ibis Singapore on Bencoolen

Stayed two nights at the hotel with a bed and breakfast package. On arrival hotel was rather busy (around midday) at the reception area but staff at check in were doing the best they could to accommodate the needs of guests either check in or check out. Rooms were clean and had the basic necessities for a comfortable stay. Air con worked well and the hot water system was consistent with good water pressure. The buffet breakfast spread was one of the highlights with plenty to choose from including western and Asian mains. There was plenty of seating for those taking breakast. Over all a very satisfactory stay which I felt was good value for money. Lastly the staff did what they could to show they appreciated my business. Thank you Ibis Singapore on Bencoolen.

We had the unfortunate experience of being checked in by a new staff and spoil our night however, we were pleasantly surprise when our feedback were being taken very seriously. The very next day, we were being told our floor is an upgraded floor with free snacks, beer and soft drinks in the mini bar that will be replenish every day. Not only that, we had a smart phone we can use to make unlimited local and overseas call and it also include wifi hotspot all for free. We were also given welcome drinks, fruit platter as well as expensive milk chocolates truffles. How's that for customer service : ) I still hope the hotel will look into fitting extra towel rack so we can hang our used towels to dry properly so we can reuse them as well as a additional small amenities rack in the bath room. Then this hotel will be perfect!!! Thank you Linda, Jordon and the rest who have help to turn things around and make it another great stay. Will continue to recommend friends to this hotel

I have just booked the hotel for March 2023 and actually seeking help to upgrade my reservation with breakfast option but the response is very very poor and not at all helpful. My booking confirmation number is 3421897663

We have stayed at Ibis on Bencoolen a number of times over the years and it is our preferred hotel stay in Singapore. Ibis provide a clean comfortable room at a reasonable price, and the hotel restaurant is convenient in catering special dietary requirements. Friendly helpful staff. Although there was an annoying glitch with our booked upgrade, we were very pleased to be advised that on our arrival from an overnight flight, there was no need to store our luggage, as our room was available for immediate use at 07:00am at no extra cost - being many hours before official check-in time, thank you. Unfortunately our upgraded reservation which included buffet breakfast arranged some four months earlier did not appear to have been registered, and we had to pay for our first mornings breakfast. On balance, we had access to our room many hours before official check-in time which value probably exceeded breakfast cost and was most appreciated.

A nice hotel in a very good location. The staff were all very nice and efficient. The rooms were a good size for Singapore but very basic. The bar downstairs is ok but has very limited drinks available. Like most hotels in Singapore it is very overpriced for what you get.