Rixos The Palm Luxury Suite Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 821 reviews

Rixos The Palm Luxury Suite Collection - Image 1
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East Crescent Plot 40, Palm Jumeirah, 2 DUBAI, United Arab Emirates

Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Our accommodation(s)

Hotel location

Rixos The Palm Luxury Suite Collection

East Crescent Plot 40, Palm Jumeirah
2 DUBAI
United Arab Emirates

GPS:25.12174, 55.153751

Telephone
Fax +971 423 1 05295

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  821 reviews

TripAdvisor Rating  5.0/5  9,720 reviews

Certificate of excellence 2024

Average and not worth the money you pay

TripAdvisor rating 3.0/5

ahmed m TripAdvisor review

We stayed at Rixos towards the last week of April 2024, I am frankly surprised that this establishment is a 5 star hotel. The rooms were extremely dirty and outdated, the Tv was old and there was dust everywhere in the room. We were happy with the service from the staff who were all friendly and pro-active. The buffet was limited and very often offered the same food each day. Kids club, Beach and the other pools and amenities were good and what you expect from any resort. But overall i would say there are definitely better hotels to stay especially in a place like Dubai. We didn't feel as if we received our money's worth . I would recommend everyone who's booking at the rixos to please ensure you get a refurbished room and do not rely on the buffets as they are so standard and tasteless

Expectations from the Rixos the palm were very high but did not get that in reality.

TripAdvisor rating 3.0/5

Bhatreyaz Families - TripAdvisor review

Well the hotel itself is good. Although there are many minuses but can live with it. But as I see staying with small kids is not a good experience here at Rixos. Food available is not for small babies. Baby food available is only vegetables in glass jars. Only once chicken and rice was available. Whenever we ask for the chicken and rice we get a reply that it is finished. Blenders are available but they also do not work all the time. There are mosquitoes everywhere. My kids have mosquito bites on whole bodies and we complained about it but no measures were taken. Room air conditioners are working not as per the given temperature. Either very cold or very warm.

Dear Reyazbhat, Thank you for your feedback regarding your recent stay at Rixos The Palm. We understand that your expectations for the hotel were not fully met, especially when it comes to catering to the needs of your young children. We sincerely apologize for the inconvenience caused by the limited food options for babies, malfunctioning blenders, and the mosquito issue. We strive to provide a comfortable and enjoyable experience for all our guests, including families. Your feedback helps us identify areas for improvement. We would appreciate the opportunity to discuss your experience in more detail and explore ways to better serve families with young children in the future. Would you be open to having a conversation with us? We are happy to discuss your concerns and work towards regaining your trust. You can reach me via maryia.isachenka@rixos.com. I look forward to hearing from you. Sincerely, Maryia Isachenka Guest Relations Manager Rixos The Palm Hotel & Suites Dubai

THIS IS NOT 5 STAR!!!!!

TripAdvisor rating 2.0/5

Hayfyk TripAdvisor review

I have stayed at so many hotels in Dubai and this has been the worst. The hotel is generally very dated, the rooms are dark and dull, the wood in the bathroom had warped, it was very tired. The cleaning service is close to non existent, we would get back to our room at 5pm to shower and the cleaners hadn’t even been to clean the room and change the towels, when we called reception they would say we will send the cleaners to you now, which was useless to us as we all needed to get showered and ready to go out, in 9 days I think our room was cleaned 3 times. Every time we told the manager we were unhappy with the room cleaning he would offer us to change rooms to a newer room which was the same size. Firstly that would not help improve the cleaning service, and secondly who really wants to move rooms once your all unpacked and have 2 small children. The food in the buffet is the same everyday, and the selection of food is very poor. The head chef admited to us that they cater for the Russians, so if your British don’t bother, no Brit eats chicken nuggets and chips for breakfast! There’s no pizzas for kids at lunch time or sandwiches around the pool, it’s really bland. The ala carte restaurants are nice but you can only eat at these 3 times unless you complain about the food then they will book you the restaurants for every night, crazy really! The pool area is dated too, the service around the pool is so slow it’s quicker to stand at the bar and order a drink then wait for the waiters to bring it. The fruit hut is a positive as you can get cut up fruit around the pool, but no lunches can be eaten around the pool, you have to go an sit at one of the restaurants for lunch. We stayed at the rixos Abu Dhabi which was so lovely and this hotel was nothing like it, I would never say this hotel is 5 stars! Please look at other options before booking, there are far nicer hotels in Dubai, this was not a cheap holiday so we were very disappointed. The best part was being greeted by Jarvid in reception each day, such a lovely friendly person. Rixos dubai - you have a lot of work to do to make this a good hotel, I gave you feedback while I stayed with you and I think it’s only fair that others thinking of booking get to hear the feedback too.

Dear Hayfyk, Thank you for taking the time to leave a review about your recent stay at Rixos The Palm Dubai. We take all guest feedback very seriously, and we appreciate you sharing your concerns. We are truly sorry to hear that your experience at our hotel did not meet your expectations, particularly regarding the cleanliness of your room, the variety of food options, and the service around the pool. This falls short of the standards we strive to deliver for all our guests. We would like to understand your experience in more detail and explore ways to improve your future stays with Rixos Hotels. Would you be open to having a conversation with us? We are happy to discuss your concerns and work towards regaining your trust. You can reach me via maryia.isachenka@rixos.com. I look forward to hearing from you. Sincerely, Maryia Isachenka Guest Relations Manager Rixos The Palm Hotel & Suites Dubai

Nice

TripAdvisor rating 4.0/5

Adem U TripAdvisor review

I visited rixos palm hotel all staff everytime smiling, cleaning not too much good but little nice i think cleaning could be more better (talking about room cleaning) i dont like swimming pool because too much children use it but i like sea i think sea more better

Needs improvements to give a 5* experience

TripAdvisor rating 3.0/5

Bibbityboppity Couples - TripAdvisor review

In all honesty, I was a bit disappointed with this hotel. The rooms look tired and the dark wood furniture & floors are dated. I booked a premium sea view room and whilst we had a partial sea view, it was half obstructed by a building in front of our balcony. Housekeeping seemed fairly non existent - after 2 days I had to request that our room be cleaned and we have replacement towels as housekeeping hadn't serviced our room. We stayed for 5 nights but never had our bed linen changed and the bed was made terribly. Just not the level of service you expect at a 5* hotel. We didn't particularly enjoy the food, unfortunately, and it was more or less the same things every day for lunch and dinner. We did enjoy the Italian restaurant but the steak one was rubbish. The staff are very friendly, helpful & efficient.

Dear Bibbity, Thank you for sharing your feedback regarding your recent stay. We appreciate your honesty and the opportunity to address your concerns. We apologize for any disappointment with the room condition and housekeeping service. Your feedback has been noted, and we will work diligently to improve in these areas. Regarding the dining experience, we regret that it did not meet your expectations. We will review your comments with our culinary team to enhance menu variety and quality. We're glad to hear you found our staff friendly and helpful. Your kind words will be shared with our team. We apologize for falling short of delivering a five-star experience and hope to exceed your expectations on your next visit. Warm regards,

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Other web-users rate our hotel

  • 90 reviews 8.7/10 Location
  • 206 reviews 8.8/10 Room
  • 385 reviews 9.5/10 Service
  • 258 reviews 8.9/10 Food
  • 94 reviews 8.8/10 Amenities
  • 75 reviews 8.7/10 Cleanliness
  • 69 reviews 8.9/10 Comfort
  • 45 reviews 8.5/10 Beach

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