Fairmont Heritage Place, Mayakoba 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.7/5 รีวิว 208 รายการ

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Fairmont Heritage Place, Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
เม็กซิโก

พิกัด:20.687637, -87.027426

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.7/5  รีวิว 208 รายการ

เรทติ้งบน TripAdvisor  4.9/5  รีวิว 106 รายการ

Certificate of excellence ปี 2025

Phenomenal Experience

คะแนนจาก Tripadvisor 5.0/5

Ravi M รีวิวที่ได้รับการรับรองจาก TripAdvisor

Our stay was absolutely exceptional! We stayed at the Heritage Place part of the hotel and particularly liked Angel and Brissey at the club bar there. They were attentive, accommodating, and so kind. Highly recommend! We will definitely be coming back again!

Come for the amenities return for the hospitality

คะแนนจาก Tripadvisor 5.0/5

Nhtravelerjc รีวิวที่ได้รับการรับรองจาก TripAdvisor

Carlos, Sophia and Irene arranged for the most wonderful surprise: Captain Miguel to come out of retirement to give our friends the eco tour! Miguel offers so many fun facts about the property, flaura, fauna, and birds it gives you a deeper appreciation from which to enjoy the resort. We’re so excited about he’s now in Valet so he can be the first and last experience for guests! We kept Irene pretty busy with lost and found and reservation changes and she accommodated us with positivity for all! Hebert provided exceptionally memorable service at Tauro from wine to meal recommendations. His smile lit up that dark intimate dining room. Jesus the cart driver is such an animated character! He engaged the kids with his silliness and set the stage with our first night welcome! Jose’s service at Feugo was top of the professional game! He timed the meal to perfection and knew the menu in depth. Rodolpho is poolside to meet all our needs with his check ins. Profa Diana at breakfast makes sure the children learn a few new words in Spanish to bring home. We love chatting with her and learning more about Mexican culture. Adalina at breakfast has a smile that’s our morning caffeine and sunshine. Angel at the beach pool was helpful in securing me vinegar for a small jelly fish sting. Victor and Kevin at La Laguna took pride in sharing facts about their local products.

Truly exceptional stay at Fairmont Heritage Place Mayakoba

คะแนนจาก Tripadvisor 5.0/5

nicholettee รีวิวที่ได้รับการรับรองจาก TripAdvisor

Our stay at the Fairmont Heritage place was absolutely incredible. Every detail was over the top and perfect from the moment we arrived. The service was unmatched. Our butlers, Jhovanny and Marlon, went above and beyond in every way. They anticipated our needs before we even asked and made traveling with three small children effortless, which is no small feat! One of the sweetest surprises was coming back to find a beautiful teepee set up in our room for the kids—such a thoughtful and magical touch that made their trip extra special. Every dinner reservation was perfectly handled, and every restaurant we visited was delicious. The entire staff was warm, attentive and genuinely committed to making our stay memorable. It’s rare to find a place that delivers this level of care and attention to detail across every interaction. We left feeling relaxed, spoiled, and already planning our next trip back. 5+ stars—Fairmont Mayakoba has our hearts!

Dear Nicholettee, Thank you so much for your wonderful words and for sharing such a heartfelt review. It is gratifying to know that your stay at Fairmont Heritage Place exceeded expectations and created lasting memories for your family. I am especially delighted to hear about the thoughtful touches from our team, and how Jhovanny and Marlon went above and beyond to make your experience effortless and enjoyable. Your kind recognition of their service, as well as the care shown by our entire team, means a great deal to us. The joy of seeing your children’s trip made extra special with the teepee setup perfectly captures the spirit of what we strive to deliver: warm, personalized, and memorable experiences for every guest. We are truly grateful for your kind words and for allowing us to be part of your family vacation. The team and I look forward to welcoming you back soon for another unforgettable stay at your home in Mayakoba. With warm regards,

Spacious Villa, Excellent Service, and Plenty to Do

คะแนนจาก Tripadvisor 5.0/5

Brelf ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed as a family of five in a spacious three-bedroom residence with a private plunge pool. The villa had four bathrooms, a dishwasher, washer and dryer, and all the amenities you could possibly need. The kitchen was stocked with snacks and beverages, and we opted for the all-inclusive package—which was absolutely worth it. Our butler was fantastic, helping us arrange dining reservations, plan activities, and get familiar with the resort. We enjoyed the food at both pools, the lunch and dinner restaurants, and Hix Bar. Getting around was easy with the resort’s golf carts, which arrived regularly for pick-up. There were plenty of activities for the whole family and for the kids. We toured a cenote, visited the butterfly gardens, took two boat rides through the canals, and we painted hats and alebrijes. My youngest also enjoyed spending time at the kids’ club. The beach itself was wide and beautiful, though sargassum was an issue during our stay. The resort does have a barrier to help, but a recent storm brought in more than usual.

Dear Brelf, Thank you for sharing your detailed feedback and for choosing to spend your family vacation with us. We are delighted to know you enjoyed the comfort and amenities of your residence, as well as the variety of activities and experiences available throughout the resort. It is wonderful to hear that your butler provided such attentive service and that you were able to make the most of your all-inclusive experience. We truly appreciate your kind words about our culinary offerings, activities for all ages, and the beauty of our surroundings. While sargassum is a natural occurrence that can vary with weather conditions, we continue to take all possible measures to minimize its impact so that guests can enjoy the beach to the fullest. It was a pleasure to host you and your family, and we look forward to welcoming you back for more memorable moments in the future. Warm regards,

Fairmont Mayakoba Heritage Place – Exceptional Service

คะแนนจาก Tripadvisor 5.0/5

traveldeac ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

The spacious three-bedroom villas were perfect for our family, offering comfort and privacy in a stunning setting. Our Butlers, Edgar and Alí, shuttled our group around the property with ease, while also arranging dining, activities, and anticipating every need with warm, personalized service. We also had a great time with Daniel at water sports, whose energy and expertise made every activity fun. Their dedication turned a great vacation into an exceptional one.

Dear Traveldeac, Thank you for sharing such fantastic feedback about your recent stay. We are thrilled to know the spacious three-bedroom villa provided the perfect setting for your family’s comfort and privacy. It is gratifying to hear your kind words about Edgar, Alí, and Daniel. We are proud of their dedication to creating warm, personalized experiences, and I will be sure to share your compliments with them. Knowing that their efforts elevated your vacation from great to exceptional is truly the highest compliment we can receive. We look forward to welcoming you and your family back for more memorable moments in the future. Best regards,

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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  • 30 ความคิดเห็น 7.5/10 หัองพัก
  • 81 ความคิดเห็น 8.5/10 บริการ
  • 38 ความคิดเห็น 7.9/10 สิ่งอำนวยความสะดวก
  • 22 ความคิดเห็น 8.2/10 ร้านอาหาร
  • 11 ความคิดเห็น 8/10 สระน้ำ
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