Hôtel Mercure Bedford Centre 4 étoiles

Note Avis clients (Note ALL) 4.6/5 592 avis

Les plus de l'hôtel

  • BT Sports au lounge bar

  • Profitez d'un dîner avec une vue panoramique sur le fleuve et la ville

  • Service de restauration 24h/24 avec menu complet pour le dîner

  • Parking sur place

  • Service de blanchisserie disponible

Hôtel labellisé ALLSAFE

Localisation de l'hôtel

Hôtel Mercure Bedford Centre

2 St Marys Street

GPS:52.133977, -0.465752

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

En résumé
Sur place
  • Parking
  • Restaurant
  • Hôtel accessible en fauteuil roulant
  • Air conditionné
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion

Riverside Restaurant

Our Restaurant overlooks the river Ouse, we pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources.

Nos hébergements

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.6/5  592 avis

Note TripAdvisor  4.0/5  113 avis

Great location, excellent general staff, housekeeping NOT great, room facilities average!

Note TripAdvisor 2.0/5

alaingreaves1 Avis TripAdvisor

Although the hotel was perfectly placed for our family reunion it failed to live up to our expectations. The staff members were great and did their best but our room was freezing on the first night and despite efforts by the staff, we had to sleep in our dressing gowns to stay warm. The toilet was NOT clean and the showerhead was also dirty. The shower had body lotion instead of body wash, and there is no way to wash our private parts easily as it was a full-on shower type. The room wasn't cleaned on our second day and when we got back it was too late to get it done as the housekeeping staff had gone. We had a good time as we don't let these annoying things affect our enjoyment, but my overall review is POOR.

Excellent Christmas Party Night

Note TripAdvisor 5.0/5

rachelrose5 Escapade entre amis - Avis TripAdvisor

We booked a Christmas party night and were not disappointed. Fantastic value for money with a corkage option, food was good. Good communication throughout booking and staff were very helpful and attentive. Will be booking for next year.

Dear Rachelrose5, thank you so much for the glowing review, delighted that you enjoyed your party with us, Have a great christmas! kind regads Peter Byard General Manager

Poor, dinning dreadful, premium room very good, main areas need refurb, cold

Note TripAdvisor 1.0/5

Extensive-Traveller Avis TripAdvisor

DISSAPOINTING, Poor Xmas dinner experience, food appalling quality, Tiny piece of Trout swimming in sauce, Few vegetables. Friends had Turkey and commented on tiny thin slices being poor. Chef needs to be sacked, worst dinner experience.. Long delays and dinning room very cold. Hotel needs updating in main areas, looks tired. Breakfast, very average, dry. Room - Premium room very good, strange shower set-up, water floods on floor due to small shower tray. Comfy large bed and big Tele. Get room facing river. Location - Excellent. one minute walk into town. Located along picturesque river edge. Service - Apart from food very good.

Dear Extensive-traveller, please accept my apologies for the shortfalls in standards and service when you attended your Christmas party, good to see you enjoyed the other elements of your stay. Kind regards Peter Byard General Manager

Totally denied a dinner booking made 6 hours earlier, in person!

Note TripAdvisor 1.0/5

Jon H En couple - Avis TripAdvisor

This is a lovely location. 50 years ago I met my life partner 200 yards from this location and today at lunchtime I went in specially and booked a 6.30pm dinner table near the window with a lovely view. It was part of what was meant to be a romantic retracing of the steps we took all those years ago. We arrived and were treated with contempt. "You could not possibly have booked, we are closed due to a private function" After pressing the point they found a book with my name in it! They then blamed the staff member who took the booking and then (in true French manner!) shrugged and basically said "tough"!!!

Dear Jon J, please accept my apologies for the shortfalls in service and standards, in essence we had several functions all happening within a similar time frame on Saturday and so we tried to limit the restaurant bookings whilst these functions were served. The communication on this clearly wasnt as straight forward to the team as it should have been. Thank you for breaking this to our attention and if you be so kind as to email me on Peter.Byard@Accor.com I would like to offer you dinner with us on another date complimentary as a gesture of good will. kind regards Peter Byard General Manager

Staff extremely rude

Note TripAdvisor 2.0/5

G9368SVstephenp Professionnel - Avis TripAdvisor

The hotel itself isn't too bad room was nice except bathroom smelt of smoke, the worse think about this hotel is the pure rudeness of the staff that's when you can actually find a member of staff, of you go to a member of staff with a problem they're extremely rude and unhelpful and when you walk away they're laughing at you

Dear G9368SVStephenp, please accept my apologies for the issues experienced, whilst the smoking issue cant be attributed to us as the hotel is no smoking and if other guests choose to smoke we will of course tackle the issue we do rely on people following the rules and laws regarding this. In terms of the staff being rude I can only apologise and ensure you that we are working with the team on fixing these issues. kind regards Peter Byard General Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 422 avis 9.1/10 Site
  • 843 avis 7.3/10 Chambre
  • 742 avis 8.8/10 Service
  • 8 avis 9.6/10 Internet
  • 340 avis 6.1/10 Propreté
  • 235 avis 7/10 Petit déjeuner
  • 145 avis 4.9/10 Repas
  • 126 avis 5.7/10 Qualité/prix

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