Dear Anett, Thank you for taking the time to share such detailed feedback. We are pleased that you appreciated the convenient tram connection, as well as the clean and efficiently designed rooms. Regarding housekeeping, our cleaning policy is part of our sustainability approach. Room cleaning can be requested in advance, and we appreciate your feedback that the current procedure may feel inconvenient during longer stays. Please note that the refrigerators are available in our Superior rooms, while additional storage and other room features vary depending on the selected category. We also appreciate your comments regarding the breakfast experience, including the busy periods, outdoor seating and the selection of fresh fruit, cereals and vegetarian/vegan options. We will share these suggestions with our breakfast team. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back to Ibis Styles Kraków Centrum. Best regards, Ibis Styles Kraków Centrum Team

Dear Isabella, Thank you very much for your wonderful review! We are delighted that you enjoyed our stylish interior, underfloor heating in the bathroom, quiet air conditioning, and excellent tram connection. It is also great to hear that you appreciated the friendliness of our reception and breakfast teams. We are especially pleased that the water dispensers, hot water, selection of teas, and refillable carafes available in the rooms added to your comfort. We hope to have the pleasure of welcoming you back to Ibis Styles Kraków Centrum in the future! Best regards, Ibis Styles Kraków Centrum Team

Dear Annette, Thank you for sharing your detailed feedback. We are pleased that you appreciated the cleanliness of the hotel, the accommodation, the Wi-Fi and the efficient check-out process. We understand that during periods of high occupancy the hotel can become busier, particularly around breakfast and dinner. We regularly welcome both individual guests and groups, and our team works to ensure that service remains smooth even during the busiest periods. Your comments regarding staffing and organisation will be shared with the relevant managers. Regarding housekeeping, our cleaning policy is part of our sustainability approach and is designed to reduce unnecessary use of water, energy and cleaning products. The green door hanger indicates that only the bins should be emptied, while full room cleaning can be requested at reception. We appreciate your feedback that this system was not sufficiently clear and will look at how we can communicate it more effectively. Thank you again for your feedback. We hope to have the opportunity to provide you with a more enjoyable experience during a future stay. Best regards, FOM- Alicja Trzcińska

Dear Thomas, Thank you very much for your wonderful review! We are delighted to hear that you appreciated our convenient location, with easy access to the railway station and Old Town by public transport, while still enjoying a peaceful atmosphere. It is great to know that you enjoyed our rich and varied breakfast and appreciated the dedication of our team. Thank you also for recommending our restaurant! We hope to have the pleasure of welcoming you back to Ibis Styles Kraków Centrum in the future. Best regards, Ibis Styles Kraków Centrum Team

Dear Holger, Thank you for sharing your detailed feedback. We understand that arriving early after traveling by motorcycle, especially in the high temperatures, made waiting for your room less comfortable. Standard check-in time is 3:00 PM, and early check-in is always possible, subject to availability. On the day of your arrival, the hotel was fully booked the previous night, and unfortunately, we had no rooms available for an earlier date. We appreciate your understanding that, under these circumstances, our team could not guarantee early check-in. Regarding the parking garage, our reception team is always available to assist guests with any difficulties entering and exiting the parking lot, as well as with your issue with not being able to retrieve your motorcycle from the garage. We understand this can be a nuisance, especially with heavy motorcycles on the slopes. We appreciate your feedback, as it helps us identify areas where improvements could be made. We hope that despite these difficulties, you enjoyed your stay in Krakow and that we will have the opportunity to welcome you again. Best regards, The Ibis Styles Kraków Centrum Team

Dear Reza, Thank you for taking the time to share your detailed feedback. We are pleased that you rated the cleanliness of the hotel positively and that you appreciated the coffee facilities. We have also noted your comments regarding the lighting in the room and the waiting time during check-in. Regarding the room amenities, our rooms are designed without traditional wardrobes in order to maintain the modern and functional character of the space. We understand, however, that additional storage can be important during a stay. We would also like to clarify that the water dispensers available on every floor provide cold, sparkling, and hot water, as well as tea and coffee. We regret if the hot-water option was not apparent during your stay. We appreciate your comments regarding the restaurant prices as well. Our restaurant offers a range of dishes and drinks, and we continuously review our offer to provide good value for our guests. Thank you again for your feedback. We hope to have the opportunity to welcome you again and provide an experience more in line with your expectations. Best regards, Ibis Styles Kraków Centrum Team

Dear Michael, Thank you very much for your detailed and positive review! We are delighted to hear that you enjoyed our stylish and modern hotel, rich breakfast, convenient location, and friendly team. It is great to know that the tram stop directly outside the hotel made getting around Kraków so easy. We appreciate your feedback regarding the air conditioning. During particularly warm weather, our reception team is always happy to assist with adjusting the temperature directly in the room to ensure a more comfortable stay. Regarding housekeeping, our hotel follows a more sustainable approach, with room cleaning available upon request. If cleaning is required during the stay, our reception team will be happy to arrange it. We hope to have the pleasure of welcoming you back to Ibis Styles Kraków Centrum in the future! Best regards, Ibis Styles Kraków Centrum Team

