Pullman Singapore Hill Street 5 gwiazdki

Dear Katarzyna P., Thank you very much for taking the time to share your wonderful review and for choosing to return to stay with us again. We are truly delighted to hear that your experience felt like “coming home”—this is one of the greatest compliments we could receive. It is also heartening to know that you enjoyed our location and the rooftop pool, and that your stay—from booking to check-out—was seamless and enjoyable. As a valued Platinum member, your continued trust and loyalty mean a great deal to us. We are especially pleased to hear that our superstars left such a positive impression on you. While you kindly mentioned that it is difficult to single out any individual, I will be sure to share your generous feedback with the entire team—they will be truly encouraged by your words. Thank you as well for highlighting the concern regarding the mould smell in the shower. Please accept our apologies for this oversight. Rest assured, this has been shared with our housekeeping and engineering teams for immediate attention to ensure a more comfortable experience for your next stay. We sincerely appreciate your recommendation and your recognition of our sustainability efforts. It would be our absolute pleasure to welcome you back again for another memorable stay in the near future. Cheers, Mazen Abilmona General Manager

Dear Mateusz S. P., Thank you very much for your exceptional review and for choosing to stay with us. We are truly delighted to read that you had such a memorable experience and that you would recommend our hotel so highly. Your kind words about our functional rooms, friendly service, and overall experience mean a great deal to us. It is especially rewarding to hear your recognition of our superstars - Snekkaa and Nauja. Your thoughtful compliments describing them as “worth their weight in gold” will certainly be shared with both of them—they will be incredibly proud to know they made such a positive impact on your stay. We are also pleased that you enjoyed a seamless booking experience, our breakfast offering, and the facilities including the pool and concierge services. It is wonderful to know that our sustainability efforts, such as providing filtered tap and reducing single-use plastics, were appreciated as well. Thank you as well for your continued support as a valued ALL Gold member. We are glad that you felt well recognized and that your welcome drink and amenity met your expectations. We have also taken note of your feedback regarding the room location and upgrade experience, and we will continue to refine our processes to enhance future stays. It was truly a pleasure having you with us, and we look forward to welcoming you back again for another outstanding experience. Cheers, Mazen Abilmona General Manager

Dear Franciszek D., Thank you very much for taking the time to share such a detailed review of your recent stay with us. While I am pleased to hear that you appreciated the bay view from your room, the modern design, and the welcoming effect of the automated curtains, I am truly sorry to learn that many other aspects of your stay did not meet your expectations. Please accept my sincere apologies for the discomfort you experienced with the bedding and pillows. Restful sleep is a key part of any hotel experience, and it is regrettable to know that we fell short in this area. Your feedback on breakfast is also well noted – while we aim to provide both variety and flavor in our offerings, we clearly did not deliver the quality you were anticipating. We will review this closely with our culinary team to ensure a more satisfying dining experience. I am equally concerned about your comments on the bathroom lighting and the lack of a portable makeup mirror during your stay. This is certainly not in line with the service standards we strive to uphold, and I will be following up with the team to reinforce the importance of ensuring such amenities are available and offered proactively to our guests. It is particularly disappointing to hear about the missed recognition of your ALL – Accor Live Limitless membership benefits, including the welcome drink. Please allow me to apologize most sincerely for this oversight. Recognizing and appreciating our loyal members is of utmost importance, and I regret that this was not reflected in your experience. Your comments about Wi-Fi speed, the level of service interaction, and the welcome at check-in have also been shared with the relevant departments for immediate review and improvement. We are grateful for your honest feedback, as it helps us identify the areas where we must do better. I truly regret that we did not leave you with the impression of hospitality that Pullman is known for. It is my hope that you will give us the opportunity to welcome you back in the future, so we may restore your confidence and deliver the level of comfort, service, and recognition you rightfully expected. Yours sincerely, Farah Dinah Guest Experience & Quality Manager