SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,138 reviews

SLS Dubai Hotel & Residences - Image 1
SLS Dubai Hotel & Residences - Image 2
SLS Dubai Hotel & Residences - Image 3
SLS Dubai Hotel & Residences - Image 4
Marasi Drive, Business Bay, 124862, 124862 DUBAI, United Arab Emirates

Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,138 reviews

Customer review rating 5.0/5

Mohamed K. O. A. Friends - Confirmed reviews ALL

Nice

Dear Mohamed, Thank you for your kind words! We're thrilled to hear you enjoyed your stay with us. If there’s anything more we can do to enhance your experience in the future, please let us know. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 5.0/5

Isra G. R. Friends - Confirmed reviews ALL

The Life guard MUHAMMED FAROUQ did his job highly concentrated and saved my kid on baby pool , thanks alot my friend I appreciate your quick entry on the time, MUHAMMED FAROUQ you are the best ☆☆☆☆☆☆☆

Dear Isra, Thank you for your wonderful feedback. We are truly delighted to know that you had such a positive experience with us. A special thank you for recognizing Muhammad Farouq, we are very proud of our team, and we will be sure to share your kind words with him. It is especially meaningful to know that his attentiveness made such an important difference. We truly appreciate your support and look forward to welcoming you and your family back to SLS Dubai again soon. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 1.0/5

Abdulla K. A. E. A. A. Families - Confirmed reviews ALL

Very Dirty room

Dear Abdulla, Thank you for your feedback. We are truly sorry to hear about your experience and the condition of the room. Cleanliness is a top priority for us, and we sincerely regret that this was not reflected during your stay. Your feedback has been shared with the relevant team for immediate review and action. We hope to have the opportunity to welcome you again and provide you with a much improved experience. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 3.0/5

Mohammed S. J. A. Business - Confirmed reviews ALL

SLS Dubai is a beautiful and elegant hotel with a nice room design. However, the cleanliness was very poor, and the service was slow. I was also surprised that breakfast was served in the room. A staff member entered my room at 14:00 to collect dishes without permission, even though my checkout was at 16:00. Overall, disappointing experience due to service and cleanliness.

Dear Mohammed, Thank you for your feedback. While we are pleased you appreciated the design of the hotel, we are truly sorry to hear that your experience was impacted by cleanliness and service. We sincerely regret the concerns raised, especially regarding the room condition and the unexpected entry into your room. Please be assured that this has been shared with the relevant teams for immediate review. We appreciate your feedback and hope to have the opportunity to welcome you again for a much improved experience. Warm regards, SLS Dubai Guest Experience Team

Customer review rating 4.0/5

Mohammed A. E. A. Families - Confirmed reviews ALL

I wanted to start by saying that overall, I loved the hotel - the cleanliness, location, and all the staff were incredibly friendly. However, I did have a couple of concerns. Firstly, I had emailed the hotel ahead of time to request that one of the apartments be prepared for a birthday celebration, but upon arrival, nothing was set up, and one of the rooms wasn't even ready despite checking in after 3 pm. I wasn't too pleased with the lack of attention to this detail although I informed the receptionest upon my arrival about this set up. Secondly, I noticed that there are pets allowed in the hotel, which made me quite uncomfortable, especially since I'm afraid of dogs. It made navigating the hotel a bit of a challenge for me. Lastly, the prices at the hotel's café were quite steep, and considering the quality of food and drinks, I felt it was a bit overpriced.

Dear Mr. A., Thank you very much for choosing SLS Dubai for your recent stay and for taking the time to share your feedback with us. First and foremost, please accept our sincere apologies for the shortcomings you experienced during your visit. While we are truly pleased to hear that you appreciated the cleanliness of the hotel, our location, and the friendliness of our team, it is truly regrettable to learn that we fell short in delivering a seamless and memorable experience overall. Regarding the birthday setup, we deeply regret that your request was not fulfilled as expected and that one of the apartments was not ready upon your arrival. This is certainly not the level of service we strive to provide, especially for such special occasions. Please rest assured that your feedback has been shared with the relevant teams to ensure better coordination and attention to detail moving forward. We also understand your discomfort regarding pets in the hotel. While we aim to be a pet-friendly property, we recognize that this may not suit every guest. Thank you as well for highlighting your concerns regarding the café experience. We appreciate you bringing this to our attention, and we carefully review your feedback with the team as we continue working to refine both our pricing structure and overall quality. Despite these concerns, we genuinely hope to have the opportunity to welcome you back in the future. Should you consider staying with us again, please do not hesitate to reach out to us directly. Our team would be more than happy to personally assist in arranging your stay and ensuring it is far more enjoyable and seamless than your previous experience. Thank you once again for your valuable feedback. We truly appreciate it and hope to restore your confidence in us. Warm regards, SLS Dubai Hotel & Residences

Other web-users rate our hotel

  • 600 reviews 8.3/10 Location
  • 1,667 reviews 7.9/10 Room
  • 2,961 reviews 8.3/10 Service
  • 9 reviews 6.8/10 WiFi
  • 778 reviews 9.3/10 Vibe
  • 528 reviews 7.6/10 Amenities
  • 518 reviews 5.5/10 Comfort
  • 492 reviews 7/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Dubai