Dear Songjae L., Thank you very much for sharing your wonderful feedback following your recent business stay with us in Rayong. We are truly delighted to learn that you rated your overall experience and described your stay as “Comfortable and friendly.” It is especially rewarding to know that you were impressed by the kindness of our team. Your generous comments regarding our staff, cleanliness, WiFi, check-out experience, and dining services mean a great deal to us. We are also pleased that you enjoyed the delicious food, including lunch, dinner, and in-room dining, as well as our bar and Executive Lounge services. Your kind recognition will certainly be shared with our culinary and service teams. Thank you once again for your trust and for recommending us. We truly look forward to welcoming you back for another comfortable and memorable stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Jisun L., Thank you very much for taking the time to share such a detailed and thoughtful review following your recent family stay with us. We are truly honored to have been part of your family anniversary celebration and are delighted to know that this special occasion was made even more memorable during your time at our hotel. We sincerely appreciate your kind compliments regarding our friendly and attentive team across the Front Desk, Concierge, Restaurant, Bar, and Executive Lounge. Your recognition of our colleagues, particularly those who recommended local restaurants and attractions, as well as the team members who prepared the anniversary room decoration, means a great deal to us. We will be sure to share your generous feedback with them, as it serves as wonderful encouragement. It is also gratifying to learn that you enjoyed our spacious and clean swimming pool, convenient location surrounded by vibrant local markets, and the overall comfort and cleanliness of your accommodation. We are equally pleased that you were satisfied with the recognition received as a valued Platinum member of ALL – Accor Live Limitless, and that both the welcome drink and amenities met or exceeded your expectations. At the same time, we sincerely thank you for your constructive comments regarding the breakfast variety, WiFi speed, fitness centre, and ease of access. Please be assured that your feedback has been shared with the relevant departments for careful review, as we continuously seek opportunities to enhance our guests’ experience. Thank you once again for your outstanding ratings and for your continued loyalty as a Platinum member. We truly look forward to welcoming you and your family back for another memorable and exceptional stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Jaesung Y., Thank you very much for taking the time to share such a detailed review of your recent business stay with us. We are truly pleased to learn that you enjoyed our gym, swimming pool, and breakfast selection. It is also wonderful to know that you appreciated the daily housekeeping service and the overall cleanliness of the hotel. Your positive ratings across many areas, including arrival, accommodation, WiFi, and sustainability efforts, are sincerely appreciated. In particular, your kind comments about our team’s friendly manner and the “quietly checking” and attentive service mean a great deal to us. We believe that genuine hospitality is often expressed through thoughtful and discreet care, and we are delighted that this made a positive impression on your stay. Thank you as well for recognizing our sustainable initiatives, including our efforts to reduce single-use plastics and promote local and seasonal products. Your acknowledgment encourages us to continue improving in this important area. We truly appreciate your recommendation and look forward to welcoming you back again for another pleasant and comfortable stay in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

W. Sun Kyoung님께, 소중한 시간을 내어 Novotel Rayong Star Convention Centre 이용 소감을 작성해 주셔서 진심으로 감사드립니다. 또한 다시 한 번 저희 호텔을 재방문해 주신 점에 대해 깊이 감사의 말씀을 드립니다. 먼저, 두 번째 투숙 중 객실 시설 상태 및 프런트 데스크 응대와 관련하여 불편과 실망을 드린 점 진심으로 사과드립니다. 카드키 슬롯, 체중계, 조명, 옷걸이 등 객실 내 세부적인 관리 부분과 더불어 직원의 충분한 공감과 사과가 전달되지 못한 점은 4성 호텔로서 매우 아쉬운 부분이며, 고객님의 소중한 의견을 무겁게 받아들이고 있습니다. 고객님께서 언급해 주신 사항은 관련 부서와 즉시 공유하였으며, 객실 점검 절차 강화 및 직원 서비스 응대 교육을 통해 동일한 문제가 재발하지 않도록 개선 조치를 진행하겠습니다. 한편, 호텔의 위치와 청결 상태, 특히 욕실에 곰팡이 하나 없이 매우 깨끗했다는 긍정적인 평가를 남겨주셔서 진심으로 감사드립니다. 이러한 말씀은 저희 직원들에게 큰 격려가 됩니다. Novotel에서는 모든 고객님께 보다 높은 수준의 서비스 경험을 제공하기 위해 지속적으로 노력하고 있으며, 고객님의 의견은 향후 서비스 품질 개선을 위한 중요한 기준으로 활용될 것입니다. 다시 한 번 소중한 피드백에 감사드리며, 다음 방문 시에는 더욱 만족스러운 투숙 경험을 제공해 드릴 수 있기를 진심으로 바랍니다. 감사합니다. Maiprae Ruengram (Pla) Assistant Front Office Manager

