Mercure Liege City Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 802 reviews

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Mercure Liege City Centre - Image 1
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Mercure Liege City Centre - Image 4
Rue St Leonard 182, 4000 LIEGE, Belgium

Description

Hotel extras

  • Six impressive historic period rooms with natural daylight

  • Secure paid private parking with direct access to the hotel

  • Beautiful terrace and attractive gardens

  • Enjoy breakfast with healthy options and local specialities

  • Green Key label

Our accommodation(s)

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Hotel location

Mercure Liege City Centre

Rue St Leonard 182
4000 LIEGE
Belgium

GPS:50.6489218, 5.5897098

Telephone
Fax +32 4 227 45 75

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA LINIÈRE

Let yourself be charmed by our authentic and seasonal cuisine, served in a friendly bar a manger spirit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  802 reviews

TripAdvisor Rating  4.0/5  904 reviews

Nice view of the river in the 7th floor

TripAdvisor rating 4.0/5

rock203 Couples - TripAdvisor review

The hotel was ok, staff were ok, room was ok, we were in the 7th floor facing the river which was a nice view. The hotel was completely separate from the hotel which was a bit weird but it was a nice bar, the car park had easy access was great as well had a bike with us.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you enjoyed the serene river view from the comfort of your room, found our bar's unique setting to your liking, and appreciated the convenience of our accessible parking facilities. It is wonderful that you felt at ease bringing along your bike and were able to benefit from the easy access our car park provides. We look forward to welcoming you again. Best wishes, Vanessa SARI, General Manager

Good stay

Customer review rating 4.0/5

Marcin Business - Confirmed reviews ALL

The room was spacious, the bed was comfortable, water delivered every day, coffee machine in the room as well, the bathroom was clean and everything was in a good shape. The room door did not isolate the room from the corridor, so everything could be heard inside.

Dear Marcin W., We very much appreciate your comments regarding your stay at the Mercure Liege City Centre. We are currently working with our technical department to find a solution, to better isolate the bedroom door from the corridor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Team

Overall a good stay.

Customer review rating 4.5/5

Steve Couples - Confirmed reviews ALL

Very light traffic on the way there, parking available when we arrived so that was good. Fast efficient check in and friendly staff. However, the confusing sequence of the light switches in the refurbish room has still not been sorted, why no tissue box holder on the wall instead of being put directly next to the sink, in the bathroom and TV kept switching itself on??

Dear Stephen P., We very much appreciate your comments regarding your stay at the Mercure Liege City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologize that you faced issue with the lights. I will ask the maintenance to control it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa SARI Hôtel Manager

Estancia agradable

Customer review rating 5.0/5

Conxhira D. P. B. Families - Confirmed reviews ALL

Excelente

Dear Maria de la Concepcion Hernandez de Perez B., We very much appreciate your comments regarding your stay at the Mercure Liege City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa SARI Hôtel Manager

Rude check-in service. Would not recommend. Management notified - no response received. Very poor.

TripAdvisor rating 1.0/5

Justgo909 TripAdvisor review

Deep dissatisfaction with the check-in experience at Mercure Liege City Centre. The behavior of the young woman at the check-in desk was extremely rude and unprofessional. Even a colleague in the office opposite the check-in area was visibly shaking her head at the young woman’s behavior, highlighting just how inappropriate it was. Once in my room, I immediately notified management by email and private social media - I am yet to receive a response. This sums up their customer service!

Dear Guest, Thank you for taking the time to share your feedback. Our team strives to provide a warm and efficient service to all our guests, and we are truly saddened to learn that we fell short of our goal during your visit. We take such matters very seriously. Please rest assured that your comments will be shared with our team as an opportunity for us to review our service standards. While we never wish for our guests to have anything less than a stellar stay, we appreciate that you brought these concerns to our attention. We are committed to ensuring our guests experience the high level of hospitality that Mercure is known for, and we are disappointed that we did not meet these expectations on this occasion. We hope you will return for an improved experience in the future. Kind regards, Vanessa SARI, General Manager

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Other web-users rate our hotel

  • 473 reviews 6.8/10 Location
  • 860 reviews 5.8/10 Room
  • 605 reviews 7.9/10 Service
  • 19 reviews 7.4/10 WiFi
  • 427 reviews 7.9/10 Breakfast
  • 326 reviews 6.3/10 Vibe
  • 242 reviews 5.9/10 Cleanliness
  • 17 reviews 3.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.