Dear Kristian, Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you appreciated our convenient location, the friendliness and helpfulness of our team, as well as the excellent quality of our rooms and breakfast. It was a pleasure to welcome you, and we hope to have the opportunity to host you again in the future for another enjoyable stay. Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Marco, thank you very much for your kind feedback and recommendation. We are pleased to hear that you enjoyed our modern facilities, cleanliness, friendly service, and food, as well as the family-friendly atmosphere and terrace areas. We also appreciate your constructive comment regarding the internet connection in the lobby. Guest feedback is very important to us and helps us continuously improve our services. We hope to have the pleasure of welcoming you again in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Pascal, Thank you for choosing Mercure Fabryczna City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Kraków Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Rudolf, Thank you for your feedback and, above all, for your continued loyalty to our hotel — it is truly appreciated. We are very sorry that your recent stay did not fully meet your expectations. Please rest assured that we will do our best to ensure that this situation does not happen again. We have also added a note to your profile in our system regarding your preferences to help us better anticipate your needs in the future. At the same time, to make sure everything is arranged exactly as you wish, we kindly recommend mentioning your preferences again at check-in, so we can take care of them right away. We hope to have the pleasure of welcoming you back soon and providing you with an even more comfortable stay. Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Sabine, Thank you very much for your kind and detailed review. We are delighted to hear that you felt comfortable during your six-night stay and that you appreciated the friendly service, modern atmosphere, and cleanliness of our hotel. It is great to know that the spacious room, daily housekeeping, and comfortable beds met your expectations, and that our reception team was able to assist you whenever needed. We are also pleased that you found the connection to the city center convenient. We truly appreciate your feedback and hope to have the pleasure of welcoming you again in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Mr A., Thank you very much for taking the time to share such a detailed and thoughtful review following your recent stay with us. We truly value all guest feedback, as it allows us to continually assess and improve the quality of our services. We are particularly grateful for your kind words regarding the cleanliness of our hotel, the quality of the rooms, and the breakfast buffet — we are pleased to know that these aspects of your stay met your expectations. We also appreciate your recognition of the amenities we offer, such as the swimming pool and sauna, and we regret that your experience in these areas did not reflect the relaxing and enjoyable atmosphere we strive to provide. Please accept our sincere apologies for the distress your wife experienced in the sauna area. The behavior you described does not align with the standards of comfort, respect, and decorum we aim to maintain in our wellness facilities. This matter has been brought to the attention of our wellness and reception management teams to ensure appropriate follow-up and training. Please note that, due to privacy regulations and the non-textile zone, the sauna area is not monitored by cameras, and our staff is not authorized to supervise or intervene in guests' behavior inside the saunas. Nevertheless, we expect all guests to act respectfully and considerately, and we regret that this was not the case during your visit. Regarding your experience at the swimming pool, we apologize for the inconvenience caused by the limited access due to scheduled training sessions. Fabryka Cia/O is taking part in "Discover Local" program, that is why the area is open as well as for hotel guest but also to external customers. Please be assured that the full schedule of planned activities is available at the reception desk as well as in the rooms. Additionally, we provide clear information in the common areas of the hotel regarding the approximate hours when the pool area is least occupied, to help guests plan their visits accordingly. We would also like to apologize for the misunderstanding at the front desk concerning your request for hair conditioner. It appears there was some confusion in communication, and we regret that your inquiry was not addressed more clearly. Please also note that hair conditioner is not included in the standard room equipment, as stated in the room description available at the time of booking. With regard to the parking issue, we are sorry for the inconvenience you experienced. Our system is designed to recognize license plates and open the barrier automatically for registered vehicles. However, in some cases — such as when the license plate is not fully visible or is from a foreign country — the camera may encounter difficulties in reading the information correctly. In these situations, guests are always encouraged to use the “intercom” button at the barrier to contact our security staff, who are available to assist promptly. In case of the Housekeeping service which had been provided in your rooms I would like to inform you that we have verified the case – the maids had been cleaning your rooms every day - the towels had been changed as well which is stated in the Housekeeping reports including the most precise information regarding service. We sincerely apologize for the situation connected with water refill – we will make sure that all our maids will be following all our room cleaning standards more precisely. We hope you will consider giving us another opportunity to welcome you back in the future so we may provide you with the improved experience that you rightfully expect and deserve. With kindest regards. Karolina Aszklar Front Office Manager