Dear Seokhyeon K., Thank you very much for taking the time to share your feedback following your business stay with us. We are pleased to hear that you found our location convenient and appreciated the surrounding infrastructure, including the nearby supermarket and variety of dining options, which made your stay more comfortable and efficient. We sincerely apologize for the inconvenience caused by the water leakage from the ceiling. However, we are grateful for your understanding and pleased to know that our team was able to respond quickly and handle the situation effectively. Your feedback regarding cleanliness, breakfast selection, and overall services has been noted and will be shared with the relevant teams for further improvement. Thank you once again for your valuable comments and for rating your overall experience positively. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

K. Unseon님께, Novotel Rayong Star Convention Centre 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님께서 전반적인 서비스와 직원들의 응대, 조식 및 수영장 등 편의 시설에 대해 만족스러운 평가를 남겨 주셔서 진심으로 기쁘게 생각합니다. 업무로 바쁘신 일정 속에서도 다음에 라용을 여행하신다면 다시 머물고 싶다는 소감을 전해 주셔서 더욱 감사드리며, 이는 모든 팀원들에게 큰 격려가 될 것입니다. 또한 인근에 방문할 만한 장소에 대한 안내 팸플릿이 있으면 좋겠다는 소중한 의견에도 감사드립니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유하여, 향후 투숙 고객님들께 보다 유용한 지역 정보 안내를 제공할 수 있도록 개선해 나가겠습니다. 고객님의 소중한 의견에 다시 한번 감사드리며, 다음 방문 시에는 더욱 만족스러운 경험을 제공해 드릴 수 있기를 바랍니다. 감사합니다. Maiprae Ruengram (Pla) Assistant Front Office Manager

Dear Kyungbo B., Thank you very much for sharing your wonderful review and for choosing to stay with us. We are delighted to learn that you enjoyed the cleanliness of our hotel, the bright and spacious guest room, and the warm service from our team. It is also great to know that our convenient location helped make your long-term stay comfortable. We appreciate your high scores in many areas, as well as your strong recommendation. A special thank you for mentioning " Kaopang", we will happily pass along your kind words, and it will serve as great encouragement for her and the team. It was our pleasure to welcome you during your business trip, and we look forward to having the opportunity to host you again on your next visit. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Hyekyoung C., Thank you for choosing to stay with us and for taking the time to share your detailed feedback. We truly appreciate your comments, as they help us improve the experience for all guests. We sincerely apologize for the inconvenience during your check-in process when your reservation details could not be immediately located. We understand how frustrating this must have been, especially after receiving confirmation beforehand. Please rest assured that we have shared this matter with our Front Office team to ensure that guest information is properly prepared prior to arrival. We are also sorry to learn that assistance was not provided with your luggage during departure. This does not reflect the level of service we aim to deliver, and we will reinforce our service standards with our staff to prevent such situations from happening again. Your additional comments regarding recognition of membership benefits, welcome drink entitlement, and support from our concierge and Accor systems have also been carefully reviewed. We apologise for not meeting your expectations in these areas and are committed to improving service consistency for our ALL members. It is wonderful to know that you were satisfied with your room, cleanliness, breakfast, our team’s hospitality, and Wi-Fi connection. We truly appreciate your kind words. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Sanghoon K., We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear jiyeon N., Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our clean facilities, convenient location, and the breakfast options. Our chefs will be thrilled to know that you appreciated the noodles and found the breakfast offerings diverse and satisfying. However, we sincerely apologize for the inconvenience caused by the noise and the group teams. We understand how disruptive this must have been. We strive to maintain a peaceful and comfortable environment for all our guests, and it is clear we fell short during your stay. We will certainly address this issue with our management team to ensure better noise control and consideration for all guests in the future. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Best regards, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Jinho J., Thank you for sharing your experience at the Novotel Rayong Star Convention Centre. We are sorry that our facilities did not meet your expectations, we should have handled this this better; please allow me to express my sincerest apologies for this shortcoming. Your feedback has been taken to our heart and shared among our team to improve going forward. At Novotel Rayong Star Convention Centre, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000