Raffles Singapore

The renovation of the Raffles Hotel is a success. In its ambition to be the best certain things should be changed. The butler service does not work. Skip that and go back to direct contact with who ever you need to reach. Running around with an iPad in order to monitor light, curtains etc is perhaps a generation question. I find that kind of assistance unnecessary. The suits are well and tastefully appointed and the ground are beautifully kept. The magnificent doorman is doing a great job.

Seamless experience of great customer service from collection at airport straight to room despite early arrival. Comfortable well appointed luxury room with good turndown as well. Feeling of calm unstated luxury throughout the hotel led to a very relaxing stay, Room - very comfortable however we found. the bedroom a little dark due to the layout of the suites. Bathroom was amazingly beautiful! We hated the automated lights where you need to turn things on and off with an ipad which was a lot of faff….we spoke to other friends that stayed who felt the same but this is really picking holes.. The Butler service is very helpful especially if you wish to get a table at a popular bar or restaurant - they were able to get us in somewhere we couldn’t book directly however it is not a true butler service i.e will not unpack or iron for you etc so depends what your used to. I would say should be termed personal concierge! Pool and a gym well equipped. Bar service a little slow in the courtyard but having lived in singapore this is no different to historically, also very slow bar service in the Writers bar…..orders were taken quickly but drinks take forever!

The refurbished Raffles is impressive physically . Sadly the character is significantly changed. On arrival non residents are unceremoniously directed towards their food outlet of choice which are all now accessed from their external entrances. We dodged our way in to have a look by going via a drink in the writers bar.Excellent cocktails. We have long loved the eccentric feel of Raffles and it’s buzz. The main lobby now has a very smart but very subdued feel. The end of the British era and the start of the French.

A truely memorable stay, experience was faultless and the attention to detail given by all staff was second to none. Would recommend taking the opportunity to sample all the dining facilities as service and quality was exceptional.

Raffles sells itself, it oozes opulence as you are pulling up, we had 4 nights here and didn’t want to leave the hotel, everything about it is amazing The one thing that I wasn’t to highlight is the staff, from the moment you are picked up from the airport it feels like every member of staff is there just for you, it’s seamless check in to seamless check out and the in between is made so comfortable you never want to leave, Mathis checked us in, showed us around, very professional and the butlers are amazing, we hardly used them but when needed they were there for you, we asked if they had some bubble bath, when we got back to the room the bath was already filled and ready to go, the concierge were great especially the one with glasses, I missed his name But two people I want to highlight who finished the stay off are Harpreet on the front and Joshua in the long bar, you can ask Harpreet anything and he will help you, when leaving or arriving he always had a smile and something to say to you, polished the visit off And then Joshua in the long bar, big holly all the time, had always the time to talk to you and show you upstairs, he made us want to go back to the long bar each night, really good guy Even if you can only afford one night do it, it’s worth 24 hours in the hotel