Dear Ms. S., Thank you very much for sharing your wonderful feedback regarding your recent stay at Sofitel Istanbul Taksim. We are delighted to know that you enjoyed the beautiful view, the comfort of our beds, and our central location. It is especially rewarding to hear that our hotel was the perfect choice for your short visit to Istanbul. We also appreciate your comment regarding the towel replacement. Please accept our apologies for this oversight, and rest assured that your feedback has been shared with our Housekeeping team for further attention. Thank you once again for your kind review and for your loyalty as an ALL Classic member. We look forward to welcoming you back again soon for another memorable stay. Kind regards, Emrah Yıldırım Front Office Manager

Dear Mr. K., Thank you for taking the time to share your detailed feedback regarding your recent stay at Sofitel Istanbul Taksim. We sincerely regret to learn that your experience did not meet your expectations and apologize for the many inconveniences you encountered during your stay. First of all, we are sorry that the initial room assigned did not correspond to your reservation expectations. Although we are pleased that an alternative room with a Bosphorus view was arranged, we deeply regret the technical issues you experienced afterward, including the electrical system, shower equipment, toilet flush, and bedding configuration. Please be assured that your comments have been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We also understand your discomfort regarding the connecting room and the noise disturbance, as well as the loud music from events held on the upper floor. We sincerely apologize that this negatively affected the relaxing and romantic atmosphere you had planned for your trip. Furthermore, we regret that the breakfast experience fell below your expectations. Your comments regarding the coffee machine, food variety, and food preparation standards have been carefully noted and shared with our Food & Beverage team for improvement. At the same time, we appreciate your positive remarks regarding the cleanliness of the room and housekeeping service. We are truly sorry that your experience at Sofitel Istanbul Taksim did not reflect the positive experiences you previously had with Sofitel hotels in other destinations. Your feedback is extremely valuable to us and will help us improve both our facilities and service standards. Should you decide to give us another opportunity in the future, please feel free to contact me directly. I would personally ensure that your next stay is managed with the utmost care and attention. Kind regards, Emrah Yıldırım Front Office Manager

Dear Mr. B., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Istanbul Taksim. We are truly delighted to hear that you enjoyed our exceptional location, the breathtaking terrace view, and your experience at Oven Restaurant. It is especially rewarding to know that our team across all departments contributed positively to your stay and that your requests were handled quickly and efficiently. At the same time, we appreciate your honest observation regarding certain areas of the hotel showing signs of wear. Please rest assured that your comments have been carefully noted as we continuously work on improving our facilities and maintaining the high standards expected from Sofitel. Your kind words and valuable feedback mean a great deal to us, and we sincerely look forward to welcoming you and your family back again soon for another memorable stay in Istanbul. Kind regards, Emrah Yıldırım Front Office Manager

Dear Mr. L., Thank you very much for sharing your wonderful feedback regarding your recent stay at Sofitel Istanbul Taksim. We are delighted to know that you enjoyed our location, rooms, and the service provided by our team. Your positive comments are truly appreciated by all of us. At the same time, we thank you for your feedback regarding the breakfast experience. Guest insights are extremely valuable to us, and your comments will certainly be shared with the relevant team as we continuously strive to improve our offerings. Thank you as well for your loyalty as an ALL Diamond member. We look forward to welcoming you back again soon for another memorable stay in Istanbul. Kind regards, Emrah Yıldırım Front Office Manager

Dear Irina d., Thank you for sharing your feedback. We are pleased to hear that you enjoyed our comfortable beds, location, and overall service. However, we sincerely apologize for the inconvenience regarding the welcome amenity. This is certainly not the experience we aim to provide, especially for our valued guests. Please rest assured that your comments have been noted and shared with the team for improvement. Should you plan to visit us again, kindly feel free to contact me directly—I would be more than happy to personally ensure that your experience is fully taken care of. Warm regards, Emrah Yıldırım Front Office Manager Sofitel Istanbul Taksim

Уважаемая Mariia T., Благодарим Вас за такой тёплый отзыв. Нам очень приятно узнать, что Вам понравился наш сервис, чистота номера и внимательность нашей команды. Приносим извинения за недоразумение с поздравлением и благодарим за Ваше понимание. Мы рады, что смогли учесть Ваши пожелания и сделать Ваше пребывание комфортным и спокойным. Будем рады вновь приветствовать Вас в Sofitel Istanbul Taksim. С уважением, Emrah Yıldırım Front Office Manager Sofitel Istanbul Taksim

