Fairmont Mayakoba

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.6/5 รีวิว 2,111 รายการ

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รายละเอียด

ความพิเศษของโรงแรม

  • Labeled ALLSAFE

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

ที่พักของเรา

สถานที่ตั้งโรงแรม

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

พิกัด:20.687637, -87.027426

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.6/5  รีวิว 2,111 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 7,847 รายการ

Certificate of excellence ปี 2024

Wonderful Service + Staff

คะแนนจาก Tripadvisor 5.0/5

Connector67149035250 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I want to thank the staff. They were INCREDIBLY helpful for a room change and made 100% difference in my experience. Mayakoba is a relaxing and peaceful side of Cancun. The upgrades at Fairmont make it a wonderful option beyond Rosewood. Thank you Valeria. Thank you.

The best girls weekend at the residences

คะแนนจาก Tripadvisor 5.0/5

McKenzie S รีวิวที่ได้รับการรับรองจาก TripAdvisor

We had a great stay at the Residences for a bachelorette getaway weekend. Edgar and Alejandro were our butlers and went above and beyond to make our stay extra personalized and comfortable. Edgar even went as far as helping me book a spa experience that matched the experience I was looking for. We loved spending the day at the swim up bar with Irvin who had the best personality and made the best drinks! Everything we did from the margarita making class to the boat tour of the Mayakoba properties. The food, spa, and amenities were top of the line. The transportation set up through the hotel couldn’t have been better. I will definitely be back!

Dear mckenzies772, Thank you for taking the time to share your wonderful experience at Fairmont Mayakoba. We are thrilled to hear that your bachelorette getaway was a success and that you had a great stay with us. We are delighted to know that Edgar and Alejandro, your butlers, went above and beyond to make your stay personalized and comfortable. It is especially gratifying to hear that Edgar helped you book a spa experience that perfectly matched your expectations. We are pleased that you enjoyed the swim-up bar with Irvin and that his personality and drink-making skills enhanced your experience. Your participation in activities such as the margarita making class and the boat tour of the Mayakoba properties adds to our joy in knowing you had a memorable time. Thank you for your kind words about our food, spa, and amenities. We take great pride in providing top-of-the-line services and are glad you found the transportation setup through the hotel to be excellent. We look forward to welcoming you back for another unforgettable stay.

Fun at the Fairmont Mayakoba.

คะแนนจาก Tripadvisor 5.0/5

749fredh Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

The hotel is first class. The staff makes it. Irvin at the pool bar was the best. A workhorse. Jimmy and Daniel at Brisa’s were great too. And of course Raul and staff at the lobby bar. And Israel at Tauro. Tauro steak house is the best. We were a bit disappointed with the menu at the Italian restaurant. Only 1 chicken dish. No meat dishes, except for meat lasagna. A little weak. Fuego was just ok. Sushi at lobby was good. And Gaia was excellent. There is an abundance of pool and beach chairs which is huge. No worrying about getting up early to get a chair. The property is extremely clean. The room cleaners don’t bother you - ever - even if you sleep in. And when you return to your room it is always clean and spotless. We didn’t get room service because the restaurants are too good. The only thing I wish they had was 1 more swim up bar. (They have 1 at a smaller pool). This pool was always crowded. I think they should add one to one of the larger pools. All in all we will be back soon! 5 star.

Dear 749fredh, Thank you for sharing your recent experience at Fairmont Mayakoba. We are delighted to hear that you had a wonderful time and found our hotel to be first class. Our staff truly makes the difference, and we are pleased to know that Irvin at the pool bar, Jimmy and Daniel at Brisas, Raul and his team at the lobby bar, and Israel at Tauro provided exceptional service. We will ensure they are recognized for their hard work and dedication. We appreciate your feedback regarding the Italian restaurant menu and Fuego. Your comments are invaluable as we continuously strive to enhance our offerings. We are glad to hear you enjoyed the sushi at the lobby and had an excellent experience at Gaia. It is wonderful to know that you found an abundance of pool and beach chairs, ensuring a relaxed and worry-free experience. We take pride in maintaining the cleanliness of our property, and your kind words affirm our efforts. We are also pleased that our housekeeping team respected your privacy and kept your room spotless without intrusion. Your suggestion for an additional swim-up bar is noted and appreciated. We aim to provide the best possible experience for our guests, and your feedback will help us achieve that goal. Thank you once again for your kind words and constructive feedback. We look forward to welcoming you back to Fairmont Mayakoba soon.

Complete relaxation

คะแนนจาก Tripadvisor 5.0/5

antsmant Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Just an outstanding experience. We wouod go again and became completely relaxed within the day. The resort is sprawling and even at full capacity didn’t feel full. The service was excellent as well and the variety of restaurants were nice.

Dear antsmant, Thank you for choosing Fairmont Mayakoba for your recent stay and for sharing your outstanding experience with us. We are thrilled to hear that you had a relaxing and enjoyable time at our resort. It's fantastic to know that you found our resort sprawling yet not overcrowded, even at full capacity. We are delighted that our service met your expectations and that you enjoyed the variety of restaurants we offer. We look forward to welcoming you back for another outstanding experience in the future.

Excellent resort- too many extra fees!!!

คะแนนจาก Tripadvisor 4.0/5

gambler695 ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We have been to the Fairmont twice before, 2019& 2021. It has been remodeled very nicely, loved the rooftop bar by the beach, and the restaurants are all very good especially the steakhouse. The hotel is very upscale, service &staff were wonderful. Get the all inclusive option- the only way to go. We have to say the extra 21% tax & daily $60 resort fee took away from the experience-getting hit with a large bill on these extras definitely dampened the experience. Will be looking for a more economical option in the future

Dear gambler695, Thank you for choosing to stay at Fairmont Mayakoba and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the remodeled resort, the rooftop bar by the beach, and the restaurants, especially the steakhouse. It's fantastic to know that you found the hotel to be very upscale with wonderful service and staff. We appreciate your recommendation of the all-inclusive option and are glad to hear that you found it to be the only way to go for a great experience. However, we understand your concerns regarding the extra 21% tax and daily $60 resort fee. We apologize for any inconvenience this may have caused and have noted your feedback for future improvements. We hope that despite this issue, you were able to enjoy your stay with us.

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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