The Harlow Hotel By Accor bintang 3

Catatan tamu Avis (Peringkat ALL) 3.8/5 144 ulasan

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Deskripsi

Keistimewaan hotel

  • 16 mins to London Stansted Airport - book your Park&Fly package

  • Pet-friendly

  • Onsite car park with 100 spaces

  • 9 meeting and events rooms

  • Bar area with live sports channels available

Akomodasi kami

Lokasi hotel

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
United Kingdom

GPS:51.75578, 0.126321

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok

The Sculpt Restaurant

Discover a range of delicious options at our onsite restaurant. The Sculpt serves British cuisine with a modern twist.

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Cari tahu selengkapnya

Peringkat ALL  3.8/5  144 ulasan

Peringkat TripAdvisor  3.0/5  963 ulasan

Rubbish

Catatan Tripadvisor 1.0/5

Martin W Ulasan TripAdvisor tersertifikasi

This hotel was booked by my company for an overnight due to work in the hospital the following morning, My company booked a double room, Upon my arrival I was told the hotel was fully booked and I could only have a twin room, This booking was done the week before I arrived, The information from reception was poor to say the least , No times given for evening meals or breakfast, Needless to say I have informed my company not to book this place again

Dear Martin, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We regret that we were unable to accommodate your original room request and for any miscommunication regarding meal times. Guest satisfaction is our top priority, and we will be reviewing our processes to ensure clearer communication at check-in and to prevent similar issues from occurring in the future. We truly appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to provide you with a better experience should you visit again. Best regards, The Harlow Hotel Management Team

Team Meeting

Catatan Tripadvisor 5.0/5

Sheilah B Ulasan TripAdvisor tersertifikasi

First time at this venue for our monthly team meeting. Great size room and tv for the meeting. Food and facilities were great. The staff were friendly and could not do enough for us big shout out to Joy who was my main contact for the day excellent service.

Dear 157sheilahb, Thank you for taking the time to share your experience with us! We are delighted to hear that your first visit to The Harlow Hotel for your team meeting was a success. It’s fantastic to know that you found the meeting room spacious and well-equipped for your needs, and that you enjoyed the food and facilities we provided. Our team strives to create a welcoming and accommodating environment, so we are especially pleased that Joy stood out to you with her excellent service. We will be sure to pass on your kind words to her – she will be thrilled to know she made such a positive impact on your experience. We hope to welcome you and your team back again for future meetings or even a leisurely visit! If there’s anything we can do to make your next event even better, please don’t hesitate to reach out. Best regards, The Harlow Hotel Management Team

Excellent

Catatan Tripadvisor 5.0/5

Erdal D Ulasan TripAdvisor tersertifikasi

Very nice hotel, clean and very tidy. Highly recommended and Friendly stuff and verygood service Service. Rooms are large, the pub is very reasonable price, there is no parking problem…xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Dear erdald925, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our hotel clean, tidy, and welcoming. Our team takes great pride in providing excellent service, and it is wonderful to know that this was reflected in your stay. We appreciate your feedback regarding our spacious rooms and reasonably priced pub. Ensuring guest comfort and convenience is always our priority, and we are pleased that parking was not an issue for you. We look forward to welcoming you back in the future for another enjoyable stay. Best regards, The Harlow Hotel Management Team

Business

Catatan Tripadvisor 5.0/5

Courtney A Ulasan TripAdvisor tersertifikasi

Macie was unreal very accommodating! And the women on reception Jemma was a star! Couldn’t have asked for a better people, made me feel welcome! The only thing I would say Is I staying there for 3 weeks and would have liked a different menu from time to time

Thank you for your wonderful feedback! We are delighted to hear that Macie and Gemma made your stay so welcoming and enjoyable. Your kind words will certainly be passed on to them. We appreciate your suggestion regarding menu variety, and we will take this into consideration for future improvements. We hope to welcome you back again soon! Best regards, The Harlow Hotel Management Team

Poor Quality.

Catatan Tripadvisor 2.0/5

Karen I Ulasan TripAdvisor tersertifikasi

My husband and I Stayed here for an event on 01/02/2025. Positives: hotel is clean, nice hot water, staff are friendly and helpful. Negatives: completely understaffed, Food is cold, Food is of low quality ingredients. Bedding could do with being warmer. A bottle of Red wine was £29 (and that is the cheapest). we were fortunate to have our room, as a number of guests were told there rooms had been cancelled, but were not contacted before arrival. People who had been staying in the hotel for a couple of weeks, had returned to their rooms, to find all their belongings removed and other guests using the room. As the kitchen were catering for the event we were attending, other guests were ordering in Pizza's as they had closed the main restaurant due to lack of staff. The bar staff served our food in the event room. I am surprised the staff can remain friendly and positive when they are so overworked, for breakfast there was one person, clearing/Laying tables, updating the Buffett breakfast tables and basically doing everything. This hotel is being run on a shoe string. Hats off to the staff for their efforts, the hotel really need to invest in the the basic requirements of guests if they want people to return to this hotel.

Thank you so much for sharing such a detailed review, Karen. We're really grateful for your feedback and are glad you found the hotel clean, with friendly and helpful staff. We also appreciate your kind words about the staff's efforts despite being understaffed. However, we’re truly sorry to hear about the challenges you experienced. We sincerely apologise for the issues with food quality and temperature, as well as the inconvenience caused by the staffing shortages and room mix-ups. We fully understand how frustrating it must have been, especially after the disruption with the rooms and the limited dining options. Your feedback about the bedding and the price of the wine will also be taken into account as we continue to improve our services and offerings. We agree that investing in the basic requirements of guests is essential, and we will work on addressing these concerns to provide a more comfortable and seamless experience for future stays. Thank you again for your honest feedback, and we truly hope to have the opportunity to welcome you and your husband back for a much improved stay. If you’d like to discuss anything further, please don’t hesitate to reach out. Warm Regards The Harlow Hotel Management Team

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 236 ulasan 7.5/10 Lokasi
  • 648 ulasan 6.6/10 Kamar
  • 524 ulasan 7.4/10 Pelayanan
  • 12 ulasan 6.1/10 Internet
  • 317 ulasan 7/10 Kebersihan
  • 219 ulasan 6.4/10 Sarapan
  • 200 ulasan 4.6/10 Makanan
  • 188 ulasan 5.6/10 Kesepadanan nilai

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