Raffles Bali 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.9/5 รีวิว 163 รายการ

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รายละเอียด

ความพิเศษของโรงแรม

  • Luxury resort in Southern Bali, offering 32 private pool villa with panoramic ocean view

  • Raffles Wellbeing Butler Service for every villa.

  • Complimentary daily morning wellness activities.

  • Complimentary daily cultural experience.

  • Complimentary one-time 60 minutes Balinese massage for every direct bookings.

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สถานที่ตั้งโรงแรม

Raffles Bali

Jalan Karang Mas Sejahtera 1A, Jimbaran, Bali
80361 Jimbaran
Indonesia

พิกัด:-8.786665, 115.158648

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.9/5  รีวิว 163 รายการ

เรทติ้งบน TripAdvisor  5.0/5  รีวิว 113 รายการ

Certificate of excellence ปี 2024

Fantastic view, gentle & polite staffs

คะแนนจาก Tripadvisor 5.0/5

Sightseer49955177095 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Rumari restaurant's sunset view is fantastic. Strongly recommend. Course menus are quite experimental, but they are worth to try. Pandik and Widya, staff of the restaurant, were very professional and polite. They explained well about foods and the restaurant. If you go Raffles Bali, should go to Rumari at least once.

Dear Sightseer49955177095, Thank you for sharing your positive feedback about the fantastic view as well as our gentle & polite team members at Rumari restaurant. We are thrilled to hear that you enjoyed our 9-step journey course and the professionalism of our team members, Pandik and Widya. We are delighted that they provided detailed explanations about the food and the restaurant. We truly appreciate your recommendation and look forward to welcoming you back soon. Kind regards, Bernadine Suwarsa Hotel Manager

Extraordinary Luxury Experience

คะแนนจาก Tripadvisor 5.0/5

Phoebe L รีวิวที่ได้รับการรับรองจาก TripAdvisor

Have been to Raffles Singapore and it was a pleasant stay, so I decided to pick Raffles for my first time in Bali as well. The overall experience is undoubtedly perfect - Clean and well managed resort, beautiful ocean view and really really nice staffs. You will have a 24-hour butler that you can raise out anything that you need via WhatsApp, which is very convenient. Highly recommend to every one of you!

Dear 759phoebel, Thank you for choosing Raffles Bali for your stay and for taking the time to share your experience. We are delighted to hear that you enjoyed the extraordinary luxury experience with us, just like at Raffles Singapore. It is wonderful to know that you appreciated the cleanliness, beautiful ocean views, and the exceptional service provided by our team members. Our 24-hour butler service aims to make your stay more convenient, and we are glad you found it helpful. We truly appreciate your recommendation and look forward to welcoming you back soon. Kind regards, Bernadine Suwarsa Hotel Manager

Amazing!

คะแนนจาก Tripadvisor 5.0/5

Brent C รีวิวที่ได้รับการรับรองจาก TripAdvisor

Raffles Bali is incredible. Just go! We went for our 20th anniversary and so glad we did. The resort is beautiful - truly one of the nicest I’ve ever seen and because it is only 32 villas, it is private, quiet, and never have a problem getting a table or seat anywhere. The villas are amazing. The food is excellent. But even with all that, what really stands out is the service. The staff are all, to a person, incredibly friendly and helpful. Our Raffles Butler arranged several day trips for us and just took care of everything from arrival to departure. Within hours of arriving we were relaxed and never wanted to leave! We will be back and would recommend this to anyone looking for an incredibly special experience.

Dear J5723TXbrentc, Thank you very much for your wonderful review of the Raffles Bali! We are delighted to read that you enjoyed the exclusivity and tranquility of the resort as well as the excellent food at our restaurants. It's wonderful to hear that our Butler has provided you with personalised services from your arrival to departure which made you feel truly pampered and relaxed. Thank you for sharing your experience that will inspire others to seek out Raffles Bali for their own unforgettable getaway. We look forward to welcoming you back for another amazing stay. Kind regards, Bernadine Suwarsa Hotel Manager

A nice experience

คะแนนจาก Tripadvisor 5.0/5

MLC2436 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I stayed at this resort and thought that it was a pretty enjoyable stay. The resort had an elevated level of service, thanks to its relatively small room count. I would especially like to thank my butler, Seva. He was competent and diligent. He started to be in contact with me even before my stay, and answered my pre-arrival enquires. During the stay he took great care of me as well. The resort offered complimentary airport transport, and complimentary non-alcoholic drinks in mini-bar. All these were great perks that made you feel not being nickel-and-dimed. Overall, this resort is a better choice compared to the Four Seasons Jimbaran Bay next door, which is always very busy and crowded.

