Novotel Rayong Star Convention Centre 4성

고객 평점 (ALL 평가) 4.6/5 1,002 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Rayong Star Convention Centre - Image 1
Novotel Rayong Star Convention Centre - Image 2
Novotel Rayong Star Convention Centre - Image 3
Novotel Rayong Star Convention Centre - Image 4
109 Sukhumvit Road, Tha Pradu, Muang Rayong District, 21000 RAYONG, 태국

호텔설명

숙박

호텔 위치

Novotel Rayong Star Convention Centre

109 Sukhumvit Road, Tha Pradu, Muang Rayong District
21000 RAYONG
태국

GPS:12.68642, 101.27022

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

FOOD EXCHANGE

All Day Dining restaurant, serving flavorful food inspired by international cuisines. Located on the lobby floor, the stylish and bright dining room can seat up to 220 guests, providing plenty of space for families and business travelers.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  1,002 리뷰

고객 평점 5.0/5

Sungjae L. 비즈니스 - 전체(All) 통지 확인

직원들 모두 맑은 미소 친절 서비스 너무나 좋았습니다

Dear Sungjae L., Thank you very much for taking the time to share such a comprehensive and thoughtful review of your recent stay with us. We are truly delighted to learn that you had an excellent overall experience and that you found our accommodation comfortable. Your kind words describing our team as “smiling angels” are sincerely appreciated. It is especially rewarding to know that our reception, cafeteria, and housekeeping teams all contributed positively to your stay through their warm and friendly service. Your recognition will certainly be shared with the entire team. We are also grateful for your outstanding ratings across many aspects of your visit, including cleanliness, breakfast selection, and overall service consistency. It is encouraging to know that our efforts toward sustainability are noticed and valued. At the same time, we sincerely regret that certain elements of your ALL Accor Gold membership experience did not meet expectations. Please accept our apologies for the oversight regarding your welcome drink and welcome amenity, as well as the level of recognition during your stay. This is certainly not reflective of the standards we strive to uphold, and your feedback has been shared with the relevant teams to ensure improvements are made. We also appreciate your constructive comments regarding the fitness centre, pool, in-room dining, and sustainable initiatives, as these insights are invaluable in helping us enhance our facilities and services. Thank you once again for your generous feedback and recommendation. We truly value your support and look forward to the opportunity of welcoming you back for an even more seamless and enjoyable experience in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

고객 평점 5.0/5

Songjae L. 비즈니스 - 전체(All) 통지 확인

직원들 친절함에 감동

Dear Songjae L., Thank you very much for sharing your wonderful feedback following your recent business stay with us in Rayong. We are truly delighted to learn that you rated your overall experience and described your stay as “Comfortable and friendly.” It is especially rewarding to know that you were impressed by the kindness of our team. Your generous comments regarding our staff, cleanliness, WiFi, check-out experience, and dining services mean a great deal to us. We are also pleased that you enjoyed the delicious food, including lunch, dinner, and in-room dining, as well as our bar and Executive Lounge services. Your kind recognition will certainly be shared with our culinary and service teams. Thank you once again for your trust and for recommending us. We truly look forward to welcoming you back for another comfortable and memorable stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

고객 평점 5.0/5

Jisun L. 가족 - 전체(All) 통지 확인

프론트, 컨시어지, 레스토랑, 바의 직원들이 친근하고 친절합니다. 수영장 물이 깨끗하고, 넑고 쾌적합니다. 주변에 다양한 시장이 많아 재밌습니다. 3박 동안 조식은 약간 아쉬웠습니다. 매일 메뉴 구성에 조금씩 변화가 있으면 더 좋을 것 같습니다.

Dear Jisun L., Thank you very much for taking the time to share such a detailed and thoughtful review following your recent family stay with us. We are truly honored to have been part of your family anniversary celebration and are delighted to know that this special occasion was made even more memorable during your time at our hotel. We sincerely appreciate your kind compliments regarding our friendly and attentive team across the Front Desk, Concierge, Restaurant, Bar, and Executive Lounge. Your recognition of our colleagues, particularly those who recommended local restaurants and attractions, as well as the team members who prepared the anniversary room decoration, means a great deal to us. We will be sure to share your generous feedback with them, as it serves as wonderful encouragement. It is also gratifying to learn that you enjoyed our spacious and clean swimming pool, convenient location surrounded by vibrant local markets, and the overall comfort and cleanliness of your accommodation. We are equally pleased that you were satisfied with the recognition received as a valued Platinum member of ALL – Accor Live Limitless, and that both the welcome drink and amenities met or exceeded your expectations. At the same time, we sincerely thank you for your constructive comments regarding the breakfast variety, WiFi speed, fitness centre, and ease of access. Please be assured that your feedback has been shared with the relevant departments for careful review, as we continuously seek opportunities to enhance our guests’ experience. Thank you once again for your outstanding ratings and for your continued loyalty as a Platinum member. We truly look forward to welcoming you and your family back for another memorable and exceptional stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

