เมอร์เคียว บาหลี นูซา ดัว 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.0/5 รีวิว 552 รายการ

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รายละเอียด

ความพิเศษของโรงแรม

  • เดินทางถึงศูนย์การประชุม สถานที่ท่องเที่ยวชายหาด และ Nusa Dua ได้อย่างสะดวกสบาย

  • ห้องประชุม 4 ห้องพร้อมสิ่งอำนวยความสะดวกล้ำสมัย

  • บริการรถรับส่งฟรีไปยังหาด Nusa Dua และศูนย์การค้า

  • สระว่ายน้ำแบ่งออกเป็น 2 ระดับ เชื่อมด้วยน้ำตก

  • WIFI ฟรีในห้องพักและบริเวณพื้นที่ส่วนกลางของโรงแรม

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สถานที่ตั้งโรงแรม

เมอร์เคียว บาหลี นูซา ดัว

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 นูซา ดัว
อินโดนีเซีย

พิกัด:-8.80692, 115.22074

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.0/5  รีวิว 552 รายการ

เรทติ้งบน TripAdvisor  3.5/5  รีวิว 1,139 รายการ

Mercure for a lean budget

คะแนนจาก Tripadvisor 5.0/5

Peter D Solo travel - รีวิวที่ได้รับการรับรองจาก TripAdvisor

A short stay on a budget while playing golf in Bali. The hotel presents beautifully upon arrival and reflects a grandeur from previous decades. Though older now, the ground staff maintain the facilities very well. Check in was quick and efficient. The room was neat and made up regularly. The room packed in as much as possible and was suitable for solo travel. The bed was firm and small for my size. It was also hard to get under the shower...though the hot water and pressure made up for this. Breakfast was fine, and the pool was very refreshing. Generally, was a satisfactory stay for the budget I had.

Dear Peter, Thank you for choosing Mercure Nusa Dua for your recent stay and for sharing your feedback with us. We are delighted to hear that you found our hotel to be a suitable option for a short stay on a lean budget. It's fantastic to know that you appreciated the beautiful presentation of our hotel upon arrival and the well-maintained facilities by our ground staff. We're also glad that you found the check-in process to be quick and efficient and that your room was neat and regularly made up. We appreciate your feedback regarding the room size and bed comfort. Your comments will help us to improve our services and offerings to better meet the needs of our guests. We're pleased that you enjoyed the breakfast and found the pool to be refreshing during your stay. We strive to provide a satisfying experience for all our guests, regardless of their budget. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay. Warm regards, Ketut Iriana General Manager

The worst hotel experience

คะแนนจาก Tripadvisor 1.0/5

asvonja Solo travel - รีวิวที่ได้รับการรับรองจาก TripAdvisor

One of the worst hotel experiences I've ever had. Dirty rooms and mould smell, very dirty bed sheets, worn out towels, unprofessional staff that barely speaks any English. They have pool events that are very noisy in the evening and they don't care about guest comfort at all. Also, rooms have no wardrobes so you have to live in your luggage. Oh yes, and it is no wonder if you find a cockroach in your room. They barely have any Western options for breakfast and even those few you can find taste bad.

Dear Asvonja, Thank you for bringing these issues to our attention, and we sincerely apologize for the unsatisfactory experience you had during your stay. We're sorry to hear about the cleanliness issues, the unprofessionalism of our staff, noise disturbances, and the lack of wardrobe space in your room. Your comments are important to us, and we will address these issues immediately with our housekeeping, front desk, and management teams to ensure necessary improvements are made. Regarding breakfast options, we apologize for any inconvenience caused by the lack of variety and poor taste. We will review our breakfast offerings to ensure a more satisfying experience for our guests. We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a much-improved stay. Warm regards, Ketut Iriana General Manager

Staff a credit but the building is way past its best.

