雅高集团旗下哈洛酒店 3 星

客户意见评级 (ALL 评级) 3.5/5 149 评论

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Southern Way, CM18 7BA 哈洛, 英国

描述

酒店其他优惠

  • 16 分钟即可到达伦敦斯坦斯特德机场 - 预订停车和搭机套餐

  • 允许携带宠物

  • 酒店提供拥有 100 个停车位的停车场

  • 9 间会议室和活动室

  • 酒吧区可收看体育频道直播

我们的客房

酒店位置

雅高集团旗下哈洛酒店

Southern Way
CM18 7BA 哈洛
英国

GPS:51.75578, 0.126321

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店

The Sculpt Bar

我们的潮流酒吧提供您喜爱的饮料和各式小吃，可以帮助您彻底放松下来。体育爱好者还可以观看 TNT Sports 上的所有最新赛事。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.5/5  149 评论

TripAdvisor 评级  3.1/5  1,019 评论

Great stay as always

Tripadvisor 评级 5.0/5

Sara L 经 TripAdvisor 认证的评论

Had a lovely stay. Gemma G was especially helpful and attentive. Lovely friendly lady. Gemma on reception also great. Rooms are nice too.

Dear U4997AHsaraI, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed another lovely stay with us. It is wonderful to know that Gemma provided such attentive and friendly service throughout your visit — she is indeed a valued member of our team, and we will ensure your kind words are passed along to her. We are equally pleased that our reception team and your room contributed positively to your experience. We truly appreciate your continued support and look forward to welcoming you back again soon. The Harlow Hotel Management Team.

Nice and beautiful environment

Tripadvisor 评级 5.0/5

Kayode K 经 TripAdvisor 认证的评论

Excellent service.Staffs are helpful and friendly especially Ufoma who sorted my initial issues with ironing.In all,very good service delivery.

Thank you for your wonderful feedback. We’re delighted to hear that Ufoma and our team provided helpful and friendly service, and that your overall experience was very positive. We will be sure to share your kind words with the team.

Good stay

Tripadvisor 评级 5.0/5

Rent F 经 TripAdvisor 认证的评论

Ufuoma very helpful. Pretty, sense of humor top notch. Infectious laugh. Dom in the bar very helpful. Breakfast need some work otherwise great. Will recomend.

Dear Guest, Thank you for your kind review. We are delighted to hear that Ufuoma and Dom made such a positive impression during your stay, and we will be sure to share your compliments with them. We also appreciate your feedback regarding breakfast and will review this with our team. Thank you for recommending us, and we hope to welcome you back soon. Kind regards, The Harlow Hotel Management

Terrible Experience – Hidden Fees, Poor Communication

Tripadvisor 评级 1.0/5

JOHN BRYLLE A 经 TripAdvisor 认证的评论

I stayed at The Harlow Hotel by Accor, and I can honestly say it was one of the most disappointing hotel experiences I’ve had. Last Monday, I phoned the hotel to ask if an early check-in around 12 or 1 PM would be possible, since we were attending a wedding from 1:30 PM until late in the evening. The staff member told me to simply call on the day to check if a room would be ready. Fair enough. On the day of our stay, I called multiple times in the morning — no one answered. Not once. When we arrived at the hotel, already pressed for time, I was told that early check-in would cost £10 per hour. This charge was never mentioned during my previous call. Absolutely ridiculous! We had no choice but to pay, as we were running late for the wedding. It felt like we were being taken advantage of because of the situation. To make things worse, parking wasn’t free either — £6 to park your car on top of the room cost and the unexpected early check-in charge. It’s the kind of nickel-and-diming you’d expect from a budget motel, not a supposedly reputable Accor hotel. This entire experience showed a total lack of transparency, communication, and care for guests. No one even apologised for the inconvenience or the unanswered calls. It really set the wrong tone for what should’ve been a special day. Honestly, I wouldn’t recommend this hotel to anyone. 2/10 – overpriced, poorly managed, and not worth the stress.

Dear Guest, Thank you for taking the time to provide detailed feedback. I am very sorry to hear about the difficulties you experienced with early check-in, parking charges, and communication on the day of your stay. This is not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused, particularly on a day that was meant to be special. Your comments have been shared with the relevant teams to ensure that our procedures and communication are improved going forward. We appreciate your honesty and regret that your experience did not meet your expectations. Kind regards, The Harlow Hotel Management

Efficient business event

Tripadvisor 评级 5.0/5

Tasha T 经 TripAdvisor 认证的评论

We ran a business event at the Harlow Hotel. The team are fantastic. Special mention to Jack who was extremely helpful! The event space is clean and efficient.

Dear Tasha, Thank you for your lovely review following your business event with us. We are thrilled to hear that you found our team to be fantastic and that Jac, in particular, was extremely helpful. It is wonderful to know that the event space met your needs with its cleanliness and efficiency. We truly appreciate you choosing The Harlow Hotel for your event and for highlighting the positive aspects of your experience. We hope to have the pleasure of welcoming you back for another successful event in the future. Best regards, The Harlow Hotel Management Team

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其他网络用户评价我们的酒店

  • 248 评论 7.4/10 位置
  • 695 评论 6.6/10 房间
  • 605 评论 7.2/10 服务
  • 9 评论 6.7/10 上网
  • 355 评论 6.7/10 清洁度
  • 237 评论 5.3/10 早餐
  • 213 评论 3.1/10 食物
  • 207 评论 4.7/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。