Dear Ms. Leah H., Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the crowded Club Lounge and the misunderstanding during check-out. As your stay coincided with a long weekend in Thailand, the hotel and surrounding areas were particularly busy. Nevertheless, we did our best to make your stay more comfortable, including arranging early check-in and extending complimentary Club Lounge access for your second room. Regarding the detailed statement, we have already sent the requested document to you by email and hope that you have received it. We sincerely apologize for any misunderstanding regarding the billing and check-out process. We also regret that your interaction with our team member at check-out did not meet our usual service standards. Your feedback has been shared with the relevant team for further improvement. Thank you again for your understanding, and we hope to have the opportunity to welcome you back for a more enjoyable experience. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Sujung L., Thank you for taking the time to share your feedback following your recent stay at Mövenpick Siam Hotel Na Jomtien Pattaya. We sincerely regret to learn that your experience did not meet your expectations in some areas. We are sorry to hear your comments regarding the condition of our facilities, guest room, furnishings, restaurant, and pool area. We also regret that the room's cleanliness, dampness, air conditioning, and the condition of the pillows did not provide the comfort you expected. Please rest assured that your feedback has been shared with our Housekeeping, Engineering, and management teams for immediate review and follow-up. We are equally disappointed to learn that our Chocolate Hour did not meet your expectations. Your comments have been shared with our Food & Beverage team as we continuously look for ways to improve the quality and overall guest experience. While we are pleased that you appreciated our peaceful and secluded location, we are truly sorry that the rest of your stay fell short and left you wishing to leave early. This is certainly not the experience we strive to deliver. Thank you once again for your honest and constructive feedback. We genuinely value your comments, as they help us identify areas for improvement. We hope you will give us another opportunity in the future to restore your confidence in Mövenpick and provide you with the memorable experience you had anticipated. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Ms. K., Thank you very much for sharing such a wonderful review of your recent stay at Mövenpick Siam Hotel Na Jomtien Pattaya. We are truly delighted to know that your family enjoyed a comfortable and happy stay, and that the environment was well suited for children to play and relax. It is especially rewarding to hear that our team’s friendliness and hospitality contributed positively to your experience. We are also pleased that you appreciated the pre-arrival upgrade arrangement, welcome amenities, and recognition as an ALL – Accor Live Limitless Platinum member. Your kind feedback regarding the pool bar, dining experiences, Executive Lounge, fitness facilities, and kids’ services is greatly appreciated and will be shared with the respective teams. Thank you once again for your trust and for recommending us so highly. We look forward to welcoming you and your family back for another joyful seaside getaway in the near future. Warm regards, Patcharakrit Apinaowaniwet (Leng) Front Office Manager

Dear Khun Jinsoo K., Thank you very much for your kind review. We are delighted to hear that you enjoyed your comfortable stay, the spacious and clean room, as well as the beautiful views of the beach and swimming pool. It is wonderful to know that you would recommend us as a family resort. Regarding our location, while we are situated a bit away from the city center, we do offer a complimentary shuttle service for our guests’ convenience. In addition, our private beach provides a nice and relaxing atmosphere, perfect for a peaceful getaway. We truly hope to have the pleasure of welcoming you and your family back again in the near future. Warm regards, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Kyujong K., 저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다. 감사합니다. Maria Zyablitseva Assistant Guest Experience Manager

Dear Woohyeok C., We very much appreciate your comments regarding your stay at the Mövenpick Siam Na Jomtien Pattaya. It is always a pleasure to receive positive feedback, and we are delighted to hear that you enjoyed our lounge and the friendliness of our staff. Your kind words will be shared with the team as they serve as great motivation for us to continue delivering exceptional service. We also appreciate your constructive feedback regarding the room furniture and pool temperature. Please rest assured that we continuously strive to enhance our facilities and guest experience. Thank you once again for sharing your experience. We truly look forward to welcoming you back for another memorable stay. Sincerely, Maiprae Ruengram (Pla) Assistant Guest Experience Manager

Dear Jinjung K., Thank you for taking the time to tell us about your experience at Mövenpick Siam Na Jomtien Pattaya. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We sincerely regret the inconvenience you encountered during breakfast and understand how frustrating it must have been to find your table reassigned without prior notice. Please rest assured that we are taking the appropriate measures to address this issue with our team to prevent such occurrences in the future. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maiprae Ruengram (Pla) Assistant Guest Experience Manager

L. Dongguen님께, Mövenpick Siam Na Jomtien Pattaya 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Aekachai Phadyenjai (Ekkie) Executive Club Lounge - Manager

K. Minyoung님께, Mövenpick Siam Na Jomtien Pattaya 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Maiprae Ruengram (Pla) Assistant Guest Experience Manager