Sofitel Brussels Europe bintang 5
Catatan tamu Avis (Peringkat ALL) 4.6/5 1.353 ulasan
Sofitel Brussels Europe
Place Jourdan 1
800 m / 0.5 mi
TRAIN + HOTEL GARE SNCF
3 km / 1.86 mi
Bandara int 1 - nama lengkap
12.5 km / 7.77 mi 13 min drive
Bandara int 1 - kode IATA
12.5 km / 7.77 mi 13 min drive
Check-in dari - Check out sampai
With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.
Semua akomodasi mewah Brussels kami memiliki Sofitel "MyBed" untuk tidur lelap. Fasilitas lain di kamar mewah hotel Brussels kami termasuk TV layar datar, mesin espresso, Internet kecepatan tinggi, WiFi, dan brankas ukuran laptop.
Ulasan tamu kami
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
Can't go wrong with Sofitel
Catatan Tripadvisor 5.0/5
FC111 Solo travel - Ulasan TripAdvisor tersertifikasi
My stay was wonderful! The bed felt like haven! Very comfortable room. Wonderful staff. Excellent breakfast. Great location: 35 min walk to the city center, yet located in a square with wonderful restaurant and a great farmer's market on a weekend (can't recall Saturday or Sunday)
Catatan Tripadvisor 4.0/5
Malena181 Bisnis - Ulasan TripAdvisor tersertifikasi
My room at Sofitel was rather big and nicely furnished. I appreciated the good reading chair. Unfortunately, the bed was rather soft and the pillow made sleeping difficult - just couldn't shape it in a way that my head would have laid in a good position. The location in the area of EU buildings was practical for my meeting. The breakfast was really good with lots of tasty choices, There were lots of people in the hotel but still no big queues.
Dear Madam, Dear Sir, First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the earth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us and more particularly by the size of your room, the location of our property and your breakfast experience. Kindly note that we do provide in our rooms a sleep menu allowing you to request different type of pillows and the possibility to remove the under matrass that make the bed softer if you do prefer it a bite harder. Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager
Catatan Tripadvisor 2.0/5
Amit Kumar A Keluarga - Ulasan TripAdvisor tersertifikasi
We are staying with family on holidays here now. The hotel is clean but a very poor service, even asking for drinking water, ice etc in room is a big challenge. No one picks phone at room service and when we called up front desk they provided us a number to call. When my wife Dialled that number for drinking water for kids, the lady on the other end of phone literally shouted on my wife. Probably Sofitel needs to train their staff on politeness and courtesy. We understand there might be fewer staff due to present situation, but guests should always be treated with courtesy, especially families travelling with kids who may have more demands of simple things like water, ice in room!
Dear Mr. Amit Kumar A, Thank you for taking the time to tell us about your experience at Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I regret that during your last stay the level of our service did not match our standards. I would like to inform you that our F&B Manager and Front Office Manager are in charge to resolve these problems as soon as possible. We will make sure that this kind of situation does not happen again. At Sofitel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hervé Deniau Executive Assistant Manager
Enjoyed Our Stay!
Catatan Tripadvisor 4.0/5
Louise L Couples - Ulasan TripAdvisor tersertifikasi
We were staying at the Sofitel because of our tour company. After I tested positive for Covid, the tour company left us on our own. Thankfully, hotel management was very responsive (especially Herve Deniau, Executive Asst. Mgr., and Laurence Umulisa, Guest Relation & Duty Manager). They extended our stay without hesitation. Our room was more than adequate. The bed was very comfortable, and the amenities (robe, slippers, Nespresso, small refrigerator and fluffy towels) were excellent and appreciated. The location of the hotel is perfect. There is a park nearby, lots of restaurants (good selection for take out), and a grocery store. There was a pharmacy right out the front door of the hotel - Jourdanpharma. Covid tests were 29 euros - Michael and his staff were friendly and compassionate - great customer service. Once I tested negative, it was easy to get the required documentation to fly home. Given our circumstances, the hotel staff made our stay less stressful. We would definitely stay at this hotel again.
Dear Mrs Louise, First of all I would like to thank you for staying at The Sofitel Brussels Europe. We very much appreciate your comments regarding your recent visit and we are more than grateful that you have taken the time to share your feedback on TripAdvisor. It has been absolute pleasure for Mr. Deniau and myself to provide you with our assistance. We are so delighted to learn that you were fully satisfied by your stay with us , more particularly the comfort of MyBed, the amenities presents in the rooms, the location of our property, even with the given circonstances. Please rest assure that I will share your comments with our team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager
Catatan Tripadvisor 3.0/5
hantsbay Couples - Ulasan TripAdvisor tersertifikasi
Hotel is beautifully appointed and in a good location. The breakfast selection was very good. The hotel advertises valet parking and I had checked this by email beforehand (and chose the hotel for this reason). I wanted a stress-free experience as we had driven all the way from the UK that day. On arrival the (directed) space out front of the hotel was cordoned off with queue barrier posts, and with no sign of any staff I had to move these in order to get the car off the busy street. At the desk I asked about the valet parking and was told to just park it myself in the garage around the corner. This was a big disappointment and very unlike the service I have received in Sofitels elsewhere. I complained and they at least refunded the cost of the parking (32 EUR), though with a parting shot of "most people like to park their own cars". Not the point! We were also disappointed to discover that the air conditioning was switched off, supposedly due to some local emission by-law. It was a warm day outside and much warmer in the room. As a result we didn't get much sleep. This ought to be made clear when booking.
Dear Madam, Dear Sir, First of all I would like to thank you for staying at The Sofitel Brussels Europe. We very much appreciate your evaluation and comments regarding your recent stay with us. It is a pleasure to receive positive feedback. We are more than delighted to notice that you were fully satisfied by your recent visit and more particularly with the atmosphere and location of our property, the breakfast selection. However I am very sorry to learn the inconvenience faced at your arrival with the valet parking that is propose everyday from 7AM until 11PM. Please rest assure that I will inform the concern head of department in order to avoid similar situation in the futur. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager
Dalam Kemitraan dengan TripAdvisor