Dear MLC2436, Thank you for sharing your delightful experience at the Raffles Bali! We are thrilled to hear that our Wellbeing Butler Seva went above and beyond to ensure your comfort and made your stay memorable. We are delighted to hear that you enjoyed our complimentary airport transfer, non-alcoholic drinks at our minibar as well as our serene atmosphere which enhanced your overall experience. Once again, thank you very much for sharing your enjoyable experience and we look forward to welcoming you back for another memorable stay. Kind regards, Bernadine Suwarsa Hotel Manager

Review of Raffles Bali

คะแนนจาก Tripadvisor 1.0/5

BeefBandit ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Review of Raffles Bali Pre-arrival Communication: Throughout the pre-arrival process, there were multiple reminders regarding cancellation fees, despite the accommodation bill being settled in advance. While appreciating the thoroughness of the process, it seemed a tad excessive given the circumstances. Arrival Experience: Upon arrival, our experience was marked by delays in being located by the airport staff, a less-than-ideal first impression while claimed to be VIP greeting. Staff Demeanor: Throughout our stay, we encountered a sense of uptight from the staff, which, while questionably professional, occasionally veered towards a more unpleasant demeanor. A warmer and more welcoming approach could elevate the overall guest experience. Amenities: The resort boasts an array of amenities that undoubtedly enhance the guest experience. However, we did notice some oversights in the setup, such as nearly expired products, which could benefit from closer attention to detail. Room Amenity Replenishment: While the room amenities were undoubtedly luxurious, we did notice some inconsistency in their replenishment. A more standardized approach to this aspect of the guest experience could further enhance the stay. Butler Service: Our interactions with the butler service highlighted some challenges, particularly in arranging certain activities. While we appreciate the effort, there were instances where our requests were not fully met, indicating a potential area for improvement. Food and Service: The culinary offerings at Raffles Bali are commendable, showcasing a blend of creativity and culinary expertise. However, there were occasional instances of order misunderstandings and overcooked dishes, which, while a few, were noticeable. Cleanliness: The cleanliness of the resort is undoubtedly paramount, and for the most part, it was maintained to a high standard. However, we did notice a few isolated instances, such as greasy plates and stained jugs, which detracted from the overall experience. Restaurant Limitations: While understanding the challenges of managing a conceptual dining experience, we were disappointed not to be able to accommodate a simple request at Rumari. With low occupancy levels, we believed such flexibility could have been extended. Luxury = Freedom. Management Response: Throughout our stay, there was a notable absence of proactive management intervention. While we did receive a gracious apology upon departure from Ms. Bernadine, we felt a more timely and proactive approach to addressing issues during our stay would have been appreciated. Overall Disappointment: Reflecting on our time at Raffles Bali, there were moments of disappointment amidst the beauty of the surroundings and the luxury of the amenities. It's important to acknowledge these moments with humility, recognizing that there is always room for improvement. Service Over Amenities: In the reality of luxury hospitality, it's often the personalized service that leaves the most lasting impression. While the amenities at Raffles Bali are undoubtedly impressive, a renewed focus on delivering exceptional service could further elevate the guest experience. Recognition of Notable Staff: Through our observations, it's important to highlight the exemplary efforts of certain staff members who went above and beyond to ensure our comfort and satisfaction. Their dedication is a testament to the caliber of service at Raffles Bali. Nik, Aan, all therapists at the Spa, and Ms Sophia (Director of Spa and Retail). Concept: While the resort's physical attributes are undeniably stunning, we couldn't help but feel that there was a missed opportunity to infuse more personality into the overall concept. A more distinct and cohesive theme could further enrich the guest experience. In conclusion, our time at Raffles Bali was marked by moments of both delight and reflection. While there is certainly room for improvement, we remain grateful for the opportunity to experience the beauty of this resort and look forward to witnessing its ongoing evolution

Dear BeefBandit, Thank you for sharing your detailed feedback about your recent stay at Raffles Bali. We sincerely apologise for the inconveniences you encountered, especially during the pre-arrival communication as well as upon your arrival. We were given only one flight detail at the time of booking and hence VIP arrival assistance was only provided based on the time given, not realising that there were two different arrival times. Your comments about the staff demeanour, room amenity replenishment, and cleanliness have been duly noted. At Raffles Bali, we strive to provide a warm and welcoming environment, ensuring a high standard of service and attention to detail. Regarding the butler service, we appreciate your insights and will work towards improving the efficiency and responsiveness of our team. It's delightful to hear that you enjoyed the culinary offerings, and we will address the occasional issues you faced promptly. Your feedback on management intervention is valuable, and we will take steps to enhance our proactive approach to addressing guest concerns. We are grateful for your recognition of our dedicated staff members, and we will ensure they receive the appreciation they deserve. Your comments on infusing more personality into our concept will be considered for future enhancements. We are committed to continuously improving our services to offer a truly exceptional experience to all our guests. Once again, thank you for your feedback, and we hope to welcome you back to Raffles Bali to showcase the positive changes we are implementing. Kind regards, Bernadine Suwarsa Hotel Manager

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

การให้คะแนนโรงแรมของเราโดยผู้ใช้เว็บไซต์อื่น

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