Dear Hyejoung Y., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the peaceful atmosphere, comfortable stay, and friendly service provided by our team. We also appreciate your kind comments regarding our food and beverages. Regarding your comment about the restroom and shower signage displaying Chinese characters, we sincerely apologize for any inconvenience this may have caused. Our team has checked the signage within the hotel premises; however, we have not yet been able to identify the location you referred to. We would greatly appreciate it if you could kindly let us know where you encountered the signage or provide us with a photo, if available. This would help our team investigate the matter further and take the appropriate action. Thank you again for bringing this to our attention. We truly value your feedback and look forward to welcoming you back for another pleasant stay. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Dear Donghui W., Thank you very much for sharing your lovely feedback and for choosing Veranda Resort Pattaya for your stay. We are delighted to hear that you had a pleasant and comfortable two-night stay with us. It is wonderful to know that our team’s warm smiles and welcoming service contributed to making your trip a memorable one. Your kind words are truly appreciated and will be shared with our team as an encouragement to continue providing heartfelt service to all our guests. Thank you once again for staying with us. We look forward to welcoming you back to Veranda Resort Pattaya for another enjoyable and relaxing experience in the future. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection

Dear Taehyeong K., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found the overall experience clean and satisfying. At the same time, we sincerely apologize for the inconsistency in service attitude you experienced during your stay. Providing warm, attentive, and professional hospitality consistently across all departments is extremely important to us, and we regret that we were unable to fully meet your expectations on this occasion. Your comments have been shared with our management team for further review and coaching, as we continuously work to improve our service standards and ensure a more seamless guest experience. We truly appreciate your feedback and hope to have the opportunity to welcome you back again for a much-improved stay in the future. Kind regards, Veranda Resort Pattaya Na Jomtien – MGallery Collection.

Dear Andy J., Thank you very much for sharing your feedback following your recent stay with us. We are delighted to hear that you enjoyed our ocean-view pool, private beach, and the excellent breakfast. Regarding the shuttle service to Pattaya Center, please kindly note that the service is unavailable on weekends due to heavy traffic conditions, which may affect the travel time and guest convenience. Nevertheless, we truly appreciate your feedback and understand the inconvenience this may have caused. Thank you once again for your kind comments, and we sincerely hope to have the pleasure of welcoming you back again in the near future. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien MGallery Collection.

Dear Jang S. K., We are glad to hear that you enjoyed the quiet location, the ocean view from your room, and the beautiful sunsets each evening. It’s also great to know that the rooftop restaurant and our shuttle service were convenient and added to your stay. At the same time, we appreciate your constructive comments regarding the hotel’s size, the ocean view, and the pool area. Your suggestion to add shaded sunbeds near the pool has been shared with our team for consideration, as we continuously strive to improve our guests’ comfort and experience. We truly value your input and hope to welcome you back for another stay, where we aim to make your experience even more enjoyable. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien MGallery Collection

Dear Byoung h. S., Thank you very much for sharing your detailed feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our swimming pool and appreciated the friendliness of our team. Your kind words truly encourage us to continue delivering warm and attentive service. We also appreciate your comments regarding the lounge facilities and food selection. While we do not have a dedicated lounge for ALL Platinum members, we are pleased that you were able to enjoy our lounge next to the restaurant area and our cocktail hour offerings. Your feedback about the finger food variety is well noted and will be shared with our team for further consideration and improvement. Thank you once again for your constructive feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another uplifting and enjoyable experience in the near future. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien MGallery Collection.

Dear Wonyong C., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien M Gallery Collection

Dear Sangmi P., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien M Gallery Collection

Dear YiJae R., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. Thank you for your feedback regarding the facilities and dining that you mentioned. We are always striving to meet your expectations, and we will make improvements based on your valuable insights. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien M Gallery Collection.

Dear Siyong J., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien M Gallery Collection

Dear Kyoungah A., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Preeyaporn Thongkum Guest Experience Manager Veranda Resort Pattaya Na Jomtien M Gallery Collection.

Dear Sangsoo L., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preeyaporn T. Guest Experience Manager

Dear Heungjun P., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preeyaporn T. Guest Experience Manager

Dear Leah H., We very much appreciate your comments regarding your stay at the Veranda Resort Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Preeyaporn T. Guest Experience Manager

Dear Mira J., Thank you for taking the time to tell us about your experience at the Veranda Resort Pattaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; The old furniture, broken minibar door, dust everywhere therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Preeyaporn T. Guest Experience Manager

Dear Jee eun S., Thank you for taking the time to tell us about your experience at the Veranda Resort Pattaya - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Preeyaporn T. Guest Experience Manager

Dear d. C., Thank you for sharing your feedback about your recent stay. I appreciate you taking the time to highlight your concerns, as they allow us to better understand areas that need improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Preeyaporn T. Geust Experience Manager