Fairmont Heritage Place Mayakoba

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.7/5 รีวิว 271 รายการ

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Fairmont Heritage Place Mayakoba

Carretera Federal Cun Playa, Km 298, Mayakoba
77710 Playa Del Carmen
Mexico

พิกัด:20.687637, -87.027426

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  • Wi-Fi
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  • พื้นที่ปลอดบุหรี่ 100%
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100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.7/5  รีวิว 271 รายการ

เรทติ้งบน TripAdvisor  5.0/5  รีวิว 62 รายการ

Great Family Resort

คะแนนจาก Tripadvisor 5.0/5

Luis Gerardo T รีวิวที่ได้รับการรับรองจาก TripAdvisor

The breakfast/lunch is delicious and very affordable compared to hotel restaurants. Very good service from staff and heritage place has the best pool in all Mayakoba. Very private and great for families. If you have a small family Fairmont Heritage Place is THE spot.

Dear LuisGerardot2018 Thank you for your glowing review! We are delighted to hear that you enjoyed our delicious and affordable breakfast and lunch options and the exceptional service provided by our staff. It is fantastic to know that you found our pool to be the best in Mayakoba and that it offered a private and enjoyable experience for your family. We truly appreciate your recommendation and look forward to welcoming you back to Fairmont Heritage Place for more memorable moments with your loved ones. Warm regards,

A perfect spring break vacation

คะแนนจาก Tripadvisor 5.0/5

Anjele F รีวิวที่ได้รับการรับรองจาก TripAdvisor

We booked a 5 night stay at the Fairmont Heritage Place Mayakoba during our daughter's high school spring break vacation, March 16 - March 21, 2024. We live in Manhattan and are fractional owners at the Fairmont Heritage Place (Inspiration by the Bay) in Miramar Beach, Florida. This year we decided to try a Heritage Place somewhere new for her spring break vacation within the Fairmont/Accor resort options. With several non-stop flights from NYC to Cancun, Mexico, the Fairmont Mayakoba was an easy choice. The Cancun airport was crowded but we were out of immigration in about an hour and easily found our driver from Mayakoba (booked through the Fairmont) once we got our bags. Once you enter the main gate and enter the Fairmont property, the Heritage Place is a separate community of residences. The HP lobby clubhouse is beautiful with open air architecture overlooking the pools. Our 3 BR villa (a middle villa) was perfect for the 4 of us on this trip. We had enough bathrooms for my daughter and her best friend and my husband and I were in the main bedroom and on the other end of the villa. Our villa was clean, everything appeared to be new and nicely furnished, just like you see in the photos. We had breakfast most mornings at the Heritage Place clubhouse (9am - 11am?). The HP is walking distance to the main lobby of the Hotel (note - the Hix bar-lounge was open until 11pm) and is also an easy walk to the La Laguna area (once we figured out our way around). We liked the location of the HP because we did not have to always rely on the golf cart shuttles to get to the Hotel restaurants, gift shop, pools, or La Laguna, even though they run constantly throughout the resort to pick people up. With that said, we were never waiting long for a pick up to/from the beach area. It is hard to pick a favorite restaurant, but the Sunday Beach Food Fest at the Rosewood Aqui Me Quedo restaurant was hard to top! It was a great experience outside on their beach and a lot of fun. The food at each food truck "station" was different and there was live music. Book in advance! We also enjoyed our dinner at the Fairmont Ki Korean Bbq dinner on the beach which we did our first night upon arriving. Drinks at the rooftop bar Cielo (beach) are a must with the beautiful view. We also had very good meals at Tauro, Fuego and La Laguna. The food was great everywhere we ate at the Fairmont. We ate at Saffron one night (Banyan Tree) which was nice for the atmosphere outside on the canals but the food was mediocre. However, it was nice to go to one of the other resorts and was something different to do so I am glad we went. It is obvious the Fairmont has just gone through an expensive renovation because everything is new and beautiful with impeccable landscaping, open air restaurants and a nice flow. We had great service everywhere we went and the staff could not have been more friendly. One of the benefits to staying at the Heritage Place is having a butler help you with resort information, reservations and transportation when you need it. Alejandro was our butler at the Heritage Place and we enjoyed getting to know him during our trip! He arranged our dinner reservations (I gave him a list of where we wanted to go) and transportation to/from Rosewood and Banyan Tree. You really need this personal liaison at a resort this big and we were grateful we had him for questions and for information. He made sure our villa was stocked with the few things we asked for too. We ran into Alejandro a few times at the beach area during our stay, discussed restaurants and he always came over to say hello and ask if we needed anything. Thank you Alejandro! From what we saw, the Fairmont has the most expansive, nicest beach and beach set up of the 4 resorts, and is right in the middle. Despite how crowded the resort was (we were told it was at full capacity), we could always get chairs at the beach and there was never a long wait for lunch service or drinks at our chairs. There are enough pools for everyone. All in all, we had a wonderful beach vacation at a new place and we will definitely go back. Our daughter and her friend had a great time too and were never bored. I would highly recommend a vacation at the Fairmont if you are considering the Mayakoba. The Heritage Place was a great choice for us and being in a villa property was a special vacation experience.

