ibis Brussels Centre Châtelain bintang 3,5

Dear Guest, Thanks for your review about our hotel. We are delighted that you found our hotel well-positioned for your stay and that you appreciated the comfort of our beds. Our Sweet Bed by ibis is designed to offer a restful sleep, and we're glad it met your expectations. We regret to hear about the difficulties you encountered upon your arrival and with finding our hotel. We understand how important a smooth check-in process is after a long drive, and we wish to extend our sincerest apologies for any inconvenience you experienced. Our reception team is indeed mobile and strives to provide prompt service, and we are sorry if this was not your impression. We appreciate your patience and understanding. Nonetheless, we are pleased you found our breakfast options to your liking, with the availability of a simple cup of coffee and a croissant. It is our aim to cater to all our guests' needs and provide a variety of choices to start the day right. We are hoping to welcome you back in the future. All the best. Reyder Marquez, Front office Manager

Dear Guest, Thanks for your review about our hotel. We are truly pleased that your stay at ibis Brussels Centre Châtelain was enjoyable and met your needs. We are delighted that you found the check-in process smooth and our receptionist to be welcoming and professional. It is also great to hear that you appreciated the vibrancy of our bar area, the comforting warmth of our rooms during cold weather, and the convenience of having public transport readily available at our doorstep. However, we acknowledge that you found the room a bit compact. Our aim is to provide cozy and efficiently designed spaces, and we regret if this aspect did not fully meet your expectations. Nonetheless, we are grateful that this did not detract significantly from your overall positive experience. Finally, we are pleased that the hotel's location was to your liking, offering a serene atmosphere and easy access to the city center. Your recommendation is highly valued, and we look forward to your return visits when you come to see your daughter again. We are hoping to welcome you back in the future. All the best. Reyder Marquez, Front office Manager

Cher hôte, Merci d'avoir pris le temps de ce retour d'expérience. Nous sommes heureux que vous ayez apprécié le soin apporté à la propreté des lieux ainsi que la quiétude de notre établissement. Pour la chambre, sa superficie correspond aux standards des hôtels de notre catégorie situés en hypercentre. Son agencement ergonomique et cosy est habituellement très apprécié de nos clients. Concernant l'accueil, nous sommes ravis que vous l'ayez trouvé sympathique, bien qu'une marche de progression soit nécessaire pour vous. Un suivi sera fait. Enfin, du café et du thé accompagnent normalement le plateau de courtoisie et nous sommes navrés s'il y a eu oubli. Nous espérons vous revoir pour un séjour plus réussi et vous souhaitons une belle année 2025 ! Bien cordialement, Reyder Marquez, Responsable réception

Dear Guest, Thanks for your review about our hotel. We are delighted that you enjoyed the swift check-in process, our helpful reception staff, and the comfort of our beds. It is wonderful that our hotel's location provided you with convenient access to a variety of dining options and nearby neighborhoods. However, we are sorry that some aspects of your stay did not meet your expectations. We appreciate your comments regarding the elevator and carpets, and we understand the importance of maintaining all areas of our hotel to the highest standard. Moreover, we acknowledge your observation about the room walls and are reviewing our maintenance schedule to ensure our guests' comfort and satisfaction. Painting works are starting next week !Finally, we regret the oversight with the bathroom amenities and will ensure that all necessary items are provided for a pleasant stay. Nonetheless, we are pleased to know that you found our air conditioning to be effective during humid days and that our housekeeping service was both fast and reliable. The kettle in the room is indeed one of the many amenities we offer for a convenient and comfortable stay. Finally, we're grateful for your compliments on our location, which offers easy access to a variety of attractions and conveniences. We are hoping to welcome you back in the future. All the best. Marion GHYSSELINCKX, General Manager

Dear Alexbm, Thank you for such a great review. It is heartening to hear that your stay at our hotel was a memorable one. We are delighted that you enjoyed the comfort of our well-appointed rooms, the professionalism of our staff, particularly Charles, and the delectable options available at breakfast. Our aim is to provide a serene environment with modern conveniences, and it is wonderful to know we succeeded in making your visit pleasant. We look forward to a return visit from you in the future. Best wishes, Marion GHYSSELINCKX, General Manager