Mercure Rayong Lomtalay Villas & Resort 4성

고객 평점 (ALL 평가) 4.4/5 1,367 리뷰

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Mercure Rayong Lomtalay Villas & Resort - Image 4
235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand, 21190 RAYONG, Thailand

호텔설명

호텔 추가 정보

  • New beach Destination

  • Local experience

  • Large Meeting Facilities

  • Pet Friendly

  • The trendiest destination beach resort

숙박

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호텔 위치

Mercure Rayong Lomtalay Villas & Resort

235 Moo 3 Tambon Kram, Amphur Klaeng, Thailand
21190 RAYONG
Thailand

GPS:12.6451, 101.63208

전화
팩스 +66 38 648 666

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 애완 동물 동반
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  1,367 리뷰

TripAdvisor 평가  4.0/5  42 리뷰

Mistake from Reservation but Hotel is good

트립어드바이저 평점 4.0/5

Chidchanok_M15 TripAdvisor 인증 리뷰

Review Mercure Rayong Lomtalay Villas & Resort 🌊🌴 ห้องพักฝั่ง garden wing ดีมากกก โปร่งโล่ง ลมพัดตึง ลอนผมกระเบิ่ง ห้องพักฝั่ง ocean view กว้างมาก ระเบียงก็กว้าง ใหม่ สะอาดมากๆเลยค่ะ ห้องน้ำก็กว้างกว่าทุกที่เท่าที่เคยพักมา อาหารเช้า หลากหลาย อาหารรสชาติดี ชอบมากคือ มีหมูชะมวงด้วย ปลื้มมม สระว่ายน้ำก็กว้างมาก ถ่ายรูปสวย พี่รปภ.อธิบายดีเพราะเราไปวนเข้า ocean wing ก่อน ก็อธิบายบอกทาง พนง.check-in คุณเดียร์พูดดีมาก ทั้งๆที่เคสเรามีปัญหา เพราะ reservation คุณ poon ทำ booking ผิด ผิดทั้ง type ห้อง ผิดทั้งราคาห้อง ไม่ว่าจะจอง 3 คน/ห้อง 2คน/ห้อง หรือ type ต่างกันก็ราคาเดียวกัน ซึ่งแพงกว่าราคาปกติทั่วไป ไปรบกวนทาง Lobby 2-3 รอบ เพราะแจ้งว่ามีกรุ๊ปลง ขอเคลียกรุ๊ปก่อน และยืนยันว่าทำไรไม่ได้ เพราะทาง reservation ทำมาแบบนี้ วุ่นวายไปหมด check-in 4 โมง เสียเวลาเคลียเคสไป 2 ชม. กว่าจะจบ ขอบคุณคุณเดียร์และขอโทษพี่พนง.ทุกคนที่ทำให้วุ่นวาย แต่มันก็ไม่ควรจะเกิดเรื่องแบบนี้ขึ้น ที่เหลือในการบริการดีหมดทุกอย่าง ห้องอาหาร คุณอุ้มบริการดีมาก รวมถึงพี่ที่บาร์จำตอนกลางคืนชื่อจำไม่ได้ แต่พี่เขาพูดขอบคุณค่ะ ทุกคำเลย น่ารักมาก มีโอกาสได้เจอเชฟใหญ่ คุณเชฟเชษด้วย เลยชื่นชมเรื่องอาหาร breakfast ไปว่าอร่อยมากกก เดินตัดวนอยู่หลายรอบ chocolate ที่ทำขายก็อร่อยมาก เสียดายที่ไม่ได้เล่นน้ำเพราะเสียเวลาตอนเช็คอินไปเยอะ ตอน check-out พนง.น่ารักทุกคน platinum ไม่มี welcomeให้ วางไว้ให้ในห้องที่ booking ผิด พอเคลียเคสจบได้ห้องตามที่จองมา ไม่มีมาวางไว้เหมือนห้องแรก ก่อนกลับมีไปแลก welcome drink กับคุณอุ้ม ซื้อ chocolate กลับบ้านเพิ่มอีกด้วย หวังว่ารอบหน้า rooptop เปิด จองห้องพักไปจะไม่มีปัญหาเรื่อง booking อีกนะคะ 🥹🥲🙏🏻

Very good stay. But still room to improve

트립어드바이저 평점 4.0/5

JMPFF TripAdvisor 인증 리뷰

Location is great. New facilities. Nice, friendly and helpfull staff. Room was huge, with a big balcony , but a chair would be a good thing to have. Nice bed and mattress. Bathroom was nice, but we missed where to hang our towels, after bath, same for the swim wear, after swim. And we did not like the lavatory outside the bathroom and inside the room.. Water pressure also changed too much. Swimming pool was pleasant, with good and new longues and sunshades. Breakfast (on the older location...a small inconvenient) was good enough.

