Dear Ruel T. S., Warm greetings from Hotel Naru Seoul – MGallery, Thank you very much for choosing Hotel Naru Seoul – MGallery and for taking the time to share your wonderful feedback. We are delighted to know that you had such a satisfying stay with us. It is especially rewarding to hear that you enjoyed our riverside location along the Han River, the convenient access to Seoul's major attractions via the nearby subway, and the wide variety of restaurants in the surrounding neighborhood. We are also pleased that you appreciated the comfort of your room, the breathtaking views from your room, our breakfast restaurant, and the bar—particularly the beautiful nighttime scenery. It is wonderful to know that our infinity pool added to your memorable experience. Most importantly, your kind words about our friendly, attentive, and welcoming team across all departments mean a great deal to us. Your recognition is truly appreciated and will be shared with all of our colleagues as encouragement to continue providing exceptional hospitality. Thank you once again for your generous comments. We are delighted that you were completely satisfied with your stay, and we sincerely look forward to welcoming you back to Hotel Naru Seoul – MGallery for another memorable visit in the near future. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Sabine L., Thank you very much for choosing Hotel Naru Seoul – MGallery and for taking the time to share your kind feedback. We are delighted to hear that your request for a higher-floor room was accommodated and that you were pleased with the arrangement. It is always our pleasure to assist our guests in making their stay as comfortable and enjoyable as possible. We are also pleased to know that our luggage storage service was helpful during your time away from the hotel and that you were able to travel with greater convenience and peace of mind. Providing seamless support throughout our guests' journeys is something we strive for every day. Most importantly, we greatly appreciate your recognition of our team's helpfulness and willingness to assist. Your kind words are truly encouraging and will be shared with our colleagues, who will be delighted to know that their efforts contributed positively to your experience. Thank you once again for your thoughtful feedback. We sincerely look forward to welcoming you back to Hotel Naru Seoul – MGallery for another memorable stay in the future. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Dejan M., Thank you very much for choosing Hotel Naru Seoul – MGallery and for sharing your kind feedback. We are delighted to hear that you enjoyed our convenient location with easy access to public transportation, as well as the warm and friendly service provided by our team. Your positive comments are truly appreciated and will be shared with our staff as great encouragement. Hotel Naru Seoul – MGallery aims to be the preferred choice for both business and leisure travelers in Seoul by offering outstanding service and exceeding our guests’ expectations. We sincerely appreciate your valuable feedback, and should your travels bring you back to Seoul, we would be delighted to welcome you again in the near future. Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Ms. T., Warm greetings from Hotel Naru Seoul – MGallery. First of all, please allow me to write in English. On behalf of all our team members, I want to take a moment to thank you for selecting Hotel Naru Seoul – MGallery. It was our privilege to have the opportunity to serve you during your recent stay. Thank you for your valuable suggestions regarding restaurant. We will actively reflect your feedback and discuss with the relevant department to provide a more enjoyable and enhanced dinning experience. We will also share your experience with all our staff and incorporate it into our training. We apologize if you experienced any disappointment you experienced during your stay. Should you choose to stay with us again, we promise to assist in making your travel plans even more enjoyable. We appreciate for your valuable feedback again and if your travels bring you back to Seoul, we hope to have the opportunity of welcoming you back in the near future. Thank you. Simon Kim General Manager Hotel Naru Seoul – MGallery

Dear Ms. S., Warm greetings from Hotel Naru Seoul – MGallery. First of all, we would like to thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank you for staying with as a long term guest and we are really glad to hear that you enjoyed your stay with us. As the first MGallery in South Korea, we try to make sure our brand concept, "Memorable and Meaningful moments," is well reflected in our hotel. It is always our highest priority to ensure that our guests leave the hotel happy and satisfied at all times. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the near future. Sincerely, Simon Kim General Manager Hotel Naru Seoul – MGallery