Look, I understand that during this pandemic, you have to cut corners to keep your business alive. So I came to your hotel with considerably lower expectations... yet I still feel disappointed. Here's why. - When we arrived at your lobby, the temperature's high enough that we were sweating while waiting for our room. - Yes, we had to wait for our room. 45 minutes, to be exact. What is the purpose of online check in if in the end, the check in process took longer than most 3-star hotels? - The payment process was also troubled; we were promised a special rate in the email (including discounts using GarudaMiles) but at the front desk we were asked to pay considerably more. thankfully after showing the email, this problem was solved but it shows lack of coordination between Sales and the frontliner. - the amenities in the room... again, I know that you had to be as efficient as possible, but no bathrobe, no cotton buds, there's not even a laundry bag... at this point it's just sad. - pool and gym was not open, but that's understandable. - the breakfast was served in the room instead of an open buffet, which is also understandable. but the selection severely lacks, especially compared to other five-star hotel breakfast during pandemic. we asked for the breakfast to be served at 8 am, but it ended up being served at 8.30 am, and that was after we called the front desk to remind them that the breakfast was not yet served. also, the breakfast arrived mostly cold, which didn't help to its already mediocre taste. - this is just minor inconvenience but you should swap your outdated alarm-cum-iPod player with the newest one. and also the TV's remote is out of battery; it's a good thing my phone can also double as a remote. all in all; I was disappointed. there still were some positives though: - the staff is amicable and explains thoroughly what benefits we can use as we stayed at the Executive Suite - room was bigger than I thought. and it's squeaky clean. - the location is strategic as it was next to Central Park. I hope this review is helpful and Pullman can improve what is lacking in the future. I wish you all the best, but I won't be staying at any of your hotels for the time being.

Usually stay here at least once a year on my birthday.. always welcomed with delicious (and i mean really2 yummy well prepared) cake + fruits + cookies inside the room. This time checked in a few days after my born day - although no cake and snacks - but ALL Safe.. Room is on minimum amenities but of basic necessities, ones we really use and need. Additional amenities are a phone call away and delivered muy pronto. Welcome drink for 2! (instead of allowing only 1 applied by other hotels although the voucher clearly states valid for 2 when room is occupied for 2 guests) at the very cozy BUNK lobby lounge, with plenty to choose from their beverages list. The usual great stay..

It's been a long time since I last stayed at this hotel since there have been newer 5-star properties in Jakarta from Accor. As I was planning to take the family to the Jakarta Aquarium, I decided to reach a contact person from the hotel from many years ago. To my pleasant surprise, Pameyla Tan is still at the hotel and responded promptly as the Guest Experience Manager of the Guest Experience Department of Pullman Central Park. What follows is one of the most warm, welcoming and professional response and assistance I have ever experienced not just from the Accor Group but from any hotel, and I have spent the last decade staying at numerous 5-star hotels across Asia (Fairmont, Sofitel, Raffles, Intercontinental, Conrad, Ritz Carlton, etc) which are well-known for their hospitality. I think her staying at the same hotel for all these years has enabled her to perfectly know her property and her staff to such an extent that as a guest, I was heavily impressed by the level of service I experienced during my week-long stay with my family. I have been around and I am well aware that such good intention from a manager is not necessarily reflected by each and every single staff we come across at the property. But during my stay, I get a level of service from all the staff - starting from the front desk, the concierge, the restaurant staff, to the cleaning service and security - as if they have just been briefed by the Guest Experience Manager a moment before. Impeccable, and I very rarely utter this word. I have two toddlers and a baby with me, and she offered to provide kids amenities that really, really, made their day. Such a nice gesture. For families, I highly recommend their Executive Suite as it has a double-sized sofa bed more than enough for two kids of any age. Note that for seasoned travellers, whilst the property is not brand new, all the hardware serve their purpose and for those occasions when 5-star means more of the service and staff than the hardware, well, I definitely had one of such and it felt good. I hope the General Manager read my review and realize that he has such a valuable asset in his Guest Experience Manager, Pameyla Tan. My compliment also goes to Edward, a tall, spectacled waiter in the restaurant, who provide such a personalized level of service of which the better-dressed supervisors failed to deliver. I was pleasantly surprised when he can recite all the specific orders my entourage has requested a day before. Thumbs up!

