Dear Mr. Seungmo K., Thank you very much for your perfect rating and for sharing your kind feedback with us. We are truly delighted to know that you had a comfortable stay and that you found the hotel clean, well organized, and supported by our friendly team. Your encouraging words mean a great deal to all of us, and they motivate our team to continue delivering warm hospitality and a pleasant experience for every guest. We sincerely look forward to welcoming you back again soon to Novotel Marina Sriracha & Koh Si Chang for another relaxing and enjoyable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Mr. Sanghun K., Thank you very much for your kind review and for rating your stay so positively with us. We are truly pleased to know that you appreciated the friendliness of our team and the excellent service provided, especially the hotel–airport pick-up support. Your recognition means a great deal to us, as our team always strives to ensure a smooth and comfortable experience for our guests from arrival to departure. Your encouraging feedback will certainly be shared with our colleagues. We sincerely look forward to welcoming you back again soon to Novotel Marina Sriracha & Koh Si Chang for another pleasant stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Yousun J. Thank you very much for your wonderful rating of 90 and for sharing your kind feedback. We are truly delighted to hear that you had a comfortable and relaxing stay with us. It is lovely to know that you enjoyed the refreshing sea view, our lounge facilities, and the warm hospitality of our team. Your kind words about our friendly staff mean a great deal to us and will certainly be shared with everyone. We sincerely look forward to welcoming you back again for another peaceful and enjoyable stay. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Sangjun P., Thank you very much for sharing such a detailed and thoughtful review of your group’s stay with us. We are delighted to know that your booking and check-in process went smoothly, and that our staff’s friendliness and the convenient location made your repeated visits enjoyable. It is truly encouraging to hear that you continue to choose our hotel time and again. We greatly appreciate your constructive feedback regarding the breakfast. While many first-time guests find it satisfying, we understand that for our valued repeat visitors, variety is important to keep the experience fresh. Your suggestion to expand the menu with more options such as fruit and bread is very helpful, and we will take this into consideration as we continue to improve. If we are already working on enhancing our breakfast offerings, we will make sure to communicate these updates more clearly so that our guests are aware of the improvements. We are also pleased to hear that your group was well accommodated, with facilities that were clean and well maintained. Your recognition of our ability to handle special requests is very encouraging for our team. Thank you again for your loyalty and for taking the time to share such valuable insights. We look forward to welcoming you and your students back in the future, and we will strive to make each stay even more enjoyable. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Khun Jihyun k. Thank you very much for sharing your wonderful review and for rating us 8.0! We are delighted to hear that you enjoyed a comfortable staycation and appreciated our friendly staff, clean rooms, and beautiful sea view. Your kind words truly motivate our team to continue delivering excellent service. We sincerely look forward to welcoming you back again for another relaxing stay in the near future. Warm regards, Sirinthip"Pooh"Inpakdee Assistant Front Office Manager

Dear Khun C., Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed the beautiful view from the higher floors, as well as the friendliness of our staff and the overall condition of our facilities. We sincerely apologize for the inconvenience caused by the low temperature in the corridor and the low water pressure in your room. Please rest assured that our team is already reviewing these concerns to ensure better comfort for our future guests. Your comments are truly appreciated, and they help us improve the quality of our services. We hope to have the pleasure of welcoming you back again, and we will do our best to make your next stay even more comfortable. Warm regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

Dear Khun Hyungsun K., Thank you very much for sharing your experience and for your kind words. We’re delighted to hear that you enjoyed the clean rooms, comfortable bedding, and the beautiful sea view from your room. It’s wonderful to know that you also enjoyed our beef stew and pumpkin soup at the restaurant. Your feedback is greatly appreciated and encourages our team to continue providing excellent service and dining experiences. We look forward to welcoming you back for another relaxing and enjoyable stay. Warm regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

Dear Khun S y. K., Many Thanks for taking the time to review the hotel. I have reviewed your feedback with the culinary team. Your kind words mean a lot to us and motivate us to improving service. We appreciate your concern, this is certainly not the standard of service we strive for, and we apologize for falling short of your expectation. We’ve addressed this issue with our management team to dive out staff to improve service. We value your feedback and would appreciate the opportunity to come back stay with us again. Sincerely, Sirinthip(Pooh)Inpakdee Assistant Front Office Manager