雅高集团旗下哈洛酒店 3 星

客户意见评级 (ALL 评级) 3.9/5 234 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 距离伦敦斯坦斯特德机场 16 分钟路程

  • 允许携带宠物

  • 酒店提供拥有 100 个停车位的停车场

  • 4 间会议室和活动室

  • 丰盛的英式早餐和晚餐菜单

我们的客房

酒店位置

雅高集团旗下哈洛酒店

Southern Way
CM18 7BA 哈洛
英国

GPS:51.75578, 0.126321

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

The Sculpt Restaurant

在我们酒店的餐厅享用各种美味佳肴。Sculpt 提供具有现代风味的英式美食。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.9/5  234 评论

TripAdvisor 评级  3.0/5  911 评论

Excellent venue for business and pleasure

Tripadvisor 评级 5.0/5

470kylej 商务住宿 - 经 TripAdvisor 认证的评论

Having visited the hotel since the early years of the Saxon inn and conducting many business meetings and conferences as well as using the facilities too, it was great to return once again for a network meeting and the areas I visited and the decor throughout was thoughtful and very professional. The staff were fantastic, very inviting and friendly. Really enjoyed my visit as well as the meeting and the mini buffet after. Big thanks to Agne Da Silva 😊

Receptionist

Tripadvisor 评级 3.0/5

290andrewg 商务住宿 - 经 TripAdvisor 认证的评论

The receptionist was aaaaaabsolutely horrible I don't know what her problem is. Maybe things aren't great in other parts of her life and she feels the need to be horrible to weary travellers rather than addressing why she feels the need to be a nasty person. I have taken the time to read other reviews and found a further 11 complaints about this particular member of staff across other providers. I hope my review and the other eleven go some way to altering the foul behaviour of this person or maybe if that isn't possible she could have her role changed or terminated

Monika moodiest receptionist ever

Tripadvisor 评级 1.0/5

Natalia R 经 TripAdvisor 认证的评论

The hotel might be good but because of the moody face of receptionist Monika, our stay became an unpleasant experience, when we came she never smiled, she was rude, not able to communicate properly, when the payment was declined she offenced us by saying it's not big money, that we have to pay now otherwise we can run away without paying, I am really sorry they are keeping such unprofessional staff. Because of such welcome, I wouldn't recommend staying at this hotel. Thank you.

Good hotel

Tripadvisor 评级 5.0/5

237jeffreyy 经 TripAdvisor 认证的评论

Fantastic hotel staff fabulous especially Bethany and nigel and monika at reception very clean rooms and customer areas whould recommend very good value for money restaurant and food very very good very happy

Do not stay here!

Tripadvisor 评级 1.0/5

roblowe1966 Solo travel - 经 TripAdvisor 认证的评论

Hotel does not care about their customers & accuses them of lying when raising an issue. When I stayed recently, the shower pole fell on my head whilst showering. I tried fixing it but this did not work and so, as subsequently the bathroom flooded. I asked to move room but they did not offer another room, so I curtailed my stay & asked for refund. They said I had to go through Expedia for this which I did. They’re now denying what happened and refusing any refund. Expedia have offered a small amount of compensation but not the full amount - do not stay here as your experience will be awful.

We sincerely apologize for this issue at the Hotel. Please be assured that this is not how we normally handle issues. Kindly note that a full refund will be issued and our finance team will be in touch to facilitate this. The shower pole has been fixed and the room is in great order now and we really appreciate your constructive feedback. We have retrained our teams to ensure that any room move is attended to promptly based on availability. Once again apologies for the inconvenience and we look forward to welcoming you back to The Harlow Hotel to get another chance to make your stay better.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 220 评论 7.8/10 位置
  • 719 评论 5.8/10 房间
  • 566 评论 7.9/10 服务
  • 10 评论 9.2/10 上网
  • 380 评论 5.2/10 清洁度
  • 208 评论 7.1/10 早餐
  • 184 评论 2/10 设施
  • 153 评论 6.3/10 性价比

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