Fairmont Heritage Place Mayakoba

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I stayed with my family at hotel in a 3 bedroom residence, the place is incredible and room are amazing. You can be lucky and pass the best week of the year or you can find Ana at front desk, the worst person working in an hotel never found. She was rly bad welcomer and worst goodbayer ever found. We were lucky to have Monica as butler, she rly changed our vacation, she did everything to make us happy and satisfied. She is a woman who deserves to work in a 5 star hotel because she is fantastic and the best problem solver ever found, give her a promotion, if we will Come back is for her and not for the resort that is amazing, but people made the vacation, not definitely the place. Thank you Monica.

We had a really nice time on a family trip. 2 adults, 1 senior, 2 young kids. Pros: -The service was great. Our “butler” was incredibly responsive and helpful both before and on the trip, booking golf carts, restaurants, cabanas, the boat tour. She arranged groceries for us, helped with small requests etc. We have had a similar service at the auburge but this was far far better. -the food was generally good and not extortionately priced. The restaurants are remodeled and mainly split between the beach area and main pool. - the room layout is amazing for a family. We had a 3br mid floor which had a large living room and a nice plunge pool that the kids liked. It’s showing its age and hasn’t been remodeled like other parts of the resort, but still is a great accommodation for a family. -the beach pool and complex is new and very nice -the boat tour is fun. -housekeeping is fantastic. Punctual and thorough. Cons - hotel engages in extreme “greenwashing” which leads to inconveniences. Glass everywhere, including bathroom and by the main hotel pool. Glass bottles are placed by housekeeping in bathroom and on end table each day, but you can’t open them without a bottle opener. Let’s be real…the Mayakoba complex destroyed a lot of virgin forest to build a mega resort and golf course. But I guess if they use glass everywhere (maybe which has a higher co2 footprint than plastic) then it’s an “eco resort”. - not a huge fan of taking golf carts everywhere. It was generally easy and our butler was amazing arranging it for us, but you can’t just pop down to the pool or bar and I could see it being brutal in peak season - they play a scammy game with the exchange rate where they quote things in dollars (for example the resort fee, tips and the room charge) but then convert to pesos at a very high rate. If you write dollar tips on checks it’s converted at a high rate. Then you can only pay in pesos. It ends up costing a few hundred dollars. It’s tacky and left a bad taste in my mouth.

We stayed at the Fairmont Mayakoba Heritage Place in October 2023. Our butler, Irene was wonderful! She made the stay seamless and easy. Any questions we had, we were able to ask her and get them answered and taken care of. She truly made the stay an easy and relaxing experience. We spent a lot of time by the beach front pools and had great service from Hugo, Filiberto, Heber and Luis. They were so much fun and were on top of everything. They took the extra efforts to move the umbrellas when our kids were playing in the sand to ensure they were in the shade. On top of that, they were friendly and genuine and truly made our trip a unique experience. Our stay would not have been the same if they weren’t there. The overall experience, service and food at Mayakoba is top notch. Highly recommend and would go back in a heartbeat.

i loved staying here but especially the bartender who works at the sushi bar named carlos he’s a g fr i love him!!! pours very strong drinks! the beach is beautiful with many pools to swim at, and there are so many amenities and services to enjoy! the beach bar is also very good and you can get food delivered while you sunbathe. i definantly recommend the all inclusive package bc you will never wanna stop eating ceviche and drinking pina coladas. one of the best resorts i’ve stayed at hands down, i will continue to recommend to friends and family

The hotel is fantastic, ideal for families with spacious, comfortable apartments. Their room service is super awesome, and the staff are superb. I appreciate the long jogging path and the convenient transfers to the beach and other amenities within the complex, making it diverse and enjoyable.