Dear Andreas, Thank you very much for your kind review. We are delighted to hear that you had such a positive experience and that everything met your expectations. Your recommendation means a great deal to us. It would be our pleasure to welcome you back again in the future. Warm regards, Karolina Gawryś Guest Relations Supervisor

Dear Christian, Thank you for your thoughtful review. We are delighted to hear that you found the building complex impressive and that the hotel, fitness center, and pool area met your expectations. Your kind words are greatly appreciated, and we look forward to the opportunity to welcome you again in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Rafael, Thank you for taking the time to share your impressions of your recent stay with us. We are pleased to hear that you found the hotel and rooms to be very nice, and we truly appreciate your kind words in that regard. At the same time, we are genuinely sorry to learn that your experience was negatively impacted by noise in the pool area and by lapses in housekeeping service. We apologize for any inconvenience caused due to the functioning of the pool area. In accordance to Discover Local programmed our swimming pool is available for the Guests who are not accommodated in our hotel, which is also signalized on booking portals. The Front Desk agents inform the Guests about the zone’s schedule, which is placed in the hotel areas as well as in the rooms. Unfortunately, we do not have any impact on the occupancy of the swimming pool, nonetheless Fabryka Cia/O offers a variety of options such as gym, salt cave, saunas and pool. Thank you also for your feedback, we apologize for the inconsistencies in housekeeping, including the missed amenities and oversight in cleaning. This does not reflect the level of care and attention we are committed to providing. Your comments have been shared directly with our housekeeping management to prevent such issues from recurring - nonetheless our front desk agents are upon guests disposal for 24/7 and they provide proper solution to every issue. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and relaxing experience. Warm regards, Karolina Gawryś Guest Relations Supervisor

Dear Henryk, Thank you for taking the time to share your impressions of your recent stay with us. We regret to acknowledge that we failed to meet your expectations during your visit in Mercure Fabryczna City - please accept your sincerest apologies for any inconvenience that occured. In accordance to Discover Local programmed our swimming pool is available for the Guests who are not accommodated in our hotel, which is also signalized on booking portals. The Front Desk agents inform the Guests about the zone’s schedule, which is placed in the hotel areas as well as in the rooms. Unfortunately, we do not have any impact on the occupancy of the swimming pool, nonetheless Fabryka Cia/O offers a variety of options such as gym, salt cave, saunas and pool - Our reception staff always try to provide the guest with all the information about the facilities and functioning of the property – I am truly sorry you were not acknowledged with this information during your stay. We aim to provide our guests with all the comforts and amenities they need for a relaxing stay, and your feedback will help us in this regard. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more enjoyable experience next time. Kind regards, Karolina Gawryś Guest Relations Supervisor

Dear Ms. Renate, Thank you for taking the time to provide your feedback on your recent stay experience, it is extremely important to us and assists in improving the quality of your stay. I\'m so glad to hear you enjoyed the facilities we have on offer. Even better to know that our team could be so accommodating to you throughout your stay. We would love to welcome you back soon! Best Regards, Mercure Fabryczna City Kraków Team

Dear Corry, Thank you for taking the time to share your feedback about your recent stay with us. We’re delighted to hear that you found your overall experience relaxing and appreciated the cleanliness of your room. Our housekeeping team works diligently to maintain high standards, and it’s rewarding to know their efforts made a positive impact. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Thank you for describing us the case with the shower handle - we are not able to interfere with the development of the hotel, but we will our best to prevent you from being accommodated into the room with the bathtub – during your next visit, please contact with us directly, so we will be able to select a room without bathtub for you. It\'s wonderful to know that our staff contributed to your pleasant experience with their friendliness. We strive to provide exceptional service, and your kind words will motivate our team even further. Thank you once again for your valuable feedback. We hope to welcome you back soon for another enjoyable stay! Best regards, Karolina Gawryś Guest Relations Supervisor

Thank you for staying with us at Mercure Fabryczna City and for your review. Your feedback is valuable to us, it gives us the opportunity to grow and improve and it will be shared with our management team. Thank you again! Mercure Kraków Fabryczna City Team

Dear Bartłomiej, thank you for choosing Mercure Fabryczna City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Kraków. Sincerely, Mercure Kraków Fabryczna City Team