客户意见评级 4.1/5 8,321 评论
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
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Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
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Road works and constant drilling
EggsBenedict62 14/03/2020 经 TripAdvisor 认证的评论
Getting to the hotel by car was a nightmare as large parts of Broad Street are closed with roadworks to install a new tram system. While this isn’t the fault of the hotel it would have been helpful if an email with clear directions had been sent out after booking as the diversion signs are useless. When w3 arrived at the hotel there was a sign in reception warning guests that new TVs were being installed and that there may be occasional drilling noises between 9.00 and 17.00. The drilling was constant and was accompanied by loud hammering noises (presumably when rawlplugs were being hammered into the newly drilled walls. The drilling was still going on at 17.30 when we left our room. If we had known in advance that significant work was going on in the hotel we would probably have booked somewhere different.
Not the best Novotel
exiledmackem 04/03/2020 经 TripAdvisor 认证的评论
We have stayed in 3 Novotels in six weeks, this one came 3rd! Poorly staffed, although the staff were extremely pleasant, there just wasn't enough to deal with the crowds. Apparently, they were not aware of a concert that was in the major venue 10 minutes walk from the hotel! Not the greatest breakfast either, there wasn't much fresh fruit, the serving area was small and cramped and only one drinks machine. We had an Executive Room which needed updating. The bathroom was lovely but the separate toilet was scary! It was like sitting in a prison toilet! The hotel was brilliantly situated. For that reason, I would probably stay again if visiting Birmingham.
Not to usual standards
64kdc1 Business - 05/02/2020 经 TripAdvisor 认证的评论
I have stayed here a couple of times, but wouldn't put it on my list of favourites. The front desk service is very polite, the rooms were clean and well appointed and there is an underground car park. The "upgrade" to a superior room is not worth the price - unless you desperately need a dressing gown and coffee pod machine for the night. The rooms all appear to be the same size - small. The restaurant is impersonal - I've been in better Ibis facilities - and the bar is no better. Again, the service was good, but the hotel does not feel inviting. I should also add that the car park only has stair access, so tough luck if you are disabled or have heavy luggage. Even if the lift did go down to the basement there is a 6" to 8" step between the car park and the stairwell. To cap it all, 2 weeks later I am still waiting for them to provide me with correct invoices.
OK hotel with ok price, good location
rampe1975 Business - 16/01/2020 经 TripAdvisor 认证的评论
Been in this novotel maybe 20 times in past 15years. Location in broadstreet is good, lot of restaurants on area. Especilly best italian in town Del Villaggio. 12minutes walk from new street. Price was rather cheap in january. Hotel is nice but rooms starts to need something new.
Post Christmas shopping
mpapalmer951 Couples - 03/01/2020 经 TripAdvisor 认证的评论
Excellent location and fantastic staff very friendly and more than happy to help with any problems. Was a bit quiet in the hotel despite it being between Christmas and new year. Easy to get into the centre of Birmingham and other local facilities
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