Dear Timmy, Thank you very much for taking the time to share your feedback and for your positive overall rating. We are delighted to hear that you enjoyed your stay and that everything went well, especially the service provided by our team. We truly appreciate your kind words and your recognition of all our colleagues. At the same time, we sincerely apologize for the cleanliness issue you experienced upon arrival. Finding remaining items from a previous stay is not the standard we aim to provide, and we will share your comments with our housekeeping team to ensure this matter is addressed. Thank you also for your feedback regarding the breakfast selection and value for money. Your comments are very important to us and help us improve our services. We appreciate your loyalty as a member of ALL Accor and hope to have the pleasure of welcoming you and your family back to Ibis Styles Kraków Centrum for an even better experience. Best regards, Ibis Styles Kraków Centrum Team

Dear Miroslav, Thank you very much for your excellent review. We are delighted to hear that you enjoyed your stay and appreciated our central location, great cuisine, and overall hotel experience. It is wonderful to know that everything met your expectations. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back to Ibis Styles Kraków Centrum again soon! Best regards, Ibis Styles Kraków Centrum Team

Dear Fenja Thank you very much for your positive review, and we hope to welcome you back to our hotel. Best regards, Ibis Styles Kraków Centrum Team

Dear Kelly, Thank you very much for your detailed and thoughtful review. We are delighted to hear that you had a pleasant stay and that you appreciated our friendly and helpful team, the cleanliness of your room, and the overall organization of the hotel. It is especially rewarding to know that any questions or requests were handled quickly and that suitable solutions were found. Thank you as well for your comment regarding the towels. We appreciate your feedback, as it helps us continuously improve our guests' experience. Please note that if additional towels are ever needed, our reception team is available 24/7 and will be happy to provide them upon request. Thank you for your recommendation. We hope to have the pleasure of welcoming you back again soon! Best regards, Ibis Styles Kraków Centrum Team

Dear Miriama, Thank you very much for choosing our hotel and for taking the time to share your feedback. We truly appreciate your visit and hope that you had a pleasant and comfortable stay with us. Your feedback is important to our team and motivates us to continue providing the best possible experience for our guests. We hope to have the pleasure of welcoming you back again soon. Best regards, Ibis Styles Kraków Centrum Team

Dear Horst, Thank you very much for your great review! We are delighted to hear that you appreciated our excellent location, clean and comfortable rooms, and the convenient tram connection right in front of the hotel with quick access to the main station. It is also wonderful to know that you enjoyed our hotel bar and found the nearby amenities and tour pick-up services helpful during your stay. Your recommendation means a lot to us and is a great motivation for our entire team. We hope to have the pleasure of welcoming you back again in the future! Best regards, Ibis Styles Kraków Centrum Team

Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay. We are delighted to hear that you appreciated our convenient location next to the tram stop, the comfort of the room, the quality of the bathroom, and our breakfast offer. It is also wonderful to know that you would recommend our hotel to other travelers. Thank you as well for sharing your observations regarding the hairdryer, room equipment, air conditioning, and seating capacity during breakfast. Guest feedback is extremely valuable to us and helps us continuously evaluate and improve our facilities and services. Thank you once again for your recommendation and constructive feedback. We hope to have the pleasure of welcoming you back on your next visit to Kraków. Best regards, Ibis Styles Kraków Centrum Team

Dear Nicole, Thank you very much for sharing your feedback. We are pleased to hear that you appreciated our good location and friendly service, and that your overall stay was positive. At the same time, we would like to thank you for your comments regarding breakfast. We value all guest feedback, as it helps us identify areas where we can improve both the variety of the offer and the comfort of the dining space. We hope to have the pleasure of welcoming you back in the future and providing an even better experience. Best regards, Ibis Styles Kraków Centrum Team

Dear Michael, Thank you very much for your wonderful review! We are delighted to hear that you had a perfect stay and appreciated the stylish design of our hotel, the friendliness of our staff, the breakfast, and the convenience of the underground parking. It is also great to know that our location, with the tram stop right in front of the hotel, made it easy for you to reach the city center and enjoy your visit to Kraków. Your kind words are a great motivation for our entire team, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon! Best regards, Ibis Styles Kraków Centrum Team

Dear Theodorus, Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay and appreciated our convenient location, friendly and helpful staff, and good breakfast selection. It is also wonderful to know that you liked the design and atmosphere of our rooms. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue providing the best possible experience for our guests. We hope to have the pleasure of welcoming you back again soon! Best regards, Ibis Styles Kraków Centrum Team

Dear Stefan, Thank you very much for your wonderful review! We’re delighted to hear that everything was perfect during your stay and that you enjoyed the comfortable room, our convenient location, and the excellent breakfast. It’s especially rewarding to know that the breakfast experience stood out so positively. Your kind words are truly appreciated and serve as a great motivation for our entire team. We hope to have the pleasure of welcoming you back again soon! Best regards, Ibis Styles Kraków Centrum Team