Dear Storyteller, Thank you for sharing your incredible experience of your recent stay at Fairmont Heritage Place Mayakoba! Your positive feedback not only brings us joy but also helps us improve our services. We are thrilled that your spring break vacation was perfect and exceeded your expectations. It is lovely to hear that you found the location convenient and the villa spacious and well furnished. We are delighted that you enjoyed the amenities of Fairmont and other resorts within Mayakoba. Your positive feedback about Fairmont Mayakoba newly renovated property, impeccable landscaping, and friendly staff is greatly appreciated. We are particularly pleased to hear about the exceptional service provided by Alejandro, your butler, who ensured that your stay was seamless and memorable. We will be sure to pass on your kind words to him. Thank you for recommending Fairmont & Fairmont Heritage Place Mayakoba. We look forward to welcoming you back for another wonderful beach vacation! Warm regards,

Great stay at heritage for multiple families

คะแนนจาก Tripadvisor 4.0/5

chicago31 ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Would give 4.5 if half stars were available. First trip to mayakoba area and stayed in a 3 bedroom villa at heritage place with 4 adults and 4 kids (6, 6, 4 and 3). Villa was the perfect set up for us and really spacious. We loved the heritage place pools-had them to ourselves most afternoons. The grounds are beautiful and loved the jungle and lagoon surroundings- made for way more interesting trip than a typical u-shape hotel on the beach in riviera Maya. Hotel did a good job with service considering it was the busiest week for spring break so some hiccups and longer waits are to be expected. Our villa was not ready by 4pm check in which was frustrating after a very long travel day but Daniel our butler and hotel management worked with us to make things right and we appreciated that so much! Pools were amazing, don't even think we visited all of them. Beach was great and the small pool right on the beach was awesome for the kids. Food was the best we've ever had in Cancun area and we've stayed at quite a few places. Spa was wonderful and the husbands raved about the golf course. Our butler Daniel was amazing and helped with all of our reservations and was so friendly and helpful throughout our stay. Highly recommend requesting him at heritage place. Kids club was good. Kids liked some of the activities that took them around the hotel like scavenger hunt but not really the ones inside the kids club room. A lot of the activities cost $25 which was a bit annoying as most kids clubs we've used at other hotels have been free. Our 3 year old had a babysitter a few days who was also good. The biggest negative that did start to frustrate us was how long we waited for golf carts to get us at heritage place to go to pool or beach. Sometimes it was 20 minutes and with four young kids they got very antsy and walking wasn't an option (too far). We were also late to dinners and appointments and just felt sort of stranded sometimes. Sounds like they are working on a solution and if they can sort that out it would really make things five star. If they can get the golf carts figured out we hope to be back again next year!

Dear chicago31, Thank you for sharing your detailed feedback with us. Your first trip to the Mayakoba area sounds like it was truly memorable. We are delighted that you found our spacious 3-bedroom villa at Heritage Place to be the perfect setup for your group. It is great to hear that you enjoyed the tranquility of the Heritage Place pools and appreciated the beautiful surroundings of the property. Your understanding of the challenges during the busiest week for spring break is appreciated, and we are glad that Daniel, our butler, and our hotel management team were able to assist you promptly. We are pleased that you had a wonderful time at the pools and beach, and that the dining experience exceeded your expectations. Your positive comments about the spa and golf course are also greatly appreciated. We will be sure to pass on your compliments to Daniel for his exceptional service. Your feedback about the Kids Club activities and the wait times for golf carts is duly noted, and we'll work on improving these areas for a more seamless experience in the future. Thank you for your recommendation, and we look forward to welcoming you back next year for another fantastic stay! Best regards,

Amazing spring break vacation

คะแนนจาก Tripadvisor 5.0/5

Leya S รีวิวที่ได้รับการรับรองจาก TripAdvisor

We had an excellent experience with our butler Alejandro. He was extremely accommodating and helpful and made our stay so pleasant! We had an amazing time by the beautiful beach and enjoyed the variety of restaurants the resort had to offer.

Dear 835leyas, Thank you for sharing your wonderful spring break experience with us! We are thrilled to hear that Alejandro, your butler, provided excellent service and made your stay pleasant. We will share your kind words with him and the rest of our team. We are delighted that you enjoyed the beautiful beach and the variety of restaurants at the resort. It was a pleasure hosting you, and we hope to welcome you back for another fantastic vacation. Warm regards,

Beautiful Resort, food is lacking.

คะแนนจาก Tripadvisor 3.0/5

Nick P รีวิวที่ได้รับการรับรองจาก TripAdvisor

The resort and pools are beautiful and we always had room at the pools, the room was very nice as well. The downfall is the food quality, luckily we did not choose the all inclusive package so we were able to eat off site. The adjoining resort the Banyan Tree has much better quality food, we ate at the Thai and Italian restaurants at the Banyan Tree and they were excellent. It’s a quick walk or golf cart ride to the restaurants at the neighboring resort.

Dear Nick, Thank you for sharing your feedback following your recent stay at our resort. We are thrilled to hear that you enjoyed the beauty of our spa and pools and the comfort of your room. We appreciate your candid remarks regarding the food quality. We apologize for any disappointment this may have caused during your stay. Your feedback is valuable to us, and we will consider it as we continue to enhance our dining offerings. We are glad to hear that you were able to explore dining options at the neighboring Banyan Tree resort and enjoyed the Thai and Italian restaurants there. We will strive to ensure a more consistent dining experience across all our restaurants in the future. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay. Warm regards,

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