Swissotel The Bosphorus - Стамбул 5 звезды

Dear L., Thank you very much for choosing Swissôtel The Bosphorus, Istanbul, and for taking the time to share your valuable feedback. First of all, please accept our sincere apologies for the inconvenience you experienced due to the music from our rooftop venue. We are sorry that this affected your comfort during your stay. At the same time, we are pleased to know that our team was able to respond promptly by arranging a room change and that we were able to enhance the remainder of your stay. Your comments are a great motivation to us all. Please be assured we have conveyed your sentiments to our team especially Ms. Saliha .. Thank you once again for your thoughtful comments. We sincerely hope to have the pleasure of welcoming you back to Swissôtel The Bosphorus, Istanbul, for an even more enjoyable stay in the future. Best Regards, Guest Services

Dear P., Would like to thank you for taking the time to share your experience at the Swissôtel The Bosphorus. We are very pleased that you had a wonderful stay with us. Your comments are a great motivation to us all. Please be assured we have conveyed your sentiments to our team especially Roman .. We thank you for your visit and hope to welcome you back again soon. Best Regards , Guest Services

Dear M., Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards, Guest Services

Dear M., Thank you very much for taking the time to share your feedback regarding your recent stay at Swissôtel The Bosphorus Istanbul. We are sorry to learn that certain aspects of your stay did not meet your expectations. We have carefully noted your comments regarding the appearance of our outdoor areas. While our gardens and public spaces are maintained on a regular basis, we regret that they did not create the positive impression we strive to provide during your visit. Your observations have been shared with the relevant teams for their review. We are sorry to learn about the inconvenience you experienced during your arrival. Please accept our sincere apologies for any misunderstanding that may have occurred. As we would like to better understand your experience, we attempted to contact you using the phone number available in our records; however, we were unfortunately unable to reach you. Should you wish to share any additional details, please feel free to contact us by email or phone. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Guest Relations

Dear K., We very much appreciate your rates regarding your visit at the Swissôtel The Bosphorus Istanbul. We are delighted to hear that you enjoyed our location, the comfort of our rooms, and the incredible view. However, we are truly sorry to learn that your experience with our reception team negatively affected your overall stay. Providing attentive and guest-focused service is very important to us, and we regret that we did not meet your expectations on this occasion. We attempted to contact you using the phone number available to us, but unfortunately, we were unable to reach you. If you would be willing to share more details about your experience, please feel free to contact us by email or phone. Your feedback is invaluable and will help us investigate the matter thoroughly and improve our service. We thank you for your visit and hope to welcome you back again soon. Kind regards, Guest Relations Team