The Harlow Hotel By Accor bintang 3

Catatan tamu Avis (Peringkat ALL) 3.4/5 156 ulasan

The Harlow Hotel By Accor - Image 1
The Harlow Hotel By Accor - Image 2
The Harlow Hotel By Accor - Image 3
The Harlow Hotel By Accor - Image 4
Southern Way, CM18 7BA HARLOW, Britania Raya

Deskripsi

Keistimewaan hotel

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Akomodasi kami

Lokasi hotel

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
Britania Raya

GPS:51.75578, 0.126321

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok

The Sculpt Bar

Unwind in our modern bar, where you'll find all your favourite tipples and a variety of snacks on our bar menu. Sports fans can also catch all the latest action on TNT Sports.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  3.4/5  156 ulasan

Peringkat TripAdvisor  3.2/5  1.031 ulasan

Good stay

Catatan Tripadvisor 5.0/5

Nathan C Ulasan TripAdvisor tersertifikasi

Great staff and very welcoming. Special thanks to Giusppe and Roxy for being so helpful and accomodating. We were very surprised but the relaxing and professional atmosphere and delicious pizzas. Rooms are very clean and good value for money.Will definitely stay again.

Dear Guest, Thank you very much for taking the time to share your kind feedback following your recent stay with us. We are delighted to hear that you found our team welcoming and that Giuseppe and Roxy made such a positive impression with their helpful and accommodating service. It’s wonderful to know you enjoyed the relaxing and professional atmosphere, as well as our pizzas, and that you found the rooms clean and good value for money. Your comments are greatly appreciated and will be shared with the team as encouragement to continue delivering high standards of service. We truly hope to welcome you back again very soon. Kind regards, The Harlow Hotel Management Team.

Fantastic

Catatan Tripadvisor 5.0/5

ForelocksMassage Ulasan TripAdvisor tersertifikasi

Wonderful, tried their very best to make everyone enjoy. The team of staff is doing their job with excellency and make guest more feel at home than anywhere.

Dear Guest, Thank you for your wonderful review. We are delighted to hear that you felt so well looked after and that our team helped create such an enjoyable and welcoming experience during your stay. Knowing that our staff made you feel at home truly means a great deal to us, as this is exactly the atmosphere we strive to create for every guest. Your kind words will be shared with the team as motivation to continue delivering excellent service. We hope to have the pleasure of welcoming you back again in the near future. Kind regards, The Harlow Hotel Management Team.

Christmas Party

Catatan Tripadvisor 4.0/5

AdgeBergkamp Ulasan TripAdvisor tersertifikasi

Our Company Christmas Party night was at The Harlow Hotel. Over 80 people were well catered for, food, bar, DJ, function room - all very good A few of us stayed over and although the rooms are dated, they are clean and functional Staff were all very friendly Good value for money

Dear Guest, Thank you for taking the time to share your feedback following your company Christmas party with us. We are pleased to hear that the event was well catered for and that you enjoyed the food, bar service, DJ, and function space, as well as the overall value for money. We’re also glad to know that those who stayed overnight found the rooms clean and functional, and we appreciate your honest comments regarding the décor. Please be assured that we continue to invest in maintaining comfort, cleanliness, and reliability across the hotel. Your kind words about our friendly team are particularly appreciated and will be shared with them. We hope to have the opportunity to welcome you back again in the future, whether for another event or a leisure stay. Kind regards, The Harlow Hotel Management Team.

Dishonesty and terrible customer service

Catatan Tripadvisor 1.0/5

Honestjohn2020 Ulasan TripAdvisor tersertifikasi

I am absolutely furious with this hotel. It states very clearly on Google maps that it offers free pet friendly stays, this was the only reason I booked it. On checking in I was held to ransom for a £30 pet fee, that's £15 each for the same room! The receptionist first claimed she was the manager and then back peddled. She said she was only the duty manager and had no authority to waive the fee, even though she was produced the evidence of their false claim. She claimed Google maps is not their website, however they are advertising their business on it. According to her it doesn't count and they have no control what Google maps puts! Absolute rubbish every other hotel has pets allowed or not, fees apply, they have FREE expressly written underneath. If it isn't correct that is their fault and responsibility. A chain the size of Accor would have someone who's job it is to ensure correct advertising. What is really appalling is being presented with the evidence they refused to accept it. The correct thing to do is put your hands up waive £30 and get it corrected. For having their error pointed out in the interest of customer relations taking a £30 hit is cheap and the least they should be doing. I could have easily got cheaper hotels that do have a pet fee. Disgusting belligerent attitude to their false advertising and I was told it was my fault for not checking their specific site. Obviously everyone is expected to check every possible website the company could be on before booking! Accor someone hasn't done their job, just put your hands up and sort it. Don't expect customers to pay for your mistakes!

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that there was a miscommunication regarding our pet policy during your stay. Our team endeavoured to explain the information available at the time, and we regret that this caused frustration. Your comments have been noted and shared internally for review. Kind regards, The Harlow Hotel Management Team.

Good value, clean, good food and friendly helpful staff.

Catatan Tripadvisor 5.0/5

marcusantonias Ulasan TripAdvisor tersertifikasi

A good location with reasonable access for central London. A pleasant atmosphere with a bijoux and friendly bar area. We found the Hotel to be excellent value although we were part if a coach trip. The room was quiet snd we slept well. Great customer service. Good food, we had an early dinner as part of a coach trip so that we could make it in good time for The Abba Experience in London. The room was clean and tidy, just as expected and all the staff were friendly and very helpful, particularly Roxana and Jacklin who oversaw our dining and breakfast experience. Roxana was very professional but also very friendly and made us feel very welcome.

Dear Marcus, Thank you so much for taking the time to share your feedback about your recent stay at Harlow Hotel. We’re delighted to hear that you found our hotel to be great value, clean, and well-located with reasonable access to central London. It’s wonderful to know that you enjoyed the friendly and helpful service from our team, especially Roxana and Jacklin, who made your dining and breakfast experience special. We’re also glad you appreciated the pleasant atmosphere in our bar area and that you had a quiet, comfortable night’s sleep. We hope you had a fantastic time at The Abba Experience in London, and we look forward to welcoming you back on your next visit. Warm regards, The Team at Harlow Hotel

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 253 ulasan 7.6/10 Lokasi
  • 697 ulasan 6.5/10 Kamar
  • 606 ulasan 7.4/10 Pelayanan
  • 10 ulasan 6.9/10 Internet
  • 356 ulasan 6.9/10 Kebersihan
  • 241 ulasan 5.4/10 Sarapan
  • 212 ulasan 3.5/10 Makanan
  • 210 ulasan 4.9/10 Kesepadanan nilai

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