SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.4/5 3,022 reviews

SLS Dubai Hotel & Residences - Image 1
SLS Dubai Hotel & Residences - Image 2
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SLS Dubai Hotel & Residences - Image 4
Marasi Drive, Business Bay, 124862, 124862 DUBAI, United Arab Emirates

Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

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Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,022 reviews

Disappointing

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

SLS was one of my favorite luxury stays, unfortunately. My last stay was super disappointing. I was visiting with my family we took two bedrooms and one penthouse. We experienced a lot of delays in room service, bell service, or even laundry services. For example, I have contacted laundry services to pick up a dress to iron, a 37 minutes has passed and no one came. When I contacted again, the guy responded with interrogation questions instead of apologies and making sure that someone picks up the dress. We had to leave for fee hours and recall again for pick up. Another unpleasant experience we had is the check out, I have contacted the bill service to pick up luggage 3 times, no one came to the room until hours passed and I had to ask the receptionist who I checked out with, he was super helpful and was very professional. Furthermore, there was a lady in the reception that was extremely unprofessional, unfortunately, I did not get her name but she was asian, long black hair, and was wearing a pink/salmon suit. I have gave her my step-brother’s room card asking her to fix the key as it doesn’t work. She started to interrogate why, and who am I. And of course I appreciate the security, and this is your total right to do so. But unfortunately, she was very unpleasant. She asked for an ID, I did not have mine so I gave her my mom’s, who is my step-brother’s mom as well. She asked me why do I need to go in, and I respectfully answered when this is none of anyone’s business. She is obliged to contact my step-brother to ask if she could let me in, without assuming that I have bad intentions and she acts on it without being sure of what the situation really is. That is definitely doesn’t reflect SLS chain’s image, and I am super disappointed.

Conflicted review

Customer review rating 2.0/5

Ola Business - Confirmed reviews ALL

My review is a bit conflicted as I found that the hotel was in a great location (I usually stay in a hotel on The Palm), the hotel itself is beautiful, all staff are really friendly and welcoming. However, I had booked and paid for a Signature King City View room and that is NOT the room I was given. The view from my balcony was baron land undergoing construction, so I felt conned in a way, although the room itself was nice, it is Not what I had paid extra for, when booking the Signature King City View. Secondly, I wanted to take a look at the pool and I was denied access even though I was there before the advertised closing time, I was told it was because of the upcoming storm but the storm was forecast for the following day and it was, at that time a nice sunny afternoon. These two experiences at SLS left a sour taste in my mouth unfortunately. Which is why I’ve been forced to give such a low rating.

Customer review rating 0.5/5

Basil Solo - Confirmed reviews ALL

Service was very slow, there was a 24-hour noise from construction. I informed the staff about the issue but no one cared

Not great

Customer review rating 2.5/5

Bernadine D. Families - Confirmed reviews ALL

The room we were given was right next to a very noisy construction site. Went well into the night and started again early hours of the morning. Unfortunately, we had a problem with flies in the room which we did flag up a few times On a positive note the staff were absolutely lovely as was the breakfast restaurant.

Amazing stay

Customer review rating 5.0/5

Aisha A. Couples - Confirmed reviews ALL

Everything was perfect, location, cleanliness, service the best!

Dear Aisha Badr Ahmed J A., We very much appreciate your comments regarding your stay at the SLS Dubai Hotel & Residences. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spencer Wadama

Other web-users rate our hotel

  • 514 reviews 8.1/10 Location
  • 1,421 reviews 8.2/10 Room
  • 1,752 reviews 7.5/10 Service
  • 9 reviews 6/10 WiFi
  • 551 reviews 9.3/10 Vibe
  • 341 reviews 6.6/10 Cleanliness
  • 275 reviews 7.8/10 Breakfast
  • 256 reviews 8.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.