伯明翰西部美居酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 481 评论

保证最优惠房价
伯明翰西部美居酒店 - Image 1
伯明翰西部美居酒店 - Image 2
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伯明翰路, B70 6TU 西布罗姆维奇, 英国

描述

酒店其他优惠

  • 现代风格的餐厅和酒吧区，可收看热门体育频道直播

  • 休闲中心设有游泳池、桑拿房、蒸汽浴室和健身房

  • 允许携带宠物

  • 地理位置优越，位于 M5 高速公路旁，设有最多可容纳 300 辆车的内部停车场

  • 会议场地设有 17 间会议室

我们的客房

酒店位置

伯明翰西部美居酒店

伯明翰路
B70 6TU 西布罗姆维奇
英国

GPS:52.513438, -1.976012

电话
传真 +44 121 609 9937

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Restaurant 1896

1896 餐厅氛围温馨，供应全球美食佳肴。早餐可以享用自助餐，晚餐可以从菜单上选择精致可口的英国和全球美食。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  481 评论

TripAdvisor 评级  4.5/5  461 评论

卓越奖 2024

Generally a good place to stay, but a shortage of vegetarian options.

Tripadvisor 评级 4.0/5

Kim T 经 TripAdvisor 认证的评论

On the whole, a good stay. The staff are friendly and helpful, the room was comfortable and clean. I was disappointed by the vegetarian options for dinner; low in sources of protein and not balanced nutrition. On the Sunday evening, there was no vegetarian option at all, though they made me an omelette on request.

Thank you for your review and the 4/5 rating! I am glad to hear you enjoyed the comfort of your room and found our team friendly. I apologize for the limited vegetarian options during your stay. Your feedback on the need for more balanced and protein-rich choices is very helpful, and I will pass it along to our culinary team.

Remembrance weekend stay

Tripadvisor 评级 4.0/5

annamG9300AM 经 TripAdvisor 认证的评论

Overall great stay. Initially our early check in room was not ready which was disappointing. Very swiftly resolved by Gerry whose customer service was excellent. Room was fantastic, clean, large tv, nespresso coffee machine with pods provided was a nice touch. Gowns and slippers provided in the room and very nice shower gel, shampoo, conditioner and body cream provided. Bedding was excellent and the duvet and pillows were extremely comfortable. Bed was huge! The leisure facilities are a little tired but the staff and regular gym and spa users made up for it! A very friendly lot. The gym and spa is a monthly members club also and so not solely for the use of hotel customers.You will need a padlock for the lockers as this is not provided. Food in the restaurant is great, and the staff are very accommodating of dietary needs and preferences. If you will require any drinks or snacks for your room I would recommend bringing them with you as there is no easily accessible local shop nearby. The hotel as a whole is very well run. Only member of staff to let them down was the chap ‘welcoming’ us to breakfast. Made us feel like criminals as our room was not in his checking sheet. Once resolved did not apologise for the way we were treated either. Breakfast selection was great and food was piping hot. Great coffee and nice to see oat and soya milk options without having to ask. Overall a positive stay, very close to Birmingham, free parking and we would return. Good value for money the groupon deal.

Thank you for sharing such detailed feedback on your stay over Remembrance Weekend. We are pleased to hear Gerry’s excellent service helped with the initial check-in, and that you enjoyed the comfortable room, amenities, and the great dining experience. It’s wonderful that the friendly atmosphere in the leisure facilities added to your stay, and your notes on breakfast options and dietary accommodations are appreciated. Apologies for the breakfast check-in mix-up; this will be addressed with the team. We look forward to welcoming you back for another enjoyable visit.

Very Mixed

Tripadvisor 评级 3.0/5

Ian C 经 TripAdvisor 认证的评论

We chose this hotel as it was convenient for the WBA football stadium. Some pluses: Very good location - easy to get to straight from the M5 Our room looked recently refurbished (still ongoing) - clean and tidy Negatives: Rest of hotel is tired looking - corridor carpets are dirty and needs a paint (again , may be fixed by refurb) Swimming pool area is v tired - changing rooms out of action - we were advised to use disabled toilet which was, frankly, in a disgusting state Fire door directly outside room banged shut everytime someone walked through Biggest negative was attitude of a staff member on reception - just generally disinterested, no eye contact, when we asked to check out, she just took the key card and said nothing, returning to her computer - left a very sour taste and could so easily be fixed (I genuinely wonder why people with this lack of interest in customer service are hired!)

Thank you for taking the time to share your feedback. It’s great to hear that you appreciated the convenient location and enjoyed your recently refurbished room. We are very sorry for the issues you experienced, especially with the condition of the pool changing areas and the noise from the door near your room. Most importantly, please accept our apologies for the service you received at check-out. This is not the level of care and attentiveness we aim to provide, and your feedback will be shared with the team to ensure all staff deliver a warm and professional experience. Thank you again for your honest feedback, which helps us improve.

Great hotel, great location, great staff.

Tripadvisor 评级 5.0/5

804steb 经 TripAdvisor 认证的评论

Great experience, convenient location for Anita’s therapies. I came to see Antia to help take away my tension which Anita managed to do brilliantly in one session through massage and mentoring. On arrival, Gerri and Bal provided a great and friendly atmosphere in reception. Very clean room and lovely environment and I will be returning to the hotel to see Anita again.

Thank you for the wonderful feedback. It’s fantastic to hear that your stay was enjoyable and that Anita’s therapies helped relieve your tension in such a meaningful way. We look forward to welcoming you back to Mercure Birmingham West and to another brilliant session with Anita.

What a great team

Tripadvisor 评级 5.0/5

PeterHal1957 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed for a couple of nights at half term with our grandsons. The rooms were good and we enjoyed the pool and meals. What was outstanding was the staff, without exception. They were all so friendly and helpful and wanted to give us the best stay. Even more impressive was that they'd had a massive flood the day before but had sorted it all out.

Thank you for your kind words! We are so pleased to hear that you and your grandsons enjoyed the stay. It’s fantastic to know that our team made such a positive impression and helped make your experience memorable. We look forward to welcoming you all back to Mercure Birmingham West soon.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 333 评论 8/10 位置
  • 955 评论 6.6/10 房间
  • 836 评论 8.5/10 服务
  • 23 评论 5.7/10 上网
  • 450 评论 5.5/10 清洁度
  • 340 评论 7.6/10 早餐
  • 235 评论 5.7/10 性价比
  • 178 评论 5.7/10 运动休闲

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