雅高集团旗下哈洛酒店 3 星

Having visited the hotel since the early years of the Saxon inn and conducting many business meetings and conferences as well as using the facilities too, it was great to return once again for a network meeting and the areas I visited and the decor throughout was thoughtful and very professional. The staff were fantastic, very inviting and friendly. Really enjoyed my visit as well as the meeting and the mini buffet after. Big thanks to Agne Da Silva 😊

The receptionist was aaaaaabsolutely horrible I don't know what her problem is. Maybe things aren't great in other parts of her life and she feels the need to be horrible to weary travellers rather than addressing why she feels the need to be a nasty person. I have taken the time to read other reviews and found a further 11 complaints about this particular member of staff across other providers. I hope my review and the other eleven go some way to altering the foul behaviour of this person or maybe if that isn't possible she could have her role changed or terminated

The hotel might be good but because of the moody face of receptionist Monika, our stay became an unpleasant experience, when we came she never smiled, she was rude, not able to communicate properly, when the payment was declined she offenced us by saying it's not big money, that we have to pay now otherwise we can run away without paying, I am really sorry they are keeping such unprofessional staff. Because of such welcome, I wouldn't recommend staying at this hotel. Thank you.

Fantastic hotel staff fabulous especially Bethany and nigel and monika at reception very clean rooms and customer areas whould recommend very good value for money restaurant and food very very good very happy

Hotel does not care about their customers & accuses them of lying when raising an issue. When I stayed recently, the shower pole fell on my head whilst showering. I tried fixing it but this did not work and so, as subsequently the bathroom flooded. I asked to move room but they did not offer another room, so I curtailed my stay & asked for refund. They said I had to go through Expedia for this which I did. They’re now denying what happened and refusing any refund. Expedia have offered a small amount of compensation but not the full amount - do not stay here as your experience will be awful.