The location is very good, next to Central Park and Neo Soho shopping mall, where we can find many restaurants and shops (including SOGO department store). Friendly staffs. The room was clean and spacious enough for two people, and the bed was comfortable. Loves the ambiance, food, and service of the lobby lounge. Free parking for hotel guests.

The location of this hotel is good. This hotel also implements excellent health protocols, starting from the lobby, receptionist, elevator, and rooms. The room size is so small. I can even say that it feels like stays in 3-star hotel instead for a 5-star hotel like Pullman. Check in and check out was excellent and fast

The room is ok. And the service is so-so. The problem I had is more during check-in. I have done online check-in. However, I still need to queue to check-in and the process also quite slow. I need to wait around 30 mins to get the room key.

Great staycation from Pullman CP, I was having a good hospitality from Pullman team, start from check in, room upgraded with a very spacious room, and special treat from "all of mbak" from Bunk Lobby when we have our afternoon tea and evening cocktail need to improve: breakfast, please!

I always enjoy staying at Pullman Jakarta Central Park. Hotel is nice, service are excellent and during covid, I can feel that the protocol is performed well so that I feel save and secure staying in Pullman Central Park. Location is excellent as well, as it is just by the big Central Park Shopping Mall and Tribeca where you can find many restaurants. Highly recommended hotel for business and holiday in Jakarta.

Large and comfort bed with spacious and clean room. Friendly staff and fast response when we need additional towel etc in the room. Easy access to Central Park Mall with a lot of restaurants and coffee shop.

Stayed here several times because of the great location in Central Park. Parking is free, sadly the room wasn't that clean during my last stay, i accidentally stepped on a cockroach in the room. Didn't bother to call house keeping due to the covid19 situation.

Pullman Central Park is one of my favorite hotel in Jakarta. Location is great and right beside Central Park Mall with Tribeka where there are plenty of restaurant and place to hang out. Staff are very nice and helpfull. Room is very nice and Executive lounge is also very nice. Breakfast place is good with many variety of food. Highly recommended hotel for both business and leisure with family.

Was very happy to stay here on 25 Jan 2020 (piblic holiday for chinnese new year). My wife and mom enjoyed the hot chocolate and tasty snacks at your bar, very good value for money. Here also i can share you that we suprised to see the fireworks from our window (11 fl) during our dinner time 20.00 while we enjoyed our room. service salmon, nasi goreng and hongkong noddle. As per the hotel staff, fireworks prepared by the central park mall beside of the hotel in every new year celebration. This is one 'touch' that can bring me back here. We also enjoyed the breakfast, you have a lot of variety. The Pool and shower room with sauna also be my favorite. Thanks.

The grand children had a wonderful time staying 5 days at the PULLMAN hotel. We all (adults & children) enjoyed the breakfast each morning with its wide varieties of food & fruit juices. We were very happy because the Shopping Malls are just next door to the Hotel. The Malls had so many restaurants that we were undecided what and where to eat everyday. We had 2 sets of adjoining rooms (4 rooms altogether) and I can say the children had a wonderful & memorable time.

Check in and check out process was quick with profesional staff. The staff were very helpful and friendly according to All's standard service. The food was delicious with good quality. The sleeping experience was comfortable, nice hotel to stay.

the title of my review may be understating the situation in Jakarta but I was referring to the convenience of having a big mall adjacent to the hotel. this provides superb convenience for travelers in terms of dining and shopping. In terms of distant to the airport, I would say, it is fairly convenient too. Non-peak takes about 30 minutes. (Non peak = 12 am to 5 am). Hotel is also very clean. The staff are extremely helpful and professional. Highly recommend this hotel for business and tourist.