고객 평점 4.5/5

Jaesung Y. 비즈니스 - 전체(All) 통지 확인

헬스장, 수영장 및 조식이 좋았어요

Dear Jaesung Y., Thank you very much for taking the time to share such a detailed review of your recent business stay with us. We are truly pleased to learn that you enjoyed our gym, swimming pool, and breakfast selection. It is also wonderful to know that you appreciated the daily housekeeping service and the overall cleanliness of the hotel. Your positive ratings across many areas, including arrival, accommodation, WiFi, and sustainability efforts, are sincerely appreciated. In particular, your kind comments about our team’s friendly manner and the “quietly checking” and attentive service mean a great deal to us. We believe that genuine hospitality is often expressed through thoughtful and discreet care, and we are delighted that this made a positive impression on your stay. Thank you as well for recognizing our sustainable initiatives, including our efforts to reduce single-use plastics and promote local and seasonal products. Your acknowledgment encourages us to continue improving in this important area. We truly appreciate your recommendation and look forward to welcoming you back again for another pleasant and comfortable stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

고객 평점 3.5/5

Sun K. W. 가족 - 전체(All) 통지 확인

2박후 좋아서 다시 갔습니다. 그러나 2번째방은 작은 문제들이 많더군요. 카드키넣는곳이 부서지고 체중계에 건전지가 없고 조명이 간혈적으로 깜박이고 옷걸이는 한개가 빠져있고 프런트는 미안하다는 말한마디없고 그저 ok, 알겠다. 고쳐주겠다. 뿐이였습니다. 머무는것으로 끝나기엔 4성호텔의 대처가 아쉽습니다.

W. Sun Kyoung님께, 소중한 시간을 내어 Novotel Rayong Star Convention Centre 이용 소감을 작성해 주셔서 진심으로 감사드립니다. 또한 다시 한 번 저희 호텔을 재방문해 주신 점에 대해 깊이 감사의 말씀을 드립니다. 먼저, 두 번째 투숙 중 객실 시설 상태 및 프런트 데스크 응대와 관련하여 불편과 실망을 드린 점 진심으로 사과드립니다. 카드키 슬롯, 체중계, 조명, 옷걸이 등 객실 내 세부적인 관리 부분과 더불어 직원의 충분한 공감과 사과가 전달되지 못한 점은 4성 호텔로서 매우 아쉬운 부분이며, 고객님의 소중한 의견을 무겁게 받아들이고 있습니다. 고객님께서 언급해 주신 사항은 관련 부서와 즉시 공유하였으며, 객실 점검 절차 강화 및 직원 서비스 응대 교육을 통해 동일한 문제가 재발하지 않도록 개선 조치를 진행하겠습니다. 한편, 호텔의 위치와 청결 상태, 특히 욕실에 곰팡이 하나 없이 매우 깨끗했다는 긍정적인 평가를 남겨주셔서 진심으로 감사드립니다. 이러한 말씀은 저희 직원들에게 큰 격려가 됩니다. Novotel에서는 모든 고객님께 보다 높은 수준의 서비스 경험을 제공하기 위해 지속적으로 노력하고 있으며, 고객님의 의견은 향후 서비스 품질 개선을 위한 중요한 기준으로 활용될 것입니다. 다시 한 번 소중한 피드백에 감사드리며, 다음 방문 시에는 더욱 만족스러운 투숙 경험을 제공해 드릴 수 있기를 진심으로 바랍니다. 감사합니다. Maiprae Ruengram (Pla) Assistant Front Office Manager

그 외 웹 사용자 평가 등급

  • 476 리뷰 9.2/10 위치
  • 883 리뷰 8.5/10 객실
  • 821 리뷰 9.2/10 서비스
  • 10 리뷰 9.2/10 인터넷 가격
  • 514 리뷰 8.6/10 청결도
  • 385 리뷰 9.1/10 조식
  • 329 리뷰 9.6/10 분위기
  • 254 리뷰 8.4/10 편의 시설

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