Mercure Singapore Bugis 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 4 369

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Mercure Singapore Bugis - Image 1
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122 Middle Road, 188973 SINGAPUR, Singapur

Opis

O hotelu

  • W sercu dzielnicy handlowej, artystycznej i kulturalnej Singapuru

  • Sale konferencyjne z dziennym światłem, darmowa sieć WIFI i całodobowa obsługa pokoi

  • 5 minut do Bugis MRT, blisko Suntec i Marina Bay Sands, 15 minut spacerem do Orchard

  • Całodobowa siłownia, Sky Deck i basen typu infinity

Nasze pokoje

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Lokalizacja hotelu

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPUR
Singapur

Pozycja GPS:1.299523, 103.853104

Telefon
Faks +65 6822 8901

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 4 369

Ocena TripAdvisor  3.8/5  Liczba opinii: 1 797

Mercure need to fix their phone system

Ocena na stronie TripAdvisor 2.0/5

nickliveshere Opinia zatwierdzona w TripAdvisor

This hotel never answers their phones, it's impossible to get through to anyone from outside the hotel. Speaks volumes about the hotel quality if you're unable to ever reach anyone. This is basic customer service. If you ring reception you expect they pickup anytime of the day, especially outside busy peak times (i.e middle of day or late at night). Singapore is a 24/7 destination. Tried numerous times over different time periods so cannot use excuse it was busy, and even reservations. Fix your phone system and get people to answer the phone. Had queries related to a stay which went unanswered and it was definitely the Mercure line as prompts were there when calling - but when selecting the number to dial through....no one answered. Unacceptable.

Dear nickliveshere, Thank you for sharing your experience. We have noted on the inconvenience caused by the challenges in reaching our team by phone. Please be assured that we are reviewing our phone system and service procedures to ensure calls are answered promptly at all times.

Seamless holiday

Ocena na stronie TripAdvisor 5.0/5

Departure48525435959 Opinia zatwierdzona w TripAdvisor

Well located, clean and impressive Christmas Deco. Very friendly , smiley and helpful housekeeper at level 11- ms Nguyen Ven Ut. Value for money for people who likes to shop, try variety of local food. Very centralised yet not noisy. 5ms walk to famous Buddhist temple - Kwan Yin Temple.

Dear Departure48525435959, Thank you for sharing your thoughtful review. We are delighted you enjoyed the festive decoration, convenient location, and the warm hospitality from our Housekeeping staff, Ut. Your kind words have been shared with her. We look forward to welcoming you back again.

Good Price Point and Accessible

Ocena na stronie TripAdvisor 5.0/5

AngusPhua Opinia zatwierdzona w TripAdvisor

The hotel is located near Bugis MRT and in the midst of many malls and tourist attractions within walking distance. There are many good food options at Tan Quee Lan street and City Hall area. Stayed at the loft room which is quite nice. But even though it can have up to three persons staying in it, the shower and toilet facilities do not have enough privacy for that. Overall, hotel interior looks a little dated and some parts are in need of repair. But I think the customer service here is top-notch. The guys at the bar are friendly and prompt, the staff are always there to answer questions. I would like to give a special shoutout to Joey who is one of the duty managers. At check-in, she was very professional and polite, even when we were very puzzled and frustrated by the hotel’s position to sight physical identify cards when I had the digital copy on SingPass. Turned out to be a rather dated legislation that is currently under review. Throughout the process, she was very calm and composed, and ensured that the hotel was not flouting the law. This is the first time I have experienced any hotels in Singapore - and we have stayed in at least 15 this year - asking for my ohysical IC. I have had to travel home to retrieve my IC before returning to the hotel. But got to give it to the lady who stood firm and did the right thing. Good job, Joey!

Dear AngusPhua, Thank you for sharing the detailed review on our convenient location, nearby dining options, and the warm hospitality from our team. We are especially pleased to hear about Joey’s professionalism and composure. We look forward to welcoming you back on your next stay.

Exceptional Front Desk Service by Joey at Mercure Bugis

Ocena na stronie TripAdvisor 5.0/5

Aik Heng C Opinia zatwierdzona w TripAdvisor

I recently stayed at Mercure Bugis Singapore and had multiple rooms booked for my overseas guests across different days and check-in times. Throughout my stay, Joey Ong at the front desk was absolutely outstanding. She handled all my bookings smoothly and professionally, even anticipating my questions and needs before I asked—especially around which guests were checking in on which day and at what time. That level of attention and foresight took away a lot of stress from coordinating multiple arrivals. On top of that, Joey is consistently warm, kind, and patient. Her friendly smile and professional tone of voice made every interaction a pleasure and truly made me feel welcome. As the first person guests encounter, she really elevates the image of Mercure Bugis and sets a very high standard for hospitality. Because of Joey’s exceptional service, I feel very confident recommending Mercure Bugis Singapore to others and will gladly stay here again.

Dear Aik Heng C, Thank you for sharing this thoughtful review. We are delighted to receive your compliments towards Joey’s professionalism, warmth, and attention to details that made your stay seamless and stress‑free. We are truly grateful for your recommendation, and we look forward to welcoming you back again soon.

Fantastic location, outstanding service, and an effortlessly pleasant stay.

Ocena na stronie TripAdvisor 5.0/5

Maps55063808182 Opinia zatwierdzona w TripAdvisor

I had a truly pleasant stay at this hotel. The location is excellent—convenient, accessible, and close to everything (Shopping malls, Temple, Food) I needed. The customer service was equally impressive; the staff were attentive, friendly, and always ready to assist. The hinges on the toilet door gave way and we informed the customer service officer in charge about it. They handled it well and arrange a replacement room immediately as they need time to replace the toilet door. Overall, it was a comfortable and enjoyable experience, and I would be happy to return for another stay.

Dear Maps55063808182, Thank you for the wonderful feedback on our convenient location, attentive service, and the smooth and swift handling of the room issue. We look forward to welcoming you back to Mercure Singapore Bugis.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 623 Liczba opinii 9.8/10 Lokalizacja
  • 3 078 Liczba opinii 5.7/10 Pokój
  • 2 300 Liczba opinii 8.3/10 Obsługa
  • 39 Liczba opinii 8.9/10 Internet
  • 1 669 Liczba opinii 3.1/10 Komfort
  • 1 002 Liczba opinii 7.6/10 Czystość
  • 798 Liczba opinii 5.9/10 Udogodnienia
  • 722 Liczba opinii 6.9/10 Śniadanie

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