Avis müşterileri puanı (ALL Puanlama) 4.6/5 1.885 görüş
ALLSAFE onaylı otel
Direct access to PIK Avenue shopping centre
Largest ballroom in northern Jakarta
412 contemporary guest rooms and suites with v iews of Jakarta Bay
Authentic Chinese cuisine from resident master chef
Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
Check in başlangıç saati: 14h00
Check out bitiş saati: 12h00
Check in başlangıç saati: - Check out bitiş saati:
Helmed by a resident master chef, The Chinese National showcases exquisite yet hearty Chinese dining experience. A combination of four concepts, the venue is designed to create intimate atmosphere, ideal for gatherings, celebrations and entertainment.
With great views of Jakarta Bay, our inspired rooms and suites give you a fulfilling sense of place in Indonesia's busy capital. Relax in the refreshing comfort of one of these 412 sanctums with contemporary decor and a wide range of amenities.
Engellilere uygun oda
Toplantı odalarının sayısı: 8
Maksimum büyüklük: 2.432 m²
Maksimum kapasite: 2590 kişi
Maksimum ziyafet kapasitesi: 1150 kişi
Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlarDaha fazla bilgi edinin
syamsualdi 14/04/2021 TripAdvisor onaylı yorum
We stayed at the hotel last weekend. We expected a 5-star service, but were disappointed for some reasons. The elevator is definitely not in compliance with the health protocol. We had to wait for so long every time we have to use it. There should be more elevator and effective arrangement. It is highly inconvenient. On the first night the wifi was down. We asked the front office to let us know if the wifi was back as we were working that night and needed to send important emails and attended several meetings. After several hours waiting, we called the front office and were informed that the wifi was back on quite a while ago. On the second day, the kids wanted to play at the pool, but we found out that there was an event and that the pool is closed. The kids were so disappointed and we had back to the room. Again, we have to wait for the elevator for so long. On the second night the event went on at the pool and it was that loud we could hear the band playing in our room at the 20th floor. The event was supposed to end at 9pm, but went on after 9pm. We called the front office complaining that the noise was too loud and annoying that we couldn’t rest, but there is no follow up. Weekend event will surely be a good income for the hotel, especially during this difficult time. However, the hotel should serve the other guests and maintain the service of a 5-star hotel. We expected convenient stay, but it was definitely inconvenient stay.
lack of amenities in the room and poor service when I check in at reception
rubbertree2021 08/04/2021 TripAdvisor onaylı yorum
Good 1. very cosy and easy to sleep because of high quality bed condition 2. nice view at the lounge 3. cost effective Poor 1. Poor service when i check in. 1) did not prepared welcome fruits in the room 2) did not give any information for breakfast and lounge 3) did not give any information for using welcome drink 2. lack of lift/elevators 1) wait more than 20 minute for take elevator to go down to lobby
Under expectation for a premium accor hotel
remember_8081 06/04/2021 TripAdvisor onaylı yorum
long queue at check in long queue at the time of the lift No benefit as accorplus gold member (no free room upgrade, no welcome treat) as i used to get at other accor hotels even when i was only a silver member long queue at the restaurant at breakfast, too crowded to run out of butter. It's a shame when the waiter forbids bringing 2 loaves of bread that can't be enjoyed without butter. Fully booked swimming pool, crowded gym center, just enjoying the rain in the room, really a staycation that was far below expectations
Good hotel but lack of service
Msusanti73 05/04/2021 TripAdvisor onaylı yorum
I stayed at Premiere Room at Swissotel PIK Avenue. The check in process took quite a long time since the hotel claimed the rooms is fully booked at that day. My kids were so disappointed when they inform us that the swimming pool and the garden was closed for the public since there is a wedding held there. They should inform us earlier about it so that we can take it for consideration to have a staycation there. One more thing is there were only two lifts available with 4 person capacity, so there is a very long queue waiting for the lifts while it is not good in this pandemic situation. As for the room it was clean and nice, the bed was large and comfy. They also provide a Nescafe dolce gusto coffee machine. One unique thing in this hotel is the bathroom has screen wall. The location is also strategic next to PIK avenue mall.
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