Bachleda Luxury Hotel Kraków – MGallery 5 Sterne

Dear Artem, Thank you for your kind words and positive feedback! We're delighted to hear that you had such a wonderful experience during your stay at our hotel. It's great to know that you found our staff very friendly and our ambiance luxurious. Creating a warm and welcoming atmosphere for our guests is a top priority for us. We're also pleased that you enjoyed our central yet quiet location. Striking the right balance between accessibility and tranquility is important, and we're glad it met your expectations. Your comments are truly appreciated, and we look forward to the opportunity to serve you again in the future. Kind regards, Marta Palmąka PR & Marketing

Thank you for sharing your wonderful experience at the hotel. It's great to hear that you had a crowning finale to your trip through Poland and enjoyed your stay in a junior suite. We're delighted that you found the hotel's atmosphere cozy and the staff provided outstanding service. It sounds like you had the opportunity to savor some delicious breakfasts and make use of the amenities, including the pool and fitness room. Your kind words and feedback are much appreciated, and we look forward to welcoming you back soon for another wonderful time in Krakow.

Dear Brigitte, Thank you for your wonderful feedback! We're thrilled to hear that our hotel provided a nice ending to your round trip through Poland and that you had such a positive experience during your stay. We greatly appreciate your compliments about our accommodating, helpful, and polite staff. We're glad to know that you enjoyed the tastefully decorated room and found the amenities. It's great to hear that the spa area provided relief after your sightseeing adventures in the city. Thank you for your kind words about our restaurant and the waiter who provided excellent service. We're pleased that you enjoyed your dining experience with us. Thank you for choosing our hotel and for sharing your positive experience. Kind regards, Marta Palmąka PR & Marketing

Dear Nick, Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience during your stay with us. We're pleased that you found our hotel well-maintained and decoratively attractive. We're glad that you enjoyed our royal breakfast. We greatly appreciate your compliments about our restaurant service. Providing attentive yet unintrusive service is what we aim for, and we're glad that our team made a positive impact on your dining experience. Thank you for choosing our hotel and for sharing your positive experience. We look forward to the opportunity to welcome you back in the future. Kind regards, Marta Palmąka PR & Marketing

Dear Wolfgang, Thank you for sharing your feedback with us. We appreciate your kind words about our house and stylish atmosphere. Regarding the laundry service, we would like to clarify that we do offer an express laundry service that allows guests to have their clothes washed overnight. However this service comes at a higher cost due to the expedited nature of the process. We apologize if this information was not clearly communicated to you during your stay. As for the drink vouchers, we provide one voucher per person who is an ALL member and an additional voucher for their accompanying guest sleeping in the same room according to the terms and conditions of loyalty programme. What was fulfilled in case of your stay. We apologize if there was any confusion or inconvenience caused in this regard. We regret to hear that your overall experience did not meet your expectations. Thank you again for your feedback, and we hope you will give us another chance to showcase the exceptional service we strive to deliver. Kind regards, Marta Palmąka PR & Marketing