Mercure Jakarta Pantai Indah Kapuk

I’m staying with my family at Mercure PIK , i think Mercure PIK have a great location , there is alot of restaurants around, the room is clean and comfortable, the facilities is quite completed , there is a swimming pool , restaurant and garden on 8 floor

I really enjoy staying at Mercure PIK with my family, the location is strategic and the hotel have a link to shopping mall from lobby , the room is clean and have a nice city view , breakfast is also delicious

Good place, good ambiences with city view, good wifi, good services, breakfast is fine especially bubur ayam. The place is at the top of pik avenue, near the food distrcit, and near pantjoran (the PIK spot)

Disappointed is an understatement when it comes to the management of this hotel. I had reservations for 2 rooms on Nov. 24th. Unfortunately due to covid, my wife and I couldn’t make the trip. So I called the hotel and tried to cancel one room and extent one room to become 2 nights. The reason is because my son just came from abroad. In the beginning management said since I booked using online travel, I should call them instead. So I did what they asked. Traveloka (the online travel) helped as much as they could and kept trying to negotiate with the hotel. To my surprised, Mercure Pantai Indah Kapuk didn’t budge. Like I said….. disappointment is an understatement. I will never go back to this hotel. Extremely disappointed with Accor group also. Covid is still looming among us. Even though we try to prevent as much as possible, we don’t know when we could caught the virus. HIGHLY NOT RECOMMEND THIS HOTEL!

Nice food. Wide options to choose from. People are really courteous and service oriented. Rooms are clean and organized. Daily serviced and cleaned. System bogger down when i arrived. had to wait for an hour. The reception people took time before thinking of a solution.