ibis Singapore on Bencoolen 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 3 154

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170 Bencoolen Street, 189657 SINGAPUR, Singapur

Opis

O hotelu

  • We wszystkich pokojach można korzystać z darmowej sieci WIFI

  • Położony w centrum miasta z łatwym dostępem do środków transportu publicznego i atrakcji

  • Pokój z wysokim sufitem, darmowe Wi‑Fi, dostępność roweru bambusowego, przydomowy fitness

  • Międzynarodowe śniadanie w formie bufetu - bez ograniczeń

  • Akcje ekologiczne

Nasze pokoje

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Lokalizacja hotelu

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPUR
Singapur

Pozycja GPS:1.301222, 103.852673

Telefon
Faks +65 6593 2889

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 3 154

Ocena TripAdvisor  4.1/5  Liczba opinii: 7 471

Certyfikat Doskonałości 2025

Excellent Location with Scope for Smoother Operations

Ocena na stronie TripAdvisor 3.0/5

g_rathna Opinia zatwierdzona w TripAdvisor

Ibis Bencoolen scores high on location truly one of its biggest strengths. Everything is just minutes away, making it very convenient, and the rooms are decent and comfortable for a city stay. Two areas where the experience could be elevated further: • Lift efficiency — during peak hours, especially breakfast time, waiting can be quite long for guests on higher floors. Optimising lift operations or adding capacity would make a big difference. • Breakfast experience — the spread is good, but the crowd management and timely refilling could be improved to keep things calm and enjoyable even during busy mornings. With a few operational refinements in these areas, this property has strong potential to deliver an even smoother and more memorable stay.

Dear Rathnakumar G, Thank you for taking the time to share your thoughts about your recent stay at ibis Singapore on Bencoolen. We appreciate your positive comments regarding our prime location and the comfort of our rooms, as these are indeed the highlights of our hotel. I acknowledge your feedback regarding the efficiency of our lift operations during peak hours. We understand that this can impact the overall experience for our guests, especially during busy times such as breakfast. Additionally, your observations about the breakfast experience are valuable to us. We strive to provide a pleasant dining atmosphere and will take your suggestions regarding crowd management and food replenishment into serious consideration. Your insights are essential as we continually seek to enhance our services and ensure a memorable experience for our guests. Thank you once again for your feedback. Best Regards, Jaber Salehi Executive Assistant Manager ibis Singapore on Bencoolen

5star services at 3 star prices

Ocena na stronie TripAdvisor 5.0/5

MalaysiaMinky Opinia zatwierdzona w TripAdvisor

Another amazing stay. As I m Accor Explorer member thanks to IBIS stays in my now a platinum member. They really know how to treat their loyal members right. I was upgraded to executive floor and had the pleasure of being checked in by duty manager Kabilan. He is professional and immediately recognized me as a regular and made me feel at home. Location is great, service is awesome. I wont go anywhere but here

Dear MalaysiaMinky, Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed the exceptional service provided by our team, particularly from Kabilan, and that your loyalty as an Accor Explorer member was recognized with an upgrade. It is always our aim to provide our guests with a memorable experience, and we appreciate your kind words about our location and service quality. We look forward to welcoming you back for another outstanding stay. Warm regards, Bernette Loh Executive Secretary

Awesome stay

Ocena na stronie TripAdvisor 4.0/5

wllim2509 Opinia zatwierdzona w TripAdvisor

It was a great stay when I checked in around 12plus on 9th December. Hotel staff was kind enough to allow early check in and upgraded my room to a higher floor. I slept well when I stayed at Ibis. Breakfast was good but crowded. However, the crowd was managed accordingly. I will surely be back

Dear Guest, Thank you for your kind words regarding your recent stay at ibis Singapore on Bencoolen. We are delighted to hear that our team was able to accommodate your early check-in request and that you enjoyed your upgraded room. We appreciate your understanding regarding breakfast crowd management and are pleased that it did not detract from your experience. We look forward to welcoming you back in the future. Warm regards, Bernette Loh Executive Secretary

Extremely Disappointing Stay — Misleading Offers and Poor Service

Ocena na stronie TripAdvisor 1.0/5

Luciana M Opinia zatwierdzona w TripAdvisor

My family and I booked a family room for four people: two adults, one teenager, and one child. Upon arrival, we were given a room with one queen bed and one single bed. According to the hotel manager, a man named Roger, the queen bed was supposed to be shared by three people — two adults and one child. This was already unacceptable. To make matters worse, we had purchased a “breakfast promotion” offered directly through the hotel’s website. This promotion appeared as a pop-up during the booking process, stating that if you bought breakfast for two adults, the remaining guests would have breakfast “for free.” However, upon check-in, we were informed that the children were not included and that we would need to pay extra for their breakfast. We spoke with Roger about this issue and even escalated it to the Accor Group, which owns the Ibis brand. Unfortunately, nothing was done. Accor simply stated that the issue had to be resolved locally, refusing to take any responsibility for the misleading communication and promotion used by this hotel. When I chose an Ibis property, I expected reliability and the security that comes with the Accor brand, but we were completely disappointed. We stayed at this hotel for 12 days, and the only way to have breakfast for everyone was to pay extra for the children or limit ourselves to six days of breakfast. Moreover, the breakfast price listed online was actually higher than the price charged on-site. The breakfast itself was very basic, offering the same items every day, only two kinds of fruit, and no yogurt — which is unacceptable for a continental and Asian breakfast. Regarding room service, it was also disappointing. On several occasions, we returned at night to find no towels or hygiene products. Overall, be very careful with this hotel. It offers one thing and delivers another. The so-called “promotions” are misleading, and the management is unhelpful. The manager, Roger, kept saying that this was the hotel’s policy but could not show us any link or document to prove it, only suggesting that we “look for it on the Accor website.” In summary: I do not recommend Ibis Singapore on Bencoolen. It is a low-quality hotel, with fake promotions, poor service, and no support from the Accor Group.

Very good experience

Ocena na stronie TripAdvisor 4.0/5

Quest26914441521 Opinia zatwierdzona w TripAdvisor

Rooms are very small for a family of 4 but the breakfast buffet is delicious. Great selection of food and lovely people that work there. We had complimentary daily drinks in the mini fridge in the room as we are good members of Accor. We loved the experience and its walking distance to everything. Our room was very clean and bed is comfortable. We requested lower pillows and we got them. Very helpful Location is great and so close to MRT, little India, Arab street, bugis market, etc. Definitely location is a plus Thank you for everything.

Dear Quest26914441521, Thank you for sharing your feedback. We’re delighted you enjoyed our breakfast buffet, the cleanliness and comfort of your room, and that our team could assist with your pillow request. We appreciate your understanding of the room size and are glad you found our location convenient for exploring nearby attractions. Your kind words encourage us to keep delivering great experiences. Warm regards, Bernette Loh Executive Secretary

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 511 Liczba opinii 9.7/10 Lokalizacja
  • 2 309 Liczba opinii 7/10 Pokój
  • 1 882 Liczba opinii 8.6/10 Obsługa
  • 64 Liczba opinii 8.4/10 Internet
  • 1 085 Liczba opinii 9/10 Czystość
  • 724 Liczba opinii 8.2/10 Śniadanie
  • 564 Liczba opinii 8.2/10 Jedzenie
  • 28 Liczba opinii 0.6/10 basen

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