Novotel Jakarta Gajah Mada

Great Hotel at City. I really love this hotel. The staff is very friendly and helpful. The room was clean and the bed was comfortable. The breakfast is also wonderful. Thank You so much for the hospitality. Can't wait for coming back to this hotel for another stay

Stayed here for weekend getaway with my family. Warm greeting from the front office team and friendly gesture from all the staff that I met. The location of this hotel very strategic, near from kota tua and various mall. Just a walking distance starbucks beside this hotel. Will back to this hotel for sure.

Stayed 6 nights in 2 weeks at this hotel with various bad experiences. 1st I stayed on 26-28 oct They upgraded my room to a suite room which it great, but when we arrived the AC room wasn't cold enough so I complained, they try to fix it but still the aircon not running well. then they didn't provide complementary until the last day even though I had made a request for it. Restaurant service in the morning tends to be slow and the availability of food is slow to restock. 2nd time i stayed from 2-6 nov This one is worse than the first. The first day the air conditioner had problems until I sweated when I took a nap, the repairman tended to be unfriendly . Slippers in the room were not available so I had to ask, they forgot to give a welcome drink voucher and again I had to ask for complementary after many time of calling they responded in the end. The second day the room was not cleaned properly, empty drinking bottles were still lying around and the table was not cleaned, the bathroom amenities were not restocked so I had to ask for soap and shampoo to take a shower. Day 3 because I have to work in the morning I asked for breakfast pax to be take away I asked at 7.45 am directly to the restaurant with a menu of omelette, sausage and pancakes then I went back to my room and took shower, when I came back at 8.15 they had not done anything and asked me to wait I ask to talk to the manager who on duty to make a complaint but he appear then because of limited time I decided to go to work. On the 4th day I went to resto at 6.45 in the morning Again asking for breakfast pax to take away I asked if there is the manager already come, the officer said he had not arrived yet, and will around 7 and this time I asked the manager to take the breafast to my room so i can talk and complain to him since he always not appear everytime i looking for him, he to the breakfast pax to my room at 7.45 he said their slow service was normal considering it was quite a busy breakfast time, i said i can understand but do really need more than 30 minutes for omelette, sausage and pancakes, and he keep make an excuse, so i decide to cut the conversation since i had to go at 8 am. It was very disappointing for me. The way they serve is even worse than 3 star hotel

Mr. Hero was welcoming me with warm smile and excellent services, he give me special treatment according to my need, late check out also permitted. The room is cozy and help me do my meeting perfectly. Thank you.

Good location close to kota tua, room cleanliness was good and have spacious measure, food also very delicious and all staff from the lobby was very warm and helpful.. especially Roy in reception, he's very friendly and warm.. thanks to novotel gajah mada