Hôtel Mercure Bedford Centre 4 étoiles

Although the hotel was perfectly placed for our family reunion it failed to live up to our expectations. The staff members were great and did their best but our room was freezing on the first night and despite efforts by the staff, we had to sleep in our dressing gowns to stay warm. The toilet was NOT clean and the showerhead was also dirty. The shower had body lotion instead of body wash, and there is no way to wash our private parts easily as it was a full-on shower type. The room wasn't cleaned on our second day and when we got back it was too late to get it done as the housekeeping staff had gone. We had a good time as we don't let these annoying things affect our enjoyment, but my overall review is POOR.

We booked a Christmas party night and were not disappointed. Fantastic value for money with a corkage option, food was good. Good communication throughout booking and staff were very helpful and attentive. Will be booking for next year.

DISSAPOINTING, Poor Xmas dinner experience, food appalling quality, Tiny piece of Trout swimming in sauce, Few vegetables. Friends had Turkey and commented on tiny thin slices being poor. Chef needs to be sacked, worst dinner experience.. Long delays and dinning room very cold. Hotel needs updating in main areas, looks tired. Breakfast, very average, dry. Room - Premium room very good, strange shower set-up, water floods on floor due to small shower tray. Comfy large bed and big Tele. Get room facing river. Location - Excellent. one minute walk into town. Located along picturesque river edge. Service - Apart from food very good.

This is a lovely location. 50 years ago I met my life partner 200 yards from this location and today at lunchtime I went in specially and booked a 6.30pm dinner table near the window with a lovely view. It was part of what was meant to be a romantic retracing of the steps we took all those years ago. We arrived and were treated with contempt. "You could not possibly have booked, we are closed due to a private function" After pressing the point they found a book with my name in it! They then blamed the staff member who took the booking and then (in true French manner!) shrugged and basically said "tough"!!!

The hotel itself isn't too bad room was nice except bathroom smelt of smoke, the worse think about this hotel is the pure rudeness of the staff that's when you can actually find a member of staff, of you go to a member of staff with a problem they're extremely rude and unhelpful and when you walk away they're laughing at you