Уважаемый гость, Спасибо за ваш отзыв. Мы сожалеем, что ваше пребывание не соответствовало вашим ожиданиям. Мы обратим внимание на упомянутые вами недостатки, так как стремимся предоставить максимальный комфорт нашим гостям. С уважением, Sofitel Istanbul Taksim

Уважаемый Гость, Благодарим вас за ваш отзыв о нашем отеле. Мы приносим извинения за недоразумения, связанные с ранним заездом и дополнительными сборами. Мы ценим ваши комментарии и понимаем, как важно получать четкую информацию при регистрации. К сожалению, наша политика по раннему заезду и позднему выезду не позволяет вносить изменения в данной ситуации. Мы надеемся, что в будущем у вас будет возможность снова нас посетить и насладиться более комфортным пребыванием. С уважением, Candan Çalap Супервизор по работе с гостями

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Candan Çalap Guest Experience Supervisor

Dear Guest, We sincerely apologize for the inconvenience you experienced. This is not the level of service we aim to provide, and we will address the issue with our team to ensure it does not happen again. Thank you for bringing it to our attention! Sincerely, Candan Çalap Guest Experience Supervisor

Dear Guest, Thank you very much for your valuable feedback. We are delighted to hear that you enjoyed the rooms, breakfast, and reception service. However, we sincerely apologize for the condition of the 9th floor and any inconvenience it caused during your stay. Please be assured that we take your comments seriously and are planning urgent repairs to improve the area. We hope to welcome you again soon and provide a fully comfortable experience. Sincerely, Candan Çalap Guest Experience Supervisor

Dear Guest, Thank you very much for sharing your valuable feedback. We sincerely apologize for the inconvenience you experienced during your stay, and we are committed to improving this. Despite this, we\'re pleased you enjoyed your overall experience and hope to welcome you again for a flawless stay. Sincerely, Candan Çalap Guest Experience Supervisor

Уважаемый гость, Спасибо за прекрасный отзыв о нашем отеле! Мы рады, что вам у нас понравилось, и. надеемся увидеть вас снова в ближайшее время. С наилучшими пожеланиями, Тибет Тан Эрол Агент по работе с гостями

Уважаемый гость, Очень приятно получить ваш положительный отзыв! Мы очень рады слышать, что ваше пребывание у нас оставило у вас незабываемые впечатления. Надеемся вскоре снова вас поприветствовать. С. наилучшими пожеланиями, Тибет Тан Эрол Агент по работе С. гостями

Уважаемый гость, Спасибо, что нашли время ответить на наши вопросы и поделиться своим мнением о пребывании в Sofitel Istanbul Taksim. Мне очень жаль, что предоставленное обслуживание не оправдало ваших ожиданий. Позвольте мне принести вам самые искренние извинения. В Sofitel Hotels & Resorts мы стремимся предложить высочайший уровень обслуживания каждому из наших гостей. Поэтому ваши отзывы очень важны для нас. Будьте уверены, что будут приняты все необходимые меры для того, чтобы подобный инцидент не повторился в будущем. Мы очень благодарны за ваши отзывы и искренне надеемся, что вы дадите нам возможность исправить наши ошибки в ближайшем будущем. С уважением, Тибет Тан Эрол Агент по работе с гостями

Не первый раз В. отелях сети All и.. В. отелях Sofitel. К сожалению, при встрече не предоставили ваучер на приветственный напиток (положен при моем статусе GOLD).Номер предоставили неплохой, но на 1 этаже , без вида вообще, причем В. 2 метрах от нашего балкончика постоянно работал огромный вентилятор, а. где-то на 2-3 этаже велись очень шумные ремонтные работы. Пришлось идти к менеджеру, который переселил нас В. другое крыло на 4 этаж с хорошим видом. Этот номер был поменьше, но нас вполне устраивал. Посещали клуб Milesime, выбор питания и.. напитков не очень(не так как В. Sofitel Dudai например), работает всего с 18 до 20. Уборка номера хорошая.

Уважаемый гость, Спасибо за отличный отзыв о нашем отеле! Мы рады, что вам понравилось пребывание, и надеемся увидеть вас снова очень скоро. С уважением, Тибет Тан Эрол Агент по работе с гостями

Dear Alexey P., We very much appreciate your comments regarding your stay at the Sofitel Istanbul Taksim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Ertugrul Erduran Guest Experience Supervisor