คะแนนจาก Tripadvisor 2.0/5

lyn p Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Fabulous staff - only too happy to help with everything you may need, but sadly many other reviewers have stated the issues with the hotel. The state of the pool, tiles and safety rails, damp smelling rooms and lack of cleanliness. I dropped a lipstick on the floor which rolled under the bed - warning - do not look under the beds - dirt, discarded clothes, flip flops and assorted rubbish. Private beach had around 15 - 20 sun beds but only one parasol between them. Most guests who arrived on the hotel shuttle at 10.00am went back on the next shuttle at 11. Great pizzas made to order by the pool but the pizza oven gave off black soot which then sprinkled itself across the pool. Many other issues which clearly management are aware of but don't seem able to fix! Very sad to not be able to rate this hotel as the staff do work very hard but it needs serious investment to make essential repairs, and there are much better options in the area.

Dear Lyn P, Thank you for sharing your detailed feedback about your experience at our hotel. While I'm pleased to hear that you found our staff to be fabulous and eager to assist, I'm deeply sorry for the issues you encountered during your stay. Your comments regarding the state of the pool area, room cleanliness, lack of amenities at the private beach, and other maintenance issues are concerning, and I apologize for the inconvenience and disappointment they caused. I want to assure you that we take guest feedback seriously, and we are committed to addressing these issues promptly. Our management team will be investigating each of the issues you mentioned to implement necessary improvements and ensure a better experience for our guests in the future. Your feedback is invaluable in helping us identify areas for improvement, and I appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future. Best Regards, Ketut Iriana General Manager

Will Never Stay Again!

คะแนนจาก Tripadvisor 1.0/5

DayTrip61704427819 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Photos must be years old are are in NO way reflective of the state of this hotel today! We stayed December/January and tried to transfer to another Hotel but no vacancies over New Year/Xmas period! Have stayed in Mercure Sanur often and loved it! Thought we would try Nusa Dua this time! Mercure Nusa Dua was more than extremely disappointing. Pictures on site are not reflective of this hotel. Hotel needs a complete renovation. Wished we had read the hotels own website reviews before booking. On arrival given 2 rooms we did not book - had booked pool level rooms and had confirmed 9 months prior. On arrival told there was a mix up! After threat of contacting general manager suddenly the rooms we booked became available! Whole hotel especially Pool and pool area including sun beds need big renovation. Decking, false lawn falling apart and piles of tiles coming off pool daily Cabana bed support beams over pool are rotting and underneath support beams not connected and hanging off. Safety rail on top pool - some support struts are missing and some are not connected at all. All around the pool is a safety hazard especially for kids. Can't attached video evidence (file too big) of safety railing support strut missing and another unattached! Curtains were mouldy and dirty - had to ask for bed to be made up again due to dirty and blood stained sheets being put on bed. Air conditioner in one of our rooms leaking water - told to just turn it off and was not fixed prior to our checking out - Bali in rainy season without Air con not acceptable! Cancelled New Year Eves Dinner and all remaining pre-booked breakfasts due health concerns about how the restaurant was.

Dear Valued Guest, Thank you for choosing Mercure Nusa Dua, Bali, Indonesia, and for sharing your detailed feedback with us. We appreciate your valuable insights into your recent stay, and we sincerely apologize for any inconveniences you encountered. We are genuinely sorry to hear about the issues you faced, including the mix-up with room assignments, the condition of the pool area, and the cleanliness concerns. Your feedback is crucial to us, and we take your comments seriously as we continuously strive to improve our services and facilities. Regarding the safety concerns around the pool area, we are conducting a thorough assessment of the situation and will take immediate action to address any potential hazards. The well-being of our guests is our top priority, and your observations will guide us in implementing necessary improvements. We also apologize for the state of the curtains, bed sheets, and the air conditioning issue. Rest assured that we will work with our housekeeping and maintenance teams to rectify these issues and ensure a more comfortable and pleasant experience for our guests. Your decision to cancel the New Year's Eve Dinner and remaining pre-booked breakfasts is regrettable, and we understand the impact these concerns had on your overall stay. We genuinely appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations with the improvements we implement based on your feedback. Best regards, Ketut IRIANA General Manager

BAD FACILITY AND SERVICE.

