite and courteous at all times. This goes down to excellent training by management. The food and drink was of an excellent standard and I can recommend eating in the Winestone Bar. I did feel there was a lack of cheaper local vodka's but that is my only whinge as everything else was on par with any good hotel. Thanks to all the staff for our excellent stay.

Near central station, next to a mall and within walking distance to Old Town. I has a large room for 3 pax. The only complaint I have about the room is the large mirror in front of the bed, which is considered a taboo in my culture I especially liked the way the reception desks was set up, very personalized and efficient. This hotel makes all other Mercure hotels look dated.

Everything was absolutely spot on from booking to checking out, great hotel, breakfast fantastic and perfect location opposite train station/shopping centre and within 5 minute walk of the market square. Highly recommended.

Very good hotel, in exellent location. Very close to the train station and old town attractions. The staff was very nice and helpful.the room was big an very clean. We had the privilege room with large balcony

We recently stayed at the Mercure in Krakow. The location is perfect just a short stroll from the main tourist area and across the road from a huge shopping centre. The hotel is immaculately clean, the rooms and beds are very comfortable and spacious. The shower is amazing. There is a lovely bar area in the hotel and the staff and food are fabulous. We had very small issue with the breakfast but the hotel manager Adrian immediately recified the problem with no fuss and in a wonderful professional manner. I need to make a special mention about the staff at the hotel, every staff member we met was so cuteous, professional and polite it really made an impression on us. Well done to all !!! I have absolutley no reservations in recommeding the Mercure to anyone and I will be back. Mary Noctor

Great stay for our anniversary. The location of the hotel is fantastic. We got an upgrade to a lovely room and were very pleased with the service, cleanliness and our stay overall in the hotel. Would definetly reccomend.

Excellent service from all members of the staff. Barbara was amazing, helping identify tours and activities based on my interests. Staff helped book my tours and provided useful advice during my stay/

Starting from the location (close to the city center, train station and other means of transport), staff courtesy, room comfort, a perfect shower, good breakfast, all this makes this hotel a perfect choice for Krakow, whether you are in a business trip or pleasure visit. On the next visit to this wonderful city I will definitely stay here.

Location is excellent as near shopping centre. Train Station and the Bus station. Hotel itself is clean and extremely comfortable and the staff very friendly and helpful. Highly recommended for both single and family travellers.

This is now my hotel of choice on what have become quarterly visits to Krakow. I used to stay at the Novotel in Bronowice but though it had some advantages (A swimming pool and spacious grounds), the Mercure is much better placed being opposite the Galeria which not only houses a big shopping mall and places to eat but is also the train station for the local link out to the airport, and national services to Warszawa and elsewhere. I think it is worth the extra cost. On this occasion, I was upgraded to suite 605 on top floor. Besides a giant bed and lots of space in a sort of ante-room, it had bathroom with walk in shower and loo, and another loo with washhandbasin. I was very comfortable in 605! Breakfast is buffet style with a copious arrange of hot and cold dishes. These are labelled in Polish and English, and helps with learning the Polish words for common foods when eating elsewhere. I did not have dinner in the hotel, as Krakow still has a number (though not as many as 15 years ago) of good restaurants in the Stary Miasto. There is a gym on the 6th floor. Staff speak good English so visitors need not woeey if their (like mine) Polish is weak. All in all a very enjoyable stay and I expect to be back

My family & myself found the location so accessible to everywhere..The buffet breakfast was the best we had had whilst travelling through Europe. Being an Accor member we stayed at Novotels/Mecure Inns around Europe in 5 different countries.. Krakows Mecure Inn was the best we found, just lacking a heated swimming pool for the young ones..