Note Avis clients (Note ALL) 4.6/5 592 avis
Hôtel Mercure Bedford Centre
2 St Marys Street
MK42 0AR BEDFORD
Accès: 2.41 km / 1.5 mi 16 min à pied / 8 min en voiture
Aérodrome / Héliport
Accès: 16.09 km / 10 mi 22 min en voiture
Accès: 17.7 km / 11 mi 16 min en voiture
Accès: 173.81 km / 108 mi
Arrivée à partir de - Départ jusqu'à
Our Restaurant overlooks the river Ouse, we pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources.
Les avis de nos clients
Avis 100% authentiques de nos clients ayant séjourné à cette adresseEn savoir +
Great location, excellent general staff, housekeeping NOT great, room facilities average!
Note TripAdvisor 2.0/5
alaingreaves1 Avis TripAdvisor
Although the hotel was perfectly placed for our family reunion it failed to live up to our expectations. The staff members were great and did their best but our room was freezing on the first night and despite efforts by the staff, we had to sleep in our dressing gowns to stay warm. The toilet was NOT clean and the showerhead was also dirty. The shower had body lotion instead of body wash, and there is no way to wash our private parts easily as it was a full-on shower type. The room wasn't cleaned on our second day and when we got back it was too late to get it done as the housekeeping staff had gone. We had a good time as we don't let these annoying things affect our enjoyment, but my overall review is POOR.
Excellent Christmas Party Night
Note TripAdvisor 5.0/5
rachelrose5 Escapade entre amis - Avis TripAdvisor
We booked a Christmas party night and were not disappointed. Fantastic value for money with a corkage option, food was good. Good communication throughout booking and staff were very helpful and attentive. Will be booking for next year.
Dear Rachelrose5, thank you so much for the glowing review, delighted that you enjoyed your party with us, Have a great christmas! kind regads Peter Byard General Manager
Poor, dinning dreadful, premium room very good, main areas need refurb, cold
Note TripAdvisor 1.0/5
Extensive-Traveller Avis TripAdvisor
DISSAPOINTING, Poor Xmas dinner experience, food appalling quality, Tiny piece of Trout swimming in sauce, Few vegetables. Friends had Turkey and commented on tiny thin slices being poor. Chef needs to be sacked, worst dinner experience.. Long delays and dinning room very cold. Hotel needs updating in main areas, looks tired. Breakfast, very average, dry. Room - Premium room very good, strange shower set-up, water floods on floor due to small shower tray. Comfy large bed and big Tele. Get room facing river. Location - Excellent. one minute walk into town. Located along picturesque river edge. Service - Apart from food very good.
Dear Extensive-traveller, please accept my apologies for the shortfalls in standards and service when you attended your Christmas party, good to see you enjoyed the other elements of your stay. Kind regards Peter Byard General Manager
Totally denied a dinner booking made 6 hours earlier, in person!
Note TripAdvisor 1.0/5
Jon H En couple - Avis TripAdvisor
This is a lovely location. 50 years ago I met my life partner 200 yards from this location and today at lunchtime I went in specially and booked a 6.30pm dinner table near the window with a lovely view. It was part of what was meant to be a romantic retracing of the steps we took all those years ago. We arrived and were treated with contempt. "You could not possibly have booked, we are closed due to a private function" After pressing the point they found a book with my name in it! They then blamed the staff member who took the booking and then (in true French manner!) shrugged and basically said "tough"!!!
Dear Jon J, please accept my apologies for the shortfalls in service and standards, in essence we had several functions all happening within a similar time frame on Saturday and so we tried to limit the restaurant bookings whilst these functions were served. The communication on this clearly wasnt as straight forward to the team as it should have been. Thank you for breaking this to our attention and if you be so kind as to email me on Peter.Byard@Accor.com I would like to offer you dinner with us on another date complimentary as a gesture of good will. kind regards Peter Byard General Manager
Staff extremely rude
Note TripAdvisor 2.0/5
G9368SVstephenp Professionnel - Avis TripAdvisor
The hotel itself isn't too bad room was nice except bathroom smelt of smoke, the worse think about this hotel is the pure rudeness of the staff that's when you can actually find a member of staff, of you go to a member of staff with a problem they're extremely rude and unhelpful and when you walk away they're laughing at you
Dear G9368SVStephenp, please accept my apologies for the issues experienced, whilst the smoking issue cant be attributed to us as the hotel is no smoking and if other guests choose to smoke we will of course tackle the issue we do rely on people following the rules and laws regarding this. In terms of the staff being rude I can only apologise and ensure you that we are working with the team on fixing these issues. kind regards Peter Byard General Manager
En partenariat avec TripAdvisor
* Prix à partir de, pour une nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (TVA et taxe de séjour incluses) le plus bas pour l’hébergement concerné, constaté sur le site all.accor.com ce jour, pour un séjour d’une nuit dans les 7 prochains jours. Variable selon la période et la disponibilité. Le prix nest garanti quau moment de la réservation. Toute réservation (à l’étranger) est payable dans la monnaie du pays où se situe l’hôtel. Seul le montant confirmé lors de la réservation dans cette monnaie-là est garanti. Nous vous donnons une estimation de la conversion dans votre monnaie, mais elle n’est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.Back to room price