คะแนนจาก Tripadvisor 1.0/5

YOLLIE1999 รีวิวที่ได้รับการรับรองจาก TripAdvisor

When the bathroom was used, the sewer couldn't run smoothly and one room flooded with water from the bathroom till the balkon which is literally means our room flooded with water within minutes. Even though housekeeping cleaned our room that afternoon. It should be cleaned after cleaning and if there is a clogged, the should know about it and cleaned it so that when guests use the bathroom in the evening after a long day, the water doesn't flood out of the bathroom. It seems like the room is not cleaned by housekeeping properly because the other than the clogged bathroom, our daily water is not refilled. When I complained to the receptionist, the response was very casual and there is no urgency like this accident often happened. The water is literally flooded from the bathroom until the window near balkon which is beside the lampside. What if there is electric shock from short-circuiting of light switches and water. The hotel can only apologize later on. The funny thing is when we are in a hurry to move our things to a new room, the bell boy delivered the card, it turned out that the card was NOT WORKING. HAHAHA What a way to test someone’a patience. At night, after being tired of traveling around Bali and wanting to take a shower and then sleep, instead you had to clean things in your room to move rooms plus you were pranked by the card not working. Service is VERY UNSATISFACTORY and NOT PROFESSIONAL AT ALL. When we want to ask for another room for the next day so that we can be close to our young grandchildren, instead the GUEST, which is us, was told to ASK the receptionist tomorrow if there is a room available tomorrow. Can't your front office system check when guests on that floor will check out? If it’s not true then it seems that the staffs are too lazy to check it and HELP the guest. I dont think this is the facility and service that WE the GUEST expect from a 4 star hotel in Bali. For the other guest, I think you can try another hotel if you expect good service during your stay in BALI.

Dear Yollie1999, Thank you for bringing your recent experience at Mercure Bali Nusa Dua to our attention. We sincerely apologize for the inconveniences and challenges you faced during your stay, and we appreciate your detailed feedback. We are deeply sorry for the plumbing issue that led to water flooding in your room. This is certainly not the experience we aim to provide our guests, and we understand the seriousness of the situation, especially with regards to potential safety hazards. Our maintenance team is currently investigating and addressing the plumbing problem to ensure such incidents do not occur in the future. Regarding the housekeeping concerns, we are disappointed to hear that the cleanliness of your room did not meet our standards. Rest assured, we are taking immediate action to review our housekeeping procedures and provide additional training to our team to prevent such oversights. We also apologize for the inconvenience with the room key card. This issue should not have occurred, and we are reviewing our procedures to ensure it does not happen again. Your frustration in this matter is entirely justified, and we are committed to improving this aspect of our service. In response to your request for a room closer to your young grandchildren, we understand the importance of accommodating family needs. We are actively reviewing our room allocation process to ensure a more proactive approach to guest requests. Please allow us another opportunity to make amends and provide you with the experience you deserve. If you plan to visit again, we would be honored to ensure a seamless and enjoyable stay for you and your family. Thank you for bringing these matters to our attention, and we appreciate your understanding. Best regards, Ketut Iriana General Manager

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

การให้คะแนนโรงแรมของเราโดยผู้ใช้เว็บไซต์อื่น

  • 307 ความคิดเห็น 8.7/10 ทำเล
  • 851 ความคิดเห็น 5/10 หัองพัก
  • 796 ความคิดเห็น 8.4/10 บริการ
  • 21 ความคิดเห็น 7.7/10 อินเทอร์เน็ต
  • 449 ความคิดเห็น 4.8/10 ความสะอาด
  • 347 ความคิดเห็น 6.6/10 อาหารเช้า
  • 332 ความคิดเห็น 3.7/10 ความสะดวกสบาย
  • 228 ความคิดเห็น 5.4/10 บรรยากาศรอบๆ

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