Thank you for your detailed feedback! We're happy to hear that you enjoyed the location, new facilities, and friendly, helpful staff. We're also glad you liked the room and swimming pool. We appreciate your suggestions regarding towel hooks and the lavatory placement, as well as the water pressure, and will certainly consider these for improvement. We also understand your concerns about the breakfast location and will look into ways to make it more convenient for our guests. Thank you again for your valuable input, and we hope to welcome you back soon! Sincerely, Mercure Rayong Lomtalay Villas and Resort,

불편하고 어이없는호텔.

고객 평점 1.5/5

H. 가족 - 전체(All) 통지 확인

1.주차장이 300m멀리 떨어져 있어 너무나 불편함. 2.아메리칸익스프레스 카드 거부하는호텔 처음봤다. 3.반려견 비용은 추가로 받으면서 아무런 준비도 안된호텔. 4.호텔 숙박비에비해 시설 너무낡았고 더러울정도. 5.호텔오너가 돈이없는 사람같다. (돈독오른사람같다)

Dear Khun H. Gangbum님께, Thank you for sharing your feedback. I’m sorry to hear that your experience did not meet your expectations. We value your insights and take them seriously. We understand that the parking situation can be inconvenient, and we are actively exploring ways to improve this for our guests. Regarding payment methods, we appreciate your input and are reviewing our options to better accommodate all guests. I apologize for any issues you encountered with our pet policy and facilities. Your comments about cleanliness and maintenance are important to us, and we will address these concerns with our team to ensure improvements are made. We aim to provide a welcoming atmosphere, and I regret that we fell short during your stay. Your feedback is vital for us to enhance our services. We hope to have the opportunity to welcome you back and provide a better experience in the future. Sincerely, Your stay at Mercure Rayong Lomtalay Villas & Resort

A Mercure that flatters to deceive

트립어드바이저 평점 2.0/5

pablo6804 TripAdvisor 인증 리뷰

The Mercure Rayong flatters to deceive. Everything looks nice enough until you start to discover that nothing is really that good (apart from the lovely beach). The staff do try hard to please though. First, the area on which the hotel is located is simply not large for the number of guests staying there. For example, there is not enough parking and not enough places to sit around the smallish pool. The pool is a strange shape: it looks lovely and is probably great for children splashing around and playing, but definitely is not for doing laps or any proper swimming. The fitness room is very pleasant, but only has one treadmill, one exercise bike and some free weights so, again, is insufficient for the needs of the guests. The villa room itself looks nice on entry and is adequate though feels a bit like being in prison given there is no view. The bed was comfy and the shower worked well. However, having stones around the bath is not a great idea for the elderly or anyone with impaired vision. As for the buffet breakfast, it looked terrific on first view but actually lacked quality. I was also served one of the worst omelettes I have ever had at a hotel - quite an achievement! We tried room service which was also adequate but certainly not particularly good or memorable. I too was not aware that this is a pet-friendly hotel when I booked. My error, but like other reviewers, we do not enjoy animals peeing and worse nearby where we are trying to relax. All in all, not a hotel I would recommend or stay at again.

We are sorry that your recent stay did not meet your expectations. Thank you very much for sharing the details of your disappointment so that we can continue to improve our service. We hope to have the opportunity to welcome you back again in the future. Sincerely, Mercure Rayong Lomtalay Villas & Resort

Three stars maximum. Dogs poo and pee uncontrollably basically anywhere. Slow service.

트립어드바이저 평점 3.0/5

unalomew 가족 - TripAdvisor 인증 리뷰

Room wasn’t ready for check-in even after 3pm. We got a room on 2nd floor which has a plunge pool, although the pool water was very cloudy like it’s never been properly clean. The plunge pool was located at the balcony below a nearby condominium so we had zero privacy. The window frame isn’t connected to the wall leaving an inch gap between the balcony and bedroom, therefore noises, mosquitoes, gecko can go through this gap. Service is slow. Being a pet-friendly hotel makes public place dirty. In one morning, a dog pooped around the swimming pool where everyone walked barefoot. Another dinner time, another dog peed on the sofa. Dogs are cute, but they are not hygienic. We see stains everywhere. I have to really avoid pets hotel from now on. I like the little island in front of the hotel though. And the beach is relatively clean.

Thank you for staying with us recently and for taking the time to share your comments. I have taken note of your feedbacks and passed this on to our team for the immediate actions to ensure the pleasant stay for our guests. Thank you once again for staying with us. We anticipate delivering another holiday that is equally memorable for you in the nearly future. Best Regards, Mercure Rayong Lomtalay Villas and Resort

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 374 리뷰 8.4/10 위치
  • 765 리뷰 7/10 객실
  • 750 리뷰 7.6/10 서비스
  • 11 리뷰 8.9/10 인터넷 가격
  • 303 리뷰 6.4/10 청결도
  • 277 리뷰 9.1/10 분위기
  • 242 리뷰 8/10 조식
  • 126 리뷰 4.9/10 가격 대비 가치

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