雅高集团旗下哈洛酒店 3 星

客户意见评级 (ALL 评级) 3.4/5 149 评论

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Southern Way, CM18 7BA 哈洛, 英国

描述

酒店其他优惠

  • 16 分钟即可到达伦敦斯坦斯特德机场 - 预订停车和搭机套餐

  • 允许携带宠物

  • 酒店提供拥有 100 个停车位的停车场

  • 9 间会议室和活动室

  • 酒吧区可收看体育频道直播

我们的客房

酒店位置

雅高集团旗下哈洛酒店

Southern Way
CM18 7BA 哈洛
英国

GPS:51.75578, 0.126321

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店

The Sculpt Bar

我们的潮流酒吧提供您喜爱的饮料和各式小吃，可以帮助您彻底放松下来。体育爱好者还可以观看 TNT Sports 上的所有最新赛事。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.4/5  149 评论

TripAdvisor 评级  3.2/5  1,027 评论

Dishonesty and terrible customer service

Tripadvisor 评级 1.0/5

Honestjohn2020 经 TripAdvisor 认证的评论

I am absolutely furious with this hotel. It states very clearly on Google maps that it offers free pet friendly stays, this was the only reason I booked it. On checking in I was held to ransom for a £30 pet fee, that's £15 each for the same room! The receptionist first claimed she was the manager and then back peddled. She said she was only the duty manager and had no authority to waive the fee, even though she was produced the evidence of their false claim. She claimed Google maps is not their website, however they are advertising their business on it. According to her it doesn't count and they have no control what Google maps puts! Absolute rubbish every other hotel has pets allowed or not, fees apply, they have FREE expressly written underneath. If it isn't correct that is their fault and responsibility. A chain the size of Accor would have someone who's job it is to ensure correct advertising. What is really appalling is being presented with the evidence they refused to accept it. The correct thing to do is put your hands up waive £30 and get it corrected. For having their error pointed out in the interest of customer relations taking a £30 hit is cheap and the least they should be doing. I could have easily got cheaper hotels that do have a pet fee. Disgusting belligerent attitude to their false advertising and I was told it was my fault for not checking their specific site. Obviously everyone is expected to check every possible website the company could be on before booking! Accor someone hasn't done their job, just put your hands up and sort it. Don't expect customers to pay for your mistakes!

Good value, clean, good food and friendly helpful staff.

Tripadvisor 评级 5.0/5

marcusantonias 经 TripAdvisor 认证的评论

A good location with reasonable access for central London. A pleasant atmosphere with a bijoux and friendly bar area. We found the Hotel to be excellent value although we were part if a coach trip. The room was quiet snd we slept well. Great customer service. Good food, we had an early dinner as part of a coach trip so that we could make it in good time for The Abba Experience in London. The room was clean and tidy, just as expected and all the staff were friendly and very helpful, particularly Roxana and Jacklin who oversaw our dining and breakfast experience. Roxana was very professional but also very friendly and made us feel very welcome.

Dear Marcus, Thank you so much for taking the time to share your feedback about your recent stay at Harlow Hotel. We’re delighted to hear that you found our hotel to be great value, clean, and well-located with reasonable access to central London. It’s wonderful to know that you enjoyed the friendly and helpful service from our team, especially Roxana and Jacklin, who made your dining and breakfast experience special. We’re also glad you appreciated the pleasant atmosphere in our bar area and that you had a quiet, comfortable night’s sleep. We hope you had a fantastic time at The Abba Experience in London, and we look forward to welcoming you back on your next visit. Warm regards, The Team at Harlow Hotel

Hired room/wake

Tripadvisor 评级 5.0/5

debbie V 经 TripAdvisor 认证的评论

Held a wake in The Norfolk Room which was perfect. The staff were very attentive throughout., and the food was good. Everything was handled smoothly and respectifully.

Dear Debbie, Thank you for sharing your experience following the recent wake held in The Norfolk Room at Harlow Hotel. We are deeply honored that you entrusted us with such an important occasion. It means a great deal to us to hear that everything was handled smoothly and respectfully, and that our team provided attentive support throughout. We are glad the food met your expectations and that the room suited your needs. Please accept our heartfelt condolences once again, and know that we are here for you should you ever need our support in the future. With sincere sympathy, The Team at Harlow Hotel

Always a great stay

Tripadvisor 评级 5.0/5

958sammyh 经 TripAdvisor 认证的评论

I’ve stayed here a few times now. Each time has been great. The receptionist Ufuoma is always so welcoming with her fabulous smile, plus she’s super efficient and professional in her role. I will continue to visit when I travel from Stansted or visit friends this way. Rooms always clean and comfortable - a plus point for me is the use of a super hot bath. There’s a hair dryer and kettle for tea and coffee - everything you need really. I always book the buffet breakfast, which is plentiful and tasty. I will be back soon, thanks.

Thank you very much for taking the time to share such a detailed and positive review. We are delighted to hear that you consistently enjoy your stays with us and that our team continues to make you feel welcome. Your kind words about Ufouma will be shared with her, and we are pleased to know her professionalism and warm approach made a positive impression. It is also encouraging to hear that you find the rooms clean and comfortable and that the in-room amenities and breakfast offering meet your expectations. We are particularly pleased that the buffet breakfast remains a highlight of your visits. We truly appreciate your loyalty and look forward to welcoming you back again very soon. The Harlow Hotel Management Team.

Lovely stay for work ufuoma and Natasha great help

Tripadvisor 评级 5.0/5

Clive91 经 TripAdvisor 认证的评论

Food and hospitality was really nice the staff were helpful and the room was of decent size and experience too thanks you xx

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其他网络用户评价我们的酒店

  • 251 评论 7.6/10 位置
  • 694 评论 6.5/10 房间
  • 595 评论 7.2/10 服务
  • 9 评论 6.7/10 上网
  • 357 评论 6.8/10 清洁度
  • 237 评论 5.3/10 早餐
  • 213 评论 3.2/10 食物
  • 210 评论 4.6/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。