Mercure Bedford Centre Hotel 4 stars
Customer review rating (ALL Rating) 4.7/5 401 reviews
ALLSAFE approved hotel
Ideal for Bedford Park Concerts 2022 - The Specials, Tom Grennan and Simply Red
Full English Breakfast
24hr Food and Beverage inc Full Dinner Menu
Complimentary onsite carpark
Laundry Service
2 St Marys Street
MK42 0AR BEDFORD
United Kingdom
LONDON LUTON At 51.5km / 32 miles
FELIXSTOWE At 173.81km / 108 miles
BEDFORD AERODROME At 16.09km / 10 miles
M1 JUNCTION 13 At 17.7km / 11 miles
BEDFORD At 2.41km / 1.5 miles
GPS:52.133977, -0.465752
Check-in from - Check out up to
Our Restaurant overlooks the river Ouse, we pride ourselves on offering a good choice of quality dishes using the finest local British ingredients where possible. We always try to source produce from sustainable sources.
Enjoy panaramic views from our Pilgrim bar in a quite setting.
Accessible room
100% genuine reviews from our guests
Find out moreCustomer review rating 3.5/5
Anonymous Business - Confirmed reviews ALL
Disappointed that the fire alarm has be tested so early in the day if I’m staying and working nights
Dear ANTONY, thank you for taking some time to complete a review about us. We apologise for the inconvenience our fire alarm had caused however this is something we must complete to ensure health and safety for our guests and our staff. We have a variety of rooms available to our guests and we thank you for your feedback and we will use this to improve as we strive to provide each of our guests their definition of a perfect stay! We hope to welcome you again, warmest regards, Olivia
TripAdvisor rating 5.0/5
Philip J TripAdvisor review
Right by and overlooking the River Great Ouse in the centre of Bedford. Wonderful outlook and within walking distance of just about everything. A very high standard or décor and furnishing. Staff very polite and helpful. Restaurant overlooks the river. Has its own large car park.
Dear Philip J, Thank you so much for the wonderful review. We are glad you enjoyed the great view and the team where helpful during your stay. We do hope to see you again soon.
Customer review rating 4.5/5
Phil J. Families - Confirmed reviews ALL
Very impressed with the décor, cleanliness, layout and helpfulness of staff. A super location right beside the river with wonderful views plus a good sized car park.
Dear PHILIP J, thank you for taking the time to tell us about your experience at the Mercure Bedford Centre Hotel. We are so happy you enjoyed your stay with us. Our staff will be delighted to know that we've managed to make your stay great with us. We hope to welcome you again soon. Warmest regards, Olivia
Customer review rating 4.5/5
Michael F. Couples - Confirmed reviews ALL
I had 2 separate bookings one for 2 nights and one for 1 night, I called to ensure the same room during the stay, also to request a river view room. I was told by the receptionist (a Male) yes this can be accommodated and thanked him. My wife arrived before I did only to be given a room at the back of the Hotel. I arrived later and questioned this with reception on check in. The young lady insisted the room we had been given was on the river side.(IM sorry but she was mistaken) I went back to reception to point this out and after a chat she was able to let us move to a river view room the next night. she was helpful and polite. I explained that the male receptionist told me I had been allocated a river view room when I checked the booking. The first room was on the top floor and was tired in its appearance especially in the bathroom, and the red seat had fluff and dust where the back joined the seat looked like it had not been cleaned for a while. I have stayed in the hotel before and others in the Mercure group so was expecting a very good standard. the next 2 nights in the other room where much better the room was almost spotless so well done on that one. I would just like to point out that whilst the public areas Bar, reception , function rooms etc are clean and tidy. the corridor leading to the car park and the stair wells are very poorly kept. Also if you happen to think the main lift goes to LG then your in for a shock at the site that greets you, it looks very messy and unkept. we quickly went up to the ground and walked along the corridor to the carpark. We had a complimentary drink voucher each and whilst one of the bar men (NOT WITH BEARD) was very good and polite the other was rather abrupt for front of house and not very knowledgeable on what was available on the voucher and refused my wife the wine she wanted YET the other bar man said it was OK to have this after I went to find him to check out the situation. The overall stay was good but things could be improved. Thanks we will stay again but would like to think there will be improvements.
Dear Michael, thank you so much for sharing your experience in such detail, we appreciate your feedback greatly. Our team thrive from such comments! As a team we do everything we can to ensure our guests feel comfort and satisfaction during their stay with us. We do our very best to fulfill all special requests. We're over the moon that you enjoyed your overall stay with us however apologise for the decor that you didn't love! Some of our rooms slightly vary in layout. We are glad we were able to assist you throughout your stay with us - we aim to rectify any issues reported immediately across all departments and will pass on your comments to ensure improvements are made. We are very sorry we didn't meet your expectations at the bar - our complimentary drinks include a limited selection from the alcohol section. Please rest assure all of our staff are trained, friendly and are willing to provide you with an excellent service. In regards to the LG floor, our LG floor is not an area for our guests, though we are sorry for the appearance of this. We thank you again for staying with us and taking your time to leave us a review. We hope you do return and we get the opportunity to welcome you again. Warmest regards, Olivia
Customer review rating 5.0/5
Dag Solo - Confirmed reviews ALL
Everyone was very welcoming and polite.
Dear Dagmara, Thank you for your lovely comments regarding your stay at Mercure Bedford Centre Hotel. We really appreciate your feedback regarding our staff and I am delighted to be able to pass this great news onto them as I am sure it will strive as motivation to all our team members. Your feedback is very valuable to us. Once again thank you for your review and I hope we can welcome you back soon. Sincerely, Robyn
Our most recent 20 reviews
In partnership with TripAdvisor