宜必思伯明翰新街站酒店 3 星

客户意见评级 (ALL 评级) 4.0/5 1,109 评论

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Ladywell walk, Arcadian Centre, B5 4ST 伯明翰, 英国

描述

酒店其他优惠

  • 酒店已获得 Clifton 的 ALLSAFE 认证

  • 靠近伯明翰新街站

  • 附近有众多酒吧和俱乐部，是享受夜生活的理想出发地

  • 距离吉百利世界 15 分钟车程

  • 设有会议室

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酒店位置

宜必思伯明翰新街站酒店

Ladywell walk, Arcadian Centre
B5 4ST 伯明翰
英国

GPS:52.475146, -1.896525

电话
传真 +44 121 622 6020

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

FOGGS

Fogg's 餐厅供应源自世界各地的美食，您可享用最爱的美味佳肴。无论您是单独旅行或与朋友或同事共度美好时光，这里都是您的不二之选。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  1,109 评论

TripAdvisor 评级  3.7/5  2,704 评论

Weekend getaway

Tripadvisor 评级 1.0/5

504addyj 经 TripAdvisor 认证的评论

We booked this hotel with my sister in November, we got room 227. The room had dry vomit on the carpet, the beds when so uncomfortable, radiators very old took forever to warm the room. The carpets in the hall way was very dirty. The location was great and the breakfast. Very disappointed.

Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet expectations. Please be assured that the room was cleaned prior to your arrival; however, some stains can be tougher to remove despite our best efforts, and we regret that this impacted your impression. We also apologize for the discomfort with the beds and the time it took for the radiators to warm up. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your positive feedback regarding our location and breakfast, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Ed - team leader

Due an upgrade

Tripadvisor 评级 3.0/5

ToonTravels1958 经 TripAdvisor 认证的评论

I strayed for one night, it was booked by work so I can’t comment on value for money. Overall, it fell short of my expectations for an Ibis, which are usually lovely. The location is great, very close to New St station. The shower was very powerful. The room was very dated and basic - I expect its’s in line for an upgrade. It wasn’t that clean - there were crumbs under the desk, and the teabag packaging was damaged/old. Breakfast was tasty, but the service was varied: the greeter and an older woman were very friendly, while another younger woman was surly. There’s noise from other rooms - I was on the third floor and could hear the room above me. Luckily I had my earplugs. The bed was weird - looked like a mattress topper had been put on top of an old tatty mattress. The decor throughout the hotel made me wonder if it was aimed at a youth market, as it had the air of a youth hostel. Unless it was upgraded, I probably wouldn’t choose to stay again.

Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re pleased to hear you enjoyed our central location near New Street Station and appreciated the powerful shower and tasty breakfast. We’re truly sorry to learn that other aspects of your stay fell short of your expectations. Cleanliness and comfort are very important to us, and we regret that your room did not meet our usual standards. Your comments regarding the room condition, bedding, and overall décor have been noted and will be shared with our management team, as we are currently reviewing plans for refurbishment. We also appreciate your feedback on service consistency during breakfast and will address this with the team to ensure all guests receive the same warm and friendly experience. Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future and provide you with the experience you expect from Ibis. Kind regards, Ed - team leader

Very pleasent and clean hotel.

Tripadvisor 评级 5.0/5

Venture64326576901 经 TripAdvisor 认证的评论

It was a good stay room and bathroom very clean and tidy, good location ,close to german market ,good breakfast ,housekeping team very helpfull will be back

Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay, found the room and bathroom clean and tidy, and appreciated our great location near the German Market. It’s wonderful to know that our housekeeping team made a positive impression and that you enjoyed the breakfast. We look forward to welcoming you back on your next visit! Kind regards, Ed - team leader

Clean and Friendly hotel

Tripadvisor 评级 5.0/5

Anna Z 经 TripAdvisor 认证的评论

We have a lovely stay in Ibis hotel , lovely clean rooms with coffee , tea etc. Bathroom small but very clean , lovely stuff reception, breakfast and housekeeping .we will recommend, because this hotel is also located close to German Market , shops , restaurants and train station . Thank you

Dear Anna, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed the cleanliness of our rooms and the friendliness of our staff. It is also wonderful to know that our location suited your needs during your visit. We appreciate your comments and hope to welcome you back soon for another good stay. Kind regards, Catarina Reception Team Member ibis Birmingham New Street Station

Disgusting

Tripadvisor 评级 1.0/5

Nicola R 经 TripAdvisor 认证的评论

The Ibis Birmingham New Street is absolutely disgusting. Their overall eating of 3.7 is way too generous. I would give it a zero as their rooms are not fit for human habitation. I booked 6 rooms for myself and 5 friends. I was so embarrassed on arrival. The manager offered is slippers so that we could avoid contact with the sticky carpets 🤣 See below for the photos of the filth we got for £147 per night...

Dear Mrs. Ridd-Davies, Thank you for your review. We sincerely apologise for the disappointment you experienced during your recent stay with us. We fully understand how upsetting this situation must have been, especially as you were travelling with your group. Following your feedback, I personally inspected your room and reviewed our internal records. While the rooms had been checked by our Head Housekeeper prior to arrival and were found to meet our cleanliness standards, we acknowledge that some areas of the hotel show signs of wear and tear due to high usage. We appreciate that this may have contributed to your impression of poor cleanliness, and we are truly sorry for any inconvenience this caused. Our team made every effort to address your concerns during your stay. Complimentary breakfast was offered for the group, and two of your guests accepted complimentary drinks as a gesture of goodwill. An alternative room was also proposed, though we understand this was declined. As part of our ongoing improvement plan, we have recently upgraded the fire doors on our guest room corridors. Unfortunately, this work has caused some damage to the corridor carpets. The replacement of these carpets is already scheduled to begin early next year, which will further improve the overall appearance of our guest areas. However, we do hope to welcome you back in the future to experience our refurbished and more modern hotel. Please be assured that we take your comments seriously, and your feedback will assist us in prioritising refurbishment and maintenance plans to enhance guest comfort. Once again, we apologise for the experience and thank you for bringing this to our attention. Kind Regards, Kalana - agm ibis Birmingham New Street Station

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其他网络用户评价我们的酒店

  • 1,863 评论 9/10 位置
  • 2,200 评论 4.9/10 房间
  • 1,741 评论 8.7/10 服务
  • 38 评论 8/10 上网
  • 1,371 评论 3/10 舒适度
  • 885 评论 6.2/10 清洁度
  • 730 评论 8/10 早餐
  • 7 评论 9.4/10 运动休闲

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